Matthew Martinez
Matthew Martinez at Metro Ford of OKC

Matthew Martinez

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

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4.8
43 Reviews
4.8

43 Reviews

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43 Reviews of Matthew Martinez

May 17, 2025

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Employee Rating

When they sell you a vehicle , they tell you can get a loaner car when you bring in vehicle for service but they never have one and have a waiting list for a loaner. More

by GM7505
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Denise Anderson

May 19, 2025

Metro Ford of OKC responded

We apologize for the inconvenience and understand your frustration. We’re actively working to improve loaner availability and appreciate your patience in the meantime.

May 16, 2025

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Good guy, always has a dad joke ready and won't sugar coat it. Tells it like it is. Saved a kitten on Sunday from a pitbull. Delivered a baby right after that. What a guy. More

by jimmyhennesey
Service Price Transparency
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Recommend Dealer
Yes
May 19, 2025

Metro Ford of OKC responded

Wow, Jimmy—that’s quite the day! Sounds like an all-around hero with a great sense of humor. We appreciate your business and look forward to our next chance to serve you. Thanks for sharing!

May 13, 2025

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I needed my oil change before I went back to New Mexico by the 13th and they made it happen More

by b.79teal
Service Price Transparency
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Recommend Dealer
Yes
May 14, 2025

Metro Ford of OKC responded

Thank you for sharing! We’re glad we could get your oil change done in time before your trip. Safe travels back to New Mexico!

April 25, 2025

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How’re you gonna design an engine that destroys itself eventually. And somehow if it makes it past a certain mileage it’s not covered anymore More

by Antonioescobar630
Service Price Transparency
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Recommend Dealer
No
Apr 29, 2025

Metro Ford of OKC responded

Hi Antonio, we’re sorry to hear about your frustration. We understand how disappointing it is when issues arise outside of warranty coverage. If there’s anything we can do to support you or look into this further, please don’t hesitate to reach out.

April 23, 2025

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No problems so far with oil changes. Quick and easy. Usually don’t have to wait long. More

by SHELEWALKER
Service Price Transparency
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Recommend Dealer
Yes
Apr 25, 2025

Metro Ford of OKC responded

Thanks for sharing, Shele! We’re happy to hear your oil changes have been quick and easy—hope to keep it that way!

April 11, 2025

Dealership Rating
Employee Rating

Matt was very responsive and kept me informed of my truck’s repair progress several times a week. He displayed care, concern, and empathy when answering my questions. He went above and beyond when taki More

by NATE.P.HARRIS99
Service Price Transparency
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Recommend Dealer
Yes
Apr 11, 2025

Metro Ford of OKC responded

Thanks, Nate! We’re thrilled to hear Matt took such great care of you. Keeping you informed and making the process smooth is exactly what we aim for. We’ll be sure to pass along your kind words!

April 09, 2025

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The service I received was professional and quick. I couldn't ask for more, Thanks Metro Ford! More

by ANDYADAMS2011
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Recommend Dealer
Yes
Apr 09, 2025

Metro Ford of OKC responded

Thank you for the great feedback! We're so glad to hear you had a quick and professional experience. We appreciate your business and look forward to serving you again!

March 22, 2025

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Great service, as always. Professional and quick oil change and basic maintenance . Love Metro Ford! More

by menefeebj
Service Price Transparency
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Recommend Dealer
Yes
Mar 24, 2025

Metro Ford of OKC responded

Thank you, menefeebj! We're so glad to hear you had a great experience with our service team. We appreciate your loyalty and kind words!

March 14, 2025

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Employee Rating

Everyone was very helpful and efficient. Clearly, they like what they do. My truck bed looks great. More

by ljellason
Recommend Dealer
Yes
Mar 17, 2025

Metro Ford of OKC responded

Thank you! We're so glad to hear you had an efficient experience and that your truck bed looks great. We appreciate your feedback! 🚗👌

March 12, 2025

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Employee Rating

Easy to schedule an appointment. Service was completed in a timely way. Staff were capable and friendly. More

by philcunningham2015
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Denise Anderson, Mike Barnett

Mar 13, 2025

Metro Ford of OKC responded

Thank you for the great feedback, Phil! We're happy to hear that scheduling was easy and that you had a timely, friendly experience. We look forward to serving you again soon!

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