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Matthew Martinez
Matthew Martinez at Metro Ford of OKC
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Matthew Martinez

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

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4.8
13 Reviews
4.8

13 Reviews

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13 Reviews of Matthew Martinez

March 31, 2024

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Employee Rating

I had an appointment and arrived on time, but as told it would be 1.5 hours because there were two others ahead of me. I would have scheduled a different day if I’d known they were triple booked. More

by Andrea44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Denise Anderson, Vincent Gates

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March 21, 2024

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I was able to use some of my points for my service and I was treated as if I was a cash customer. Everyone was very courteous and helpful. More

by BOBSHELTON11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Murphy

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Mar 22, 2024

Metro Ford of OKC responded

Thank you for sharing your experience, BOBSHELTON11! We're glad to hear you were able to use your points and still received excellent service. Providing courteous and helpful assistance is what we strive for with every customer. We appreciate your feedback!

March 11, 2024

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Justin is always polite even when I have a million questions. Thank you for all your hard work. More

by aknapp
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Denise Anderson, Justin Payne, Marko Stilger, Matt Murphy

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Mar 12, 2024

Metro Ford of OKC responded

Hi aknapp, We're thrilled to hear about your positive experience with Justin! Politeness and patience are key, and we're glad he could provide excellent service even with a million questions. If you have any more inquiries, don't hesitate to ask. Thanks for your feedback!

December 28, 2023

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Matthew was very polite and professional in his interactions with me on this service call. In fact, he connected to my iphone and offered me to contact him at any time that I might have any questi More

by Tony
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Dec 29, 2023

Metro Ford of OKC responded

Thank you for sharing your positive experience! We're delighted to hear that Matthew provided you with polite and professional service. It's wonderful to know that everything went perfectly. Matthew and the entire Metro Ford of OKC team appreciate your kind words. Feel free to reach out anytime if you have questions or requests.

September 19, 2023

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Employee Rating

My experience with Metro Ford has been awesome so far. From buying a new truck to getting service on my old truck everyone has been awesome to work with. More

by dee8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aissam Arsalane , Michael Wilkerson

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Sep 19, 2023

Metro Ford of OKC responded

We're delighted to hear that your experience with Metro Ford has been awesome, Dee8! Our team is here to provide the best service every step of the way. If you ever need assistance or have questions in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again.

August 31, 2023

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Great customer service. The process of scheduling an appointment was a smooth easy process. Since my appointment, I have recommended several of my fellow Bronco owners to g More

by simon226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 01, 2023

Metro Ford of OKC responded

Simon, thank you for the compliment on our customer service and the smooth appointment scheduling process! We truly appreciate your recommendation to your fellow Bronco owners. Your support means a lot to us, and we're here to provide excellent service whenever they decide to give us a try.

August 03, 2023

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Kept my appointment time and explained everything to me that was done to my vehicle. Call me back on the road in a very timely manner. More

by R. Brown
Recommend Dealer
Yes
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Aug 04, 2023

Metro Ford of OKC responded

Thank you for the glowing review of your experience with our team at Metro Ford of OKC, R.Brown. We value your time and are pleased to hear you were in and out with quality service. If we can be of further assistance, please let us know.

June 23, 2023

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Employee Rating

They listen to the customer and do good work at a reasonable cost on time More

by TEXASWARWAGON45
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Denise Anderson, Justin Payne , David Duggan, Antonio Garcia, Shawn Hodges

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Jun 27, 2023

Metro Ford of OKC responded

Thank you for trusting our team with your Ford! We are pleased to hear our team listened to you and our transparent pricing earned your five-star rating. If we can be of further assistance, please let us know.

May 19, 2023

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Employee Rating

Easy to schedule an appointment, easy drop off. Mobile app could use some work, by overall good experience. More

by jschrack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 22, 2023

Metro Ford of OKC responded

Thank you, jschrack! We are always looking for ways to improve for our customer so your feedback is greatly appreciated. Let us know if we can be of further assistance.

March 29, 2023

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Employee Rating

Good maintenance - very expensive. Had to spend about 1/5 my salary on repairs. Not fun. More

by JIMMY.FRANCIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Apr 04, 2023

Metro Ford of OKC responded

Thank you, Jimmy. We appreciate your feedback. Let us know if we can be of further assistance.

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