Matthew Maynard | Page 32

When is Matt going to be promoted! ! He is always helpful and amazing to work with and so is Courtney! Again I feel like a part of the Mini Ferman family when I am here!! ! He is always helpful and amazing to work with and so is Courtney! Again I feel like a part of the Mini Ferman family when I am here!! More

by mlubotina Verified Customer Verified Customer

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All process was properly handled by Mini Dealership. No concern from my side. Good process No concern from my side. Good process More

by jaime.nieto Verified Customer Verified Customer

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As always the service at Ferman is fast and efficient and delivered with a smile. delivered with a smile. More

by Joe Silberberg Verified Customer Verified Customer

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Matthew is awesome! He's patient and very helpful. He never gets flustered no matter how many customers he's juggling. He's an incredible asset to the service departmen He's patient and very helpful. He never gets flustered no matter how many customers he's juggling. He's an incredible asset to the service department. We bought our Mini from Ferman back in 2016. We truely regret the few times we didn't take it to Ferman for service or repair. More than once we ended up back at Ferman to correct a problem that another shop couldn't fix or made worse. Even though it's an hour drive, we'll always go back to Ferman. 5 stars! More

by raisekayn Verified Customer Verified Customer

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A good visit at Ferman Mini. Matthew is an extremely professional service advisor, prompt service even though I was early for my appointment Matthew is an extremely professional service advisor, prompt service even though I was early for my appointment More

by LCDMS Verified Customer Verified Customer

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Very attentive and informative. Kept me apprised of all that was happening. Answered all questions. Kept me apprised of all that was happening. Answered all questions. More

by beckyb Verified Customer Verified Customer

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Services recommended and received seemed necessary and properly done. Expensive, but MINI is always that way. Representative interacted well, except for how he handled the following problem. Problem th properly done. Expensive, but MINI is always that way. Representative interacted well, except for how he handled the following problem. Problem that matters: I delivered the car for service with radio & sound functioning normally. I turned on the radio upon driving away and discovered that one of the front speakers was blown. In subsequent discussion with the service representative, he flatly (and hostilely) refused to consider any possible accountability. Less important reasons to wonder: Just before departure, I had to send the car had to complete cleaning. The representative implied I shouldn't worry about the poor job, because cleaning was "complementary." (No, we all understand that such always offered and expected service is priced in.) Later, I discovered two screws of so far unknown origin lying on the mat in the trunk area. In order to accept any feedback at all, you (DealerRater) forced me to rate and recommend or not the dealer. I had wanted to leave those blank, so my forced ratings reflect okay with serious qualifications. I might consider using another dealer in the future; we'll see how I feel later. You should consider adding a middle option for the recommendation item to allow for ambivalence or qualified enthusiasm. More

by teague.g Verified Customer Verified Customer

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Great service Love that they washed and cleaned my car Nice showroom Love the coffee and snacks car Nice showroom Love the coffee and snacks More

by judytwo22 Verified Customer Verified Customer

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Between purchases and service I’ve worked with 4 different MINI stores having owned 4 different MINI’s since 2003. Regardless of if it’s buying, selling or servicing Ferman stands far above the othe different MINI stores having owned 4 different MINI’s since 2003. Regardless of if it’s buying, selling or servicing Ferman stands far above the others. And the others were good. More

by bfinsfl Verified Customer Verified Customer

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It was a very easy, speedy and friendly appointment. I have no complaints! Thank you! I have no complaints! Thank you! More

by tampagirl93 Verified Customer Verified Customer

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