Matthew Mackay
Matthew Mackay at Regal Honda
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Matthew Mackay | Page 2

Finance Manager

Regal Honda

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.5
23 Reviews
4.5

23 Reviews

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23 Reviews of Matthew Mackay

April 03, 2024

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After being taken advantage of at one car lot , to going to this car lot and having the most amazing experience anyone could ask for with Matt and Camden I was able to purchase the very first car I was inte More

by Desaray white
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Niko Gelpi , Camden Keller

Apr 11, 2024

Regal Honda responded

We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day!

March 21, 2024

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As soon as you walk in the door, there someone to help you. Great selection of vehicles, professional people, very clean and organized. More

by aaronmike0711
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Thomas Farris

Mar 22, 2024

Regal Honda responded

It sounds like you had a fantastic experience at the dealership! Thank you for sharing your feedback, and I'm glad to hear that your visit was so positive!

March 20, 2024

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The dealership and it's representatives, especially Issa, was excellent, great salesmanship, honest, extremely helpful and patient. His expertise is a great value to the company. More

by boulevard813
Service Price Transparency
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Recommend Dealer
Yes
Mar 22, 2024

Regal Honda responded

Salesmanship, honesty, and patience are indeed invaluable qualities in a sales representative, and it's fantastic that Issa demonstrated these traits during your interaction. Having someone with expertise and a helpful attitude can truly enhance the car-buying experience and make it more enjoyable and stress-free. Thank you for taking the time to share your experience.

March 19, 2024

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If i could give -10 i would. They first tried to scam me into a car. Saying they could do this price for so many months, then i get there and instead of a 5 year loan, they were More

by chelseam728
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Trade-in Experience
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Recommend Dealer
No

Other Employees Tagged: Sheron Wilkins

Mar 19, 2024

Regal Honda responded

We are deeply sorry to hear about your negative experience with us. It's never our intention to mislead or inconvenience our customers, and we sincerely apologize for any confusion or frustration you've encountered. We strive to provide transparent and honest service to all our customers, and it's disheartening to hear that we fell short of your expectations. Your feedback is invaluable to us, and we take it seriously as we continuously work to improve our processes and customer interactions. Please know that we are addressing the issues you've raised internally to prevent similar situations from occurring in the future. We understand the importance of clear communication and delivering on our promises, and we are committed to making things right for you. If there's anything specific we can do to rectify the situation or if you have any further concerns, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we appreciate the opportunity to regain your trust. Thank you for bringing this matter to our attention.

Mar 20, 2024

chelseam728 responded

Have your people be honest!!!!!!!!!!! I would have rather got a "Hey, we have been super slammed, lets set up a time for you to call and I can get that set up for you" instead I got lied to for 3 months and gas lit. If I could post the text between me and Matthew, I would. Shows his complete lack in professionalism and total incompetence to do his literal job. If I could return the car and get the money and the vehicle I traded back, this car would be sitting at your front door. This was my VERY first time buying a car from a dealership and a brand new one at that. This dealership has left nothing but a horrible taste in my mouth about how dealerships operate. I warn anyone who wants to buy a car from this establishment

March 19, 2024

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This was my first purchase from a dealership and I was so anxious. Both Mathew and Camden Keller put my fears at ease and gained a forever customer. Of course their livelihood depends on selling cars but the More

by Senter.amanda
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Thomas Farris , Camden Keller

Mar 20, 2024

Regal Honda responded

Thank you so much for taking the time to share your experience with us. We're thrilled to hear that your first dealership purchase was a positive one, and we're even more delighted to have gained you as a forever customer. We understand that purchasing a car can be a daunting experience, and we're grateful for the opportunity to make it as smooth and stress-free as possible for you. Thank you for choosing Regal.

February 29, 2024

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I enjoy the service process at Regal Honda. From check in, to advisor to service technician. Each person has and does their part, a well oiled machine! They have have a great waiting area wit More

by Russ
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Thomas Farris, Austin Smith , Michael Greenhow

Mar 05, 2024

Regal Honda responded

We're thrilled to hear that you enjoy the service process at Regal Honda and that our team members work together seamlessly to ensure a smooth experience for you. Providing excellent service from check-in to completion is our goal, and we're delighted that we met your expectations.

November 23, 2023

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Alondra was very helpful with all aspects of my recent service visit. She kept me updated the entire time my car was at the dealership. The complimentary shuttle was very helpful to me being able to conti More

by ma2rit
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Recommend Dealer
Yes

Other Employees Tagged: Sal Campisi Jr., Freddy Cano , Alondra Sandoval

Nov 28, 2023

Regal Honda responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

November 13, 2023

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I love love my new 2024 Honda Accord and the staff at Regal Honda was attentive, patient and professional. Thanks so much. More

by barbreviolet
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Thomas Farris, Levi Bildoeau

Nov 14, 2023

Regal Honda responded

Congratulations on your new Accord!

November 01, 2023

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I like Regal Honda so much, always got my service there and came back 2 years after to get me another new car. Customer service is always great! Sales team had all the answers to my questions. More

by maryjanepr72
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Thomas Farris, Megan Barnes, Issa Bendeck , Chris Montry

Nov 07, 2023

Regal Honda responded

Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance meets your expectations.

October 16, 2023

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Everyone was very helpful and good customer service by sales agent Jaydon and onyx. I will recommend regal to my family and friends More

by JOSHIAB4
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Thomas Farris, Jayden Lopez

Oct 19, 2023

Regal Honda responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit.

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