Matthew Martinez

Great and was quick with the oil change. Helpful. Will come back again for service. Helpful. Will come back again for service. More

by deenamarie44 Verified Customer Verified Customer

Report | Print

Customer service is A1. Jeff was my advisor and handled me with care. I brought my 2022 Ford Mach E in for routine service and windshield replacement. I also had collision w Jeff was my advisor and handled me with care. I brought my 2022 Ford Mach E in for routine service and windshield replacement. I also had collision work done on my car and the company that performed the work couldn’t fix my hands free lift gate. They actually thought I was lying when I said I had it because some of the models in my car year it was discontinued and not on them. But mine did. So they had me to ask Ford and have Ford contact them. So I also had Ford to look into it with them. and they provided the paperwork to prove I had it. Ford proceeded to do the service for them. It took a while so they gave me a loner, which that is rare for other Ford dealerships in OKC. Not for Metro Ford they had a long waitlist but Jeff worked it out because I absolutely could not go for weeks without a car. I really like that they provide loaners and not try to make you rent a car while they do service work. Metro had my car for some time now because they didn’t know what was going on and why they couldn’t get it to work but they diligently contended with the issue and it became a learning experience for the technicians. When I got my car back I had to bring it because the tire pressure fault warning was still coming on. When they repaired that they told me I needed new back tires and they thought that fixed it but it didn’t. However I was still met with professionalism. One of the crew Matt took care of my car concerning this matter. And I also had to bring it back the same day I got it due to the new windshield being damaged. The chief service manager Robert tended to that issue for me and was really on top of things. I had a lot of things come up during my service visit and not once was I undermined or dealt with with in an unprofessional manner. Metro for is the best Ford service dealership in OKC. Prior to bringing my car to them I had dealt with other Ford dealerships (Joe Cooper) in OKC and told myself I will never by another ford again because the customer service was TERRIBLE thinking the treatment was global but I learned that it’s not when I switched to Metro Ford. It is the dealership to work with across the board. More

by aszue.d.wilson Verified Customer Verified Customer

Report | Print

Scheduled my appointment on-line. Staff is very knowledgeable and friendly and explains everything. Very pleased with Metro Ford. Staff is very knowledgeable and friendly and explains everything. Very pleased with Metro Ford. More

Report | Print

I made an online appointment for 11:00. When I arrived I was ask if I had an appointment I said yes I made it online, Denise so oh, it will be a bit I have a few cars in front of you. I sai When I arrived I was ask if I had an appointment I said yes I made it online, Denise so oh, it will be a bit I have a few cars in front of you. I said I would wait. I however did not expect it to take 3 hours. I normally drop it off on Saturday and that is what I should of done this time. If you can not take care of a costumer in a reasonable time say it may be better if you come back in a few hours. More

by kristihaney87 Verified Customer Verified Customer

Report | Print

Matt was helpful and solved my issues with my recall. I appreciate the help Matt. I appreciate the help Matt. More

by PERRY9 Verified Customer Verified Customer

Report | Print

As usual, everyone professional, helpful, and kind. Brian Chan very knowledgeable, and probably the main reason I keep coming back! He never stops helping me find what I want and is very detail orient Brian Chan very knowledgeable, and probably the main reason I keep coming back! He never stops helping me find what I want and is very detail oriented on product knowledge. Service department also one of the best I’ve ever worked with. Go Metro! More

by splaw1952 Verified Customer Verified Customer

Report | Print

Super easy to submit a service request through their website. I scheduled an oil change online and really appreciated the convenience of their mobile service—they picked up my vehicle, completed the ser website. I scheduled an oil change online and really appreciated the convenience of their mobile service—they picked up my vehicle, completed the service, and returned it without any hassle. The whole process was smooth and relatively quick. Highly recommend! More

by joseph.b.jarvis Verified Customer Verified Customer

Report | Print

Very happy with my experience. Set appt and was seen on time. Car was finished quickly and no issues came up. Set appt and was seen on time. Car was finished quickly and no issues came up. More

by cmgrive Verified Customer Verified Customer

Report | Print

When they sell you a vehicle , they tell you can get a loaner car when you bring in vehicle for service but they never have one and have a waiting list for a loaner. loaner car when you bring in vehicle for service but they never have one and have a waiting list for a loaner. More

by GM7505 Verified Customer Verified Customer

Report | Print

Good guy, always has a dad joke ready and won't sugar coat it. Tells it like it is. Saved a kitten on Sunday from a pitbull. Delivered a baby right after that. What a guy. coat it. Tells it like it is. Saved a kitten on Sunday from a pitbull. Delivered a baby right after that. What a guy. More

by jimmyhennesey Verified Customer Verified Customer

Report | Print