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Matthew Martinez

Overview Reviews (43) Inventory (445)

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Matthew Martinez

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

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4.8

43 Reviews

Overview Reviews (43) Inventory (445)

4.8

43 Reviews

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43 Reviews of Matthew Martinez

May 17, 2025

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Employee Rating

When they sell you a vehicle , they tell you can get a loaner car when you bring in vehicle for service but they never have one and have a waiting list for a loaner. loaner car when you bring in vehicle for service but they never have one and have a waiting list for a loaner. More

by GM7505

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Denise Anderson

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May 19, 2025 -

Metro Ford of OKC responded

We apologize for the inconvenience and understand your frustration. We’re actively working to improve loaner availability and appreciate your patience in the meantime.

May 16, 2025

Dealership Rating

Employee Rating

Good guy, always has a dad joke ready and won't sugar coat it. Tells it like it is. Saved a kitten on Sunday from a pitbull. Delivered a baby right after that. What a guy. coat it. Tells it like it is. Saved a kitten on Sunday from a pitbull. Delivered a baby right after that. What a guy. More

by jimmyhennesey

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Denise Anderson, Evan Specht, Mike Barnett, Justin Payne, Marko Stilger, Vincent Willis

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May 19, 2025 -

Metro Ford of OKC responded

Wow, Jimmy—that’s quite the day! Sounds like an all-around hero with a great sense of humor. We appreciate your business and look forward to our next chance to serve you. Thanks for sharing!

May 13, 2025

Dealership Rating

Employee Rating

I needed my oil change before I went back to New Mexico by the 13th and they made it happen by the 13th and they made it happen More

by b.79teal

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Denise Anderson, Mike Barnett, Justin Payne, Marko Stilger , Dustin bane

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May 14, 2025 -

Metro Ford of OKC responded

Thank you for sharing! We’re glad we could get your oil change done in time before your trip. Safe travels back to New Mexico!

April 25, 2025

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Employee Rating

How’re you gonna design an engine that destroys itself eventually. And somehow if it makes it past a certain mileage it’s not covered anymore eventually. And somehow if it makes it past a certain mileage it’s not covered anymore More

by Antonioescobar630

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Denise Anderson, Mike Barnett, Justin Payne, Marko Stilger

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Apr 29, 2025 -

Metro Ford of OKC responded

Hi Antonio, we’re sorry to hear about your frustration. We understand how disappointing it is when issues arise outside of warranty coverage. If there’s anything we can do to support you or look into this further, please don’t hesitate to reach out.

April 23, 2025

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Employee Rating

No problems so far with oil changes. Quick and easy. Usually don’t have to wait long. Quick and easy. Usually don’t have to wait long. More

by SHELEWALKER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 25, 2025 -

Metro Ford of OKC responded

Thanks for sharing, Shele! We’re happy to hear your oil changes have been quick and easy—hope to keep it that way!

April 11, 2025

Dealership Rating

Employee Rating

Matt was very responsive and kept me informed of my truck’s repair progress several times a week. He displayed care, concern, and empathy when answering my questions. He went above and beyond when taki truck’s repair progress several times a week. He displayed care, concern, and empathy when answering my questions. He went above and beyond when taking care my warranty claim coordination. More

by NATE.P.HARRIS99

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 11, 2025 -

Metro Ford of OKC responded

Thanks, Nate! We’re thrilled to hear Matt took such great care of you. Keeping you informed and making the process smooth is exactly what we aim for. We’ll be sure to pass along your kind words!

April 09, 2025

Dealership Rating

Employee Rating

The service I received was professional and quick. I couldn't ask for more, Thanks Metro Ford! I couldn't ask for more, Thanks Metro Ford! More

by ANDYADAMS2011

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 09, 2025 -

Metro Ford of OKC responded

Thank you for the great feedback! We're so glad to hear you had a quick and professional experience. We appreciate your business and look forward to serving you again!

March 22, 2025

Dealership Rating

Employee Rating

Great service, as always. Professional and quick oil change and basic maintenance . Love Metro Ford! Professional and quick oil change and basic maintenance . Love Metro Ford! More

by menefeebj

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Denise Anderson, Mike Barnett, Justin Payne, Marko Stilger

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Mar 24, 2025 -

Metro Ford of OKC responded

Thank you, menefeebj! We're so glad to hear you had a great experience with our service team. We appreciate your loyalty and kind words!

March 14, 2025

Dealership Rating

Employee Rating

Everyone was very helpful and efficient. Clearly, they like what they do. My truck bed looks great. Clearly, they like what they do. My truck bed looks great. More

by ljellason

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Denise Anderson, Mike Barnett, Justin Payne, Marko Stilger

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Mar 17, 2025 -

Metro Ford of OKC responded

Thank you! We're so glad to hear you had an efficient experience and that your truck bed looks great. We appreciate your feedback! 🚗👌

March 12, 2025

Dealership Rating

Employee Rating

Easy to schedule an appointment. Service was completed in a timely way. Staff were capable and friendly. Service was completed in a timely way. Staff were capable and friendly. More

by philcunningham2015

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Denise Anderson, Mike Barnett

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Mar 13, 2025 -

Metro Ford of OKC responded

Thank you for the great feedback, Phil! We're happy to hear that scheduling was easy and that you had a timely, friendly experience. We look forward to serving you again soon!

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