Matthew Raiten
Matthew Raiten at Kings INFINITI

Matthew Raiten | Page 61

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.8
688 Reviews
4.8

688 Reviews

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688 Reviews of Matthew Raiten

August 07, 2020

Dealership Rating
Employee Rating

Good dealership staff is very friendly and helpful. My experience there is nothing but 100 percent excellence. They work very well with clients I will call if anything appears in the future. More

by XXOGBGETSFRESHXX
Recommend Dealer
Yes

Other Employees Tagged: Kristal Mercado, Nelson Morales

August 05, 2020

Dealership Rating
Employee Rating

Good people good service and patience takes time n works with you I’ll be back soon to finish up things on my car lol More

by BUCKSTAR18
Recommend Dealer
Yes

Other Employees Tagged: John Russo, Sam Shtern, Megan Largana , Kristal Mercado, Nelson Morales, Stephan Soto

July 14, 2020

Dealership Rating
Employee Rating

Very nice, good stuff, shorter in the waiting area, that is brilliant, the stuffs are very nice and respectful. Please keep up the good w More

by JONYDOE1986
Recommend Dealer
Yes

July 07, 2020

Dealership Rating
Employee Rating

I was impress how fast they found the problem I took my car to the Infiniti dealership in Queens they was over book but kings INFINITI was good thank u More

by KENNETHCOOPER851
Recommend Dealer
Yes

Other Employees Tagged: Kristal Mercado, Stephan Soto

June 30, 2020

Dealership Rating
Employee Rating

Matt and the staff are always excellent, prompt, professional and just get it done without questions. This is why I love Infiniti. I will go back to Kong’s Infiniti always! More

by SZYMON ZMIJEWSKI
Recommend Dealer
Yes

Other Employees Tagged: Sam Shtern, Megan Largana , Kristal Mercado, Stephan Soto

June 27, 2020

Dealership Rating
Employee Rating

I am very disappointed with the amount of grease that was left on my car had a real bad experience at the car wash s More

by TREVOR.ST22
Recommend Dealer
Yes
Jul 01, 2020

Kings INFINITI responded

Good Morning, My name is Stephan Soto the Service Director and wanted to address your concerns over your last visit, I do apologize for the condition of your vehicle at the last service and understand your concern, Please contact me so we can correct this concern and clean the effected area , you can contact me at 718-646-3335, Stephan Soto

June 24, 2020

Dealership Rating
Employee Rating

Kings Infiniti always provides Great service, the location is convenient, the waiting area is always clean, there is never a wait time, and my car is running great! More

by BLAZN420
Recommend Dealer
Yes

Other Employees Tagged: John Russo, Megan Largana , Kristal Mercado, Nelson Morales

June 18, 2020

Dealership Rating
Employee Rating

All issues were corrected done in a timely matter. Friendly staffs, comply with social distancing guidelines. No complaints during this service will return for future service requirements More

by BARBARAHODGE178
Recommend Dealer
Yes

June 09, 2020

Dealership Rating
Employee Rating

The service we got from Infiniti was excellent service the team is amazing, MR MAT amazing the place was safe I felt safe thank you More

by LIZ1222B806
Recommend Dealer
Yes

June 04, 2020

Dealership Rating
Employee Rating

Very poor service I will never ever by Infiniti products again They charged me $160 for full inspection and my basic warranty was expired on may 5th at that time service was closed due to coronavirus outb More

by RASUL7777
Recommend Dealer
No
Jun 04, 2020

Kings INFINITI responded

Good afternoon Mr. Karimov, I am the Service manager, Stephan Soto , I wanted to take a moment to respond to your concerns with your vehicle. We addressed the power steering concern and found that the system was operational ,but the fluid was low. The factory warranty for your vehicle expired on 5-9-20, your visit was 5-26-20 . If this was a defective component we would have Infiniti assist you with a goodwill warranty repair since the virus has caused a disruption in all our lives . Unfortunately the concern with your car was not a warrantable item , it was a maintenance item . Infiniti warranty does not cover topping off your power steering fluid. We charged you for the time needed to verify the system operating pressure, checked for leaks , and top off power steering system fluid . Our diagnostic time is not covered unless we find a failed component. We did advise you of our finding and advised that there is no mechanical defect but a maintenance issue . We only charged you 80.00 for the diagnostic time , and the other charges were for the maintenance you requested we perform for you . Please feel free to contact me directly or if I can be any assistance to regarding this concern.. Sincerely Stephan Soto , Kings Infiniti

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