Matthew Raiten
Matthew Raiten at Kings INFINITI

Matthew Raiten | Page 60

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.8
726 Reviews
4.8

726 Reviews

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726 Reviews of Matthew Raiten

March 02, 2021

Dealership Rating
Employee Rating

Didn't find anything...come with transmission problem for 2020 qx60. They keep vehicle for 7 hours .. sad nothing wrong with it... will drive until it drives (lease) More

by UTICA349
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Mar 05, 2021

Kings INFINITI responded

Dear Mr Alish, This is Stephan the Service Director and the person who you spoke to at the store in reference to your visit . I wish to thank you for your feed back and look forward to re addressing the issue you have with the vehicle. As per our conversation please let me know the best date to review your vehicle and road-test with you . When your car was here we needed to drive the car, test the transmission , re drive, cool down , re check and since we could not duplicate the concern we needed to recheck. Since we were unable to find a fault or duplicate the concern we could not perform any repair at this time. I appreciate your understanding that to make sure everything was ok we needed the additional time to recheck . Please feel free to contact me once your schedule opens up so we can readdress your concern. I am glad the problem has not come back since you picked up the car , and please feel free to call me once you can stop by, my number is 718-646-3335, thanks for your understanding , Stephan Soto , Kings Infiniti

February 24, 2021

Dealership Rating
Employee Rating

I have been going to Kings Infinity for many years now and to me, the service is far beyond great. My service advisor "John Ruso" gives great advise on what is best and how to maintain my FX35. To me, he' More

by HARDCORE1173
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Russo, Megan Largana , Kristal Mercado, Nelson Morales

Feb 24, 2021

Kings INFINITI responded

Thanks for your praise and kind comments about our team! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Kings Infiniti, Inc.. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day!

February 23, 2021

Dealership Rating
Employee Rating

The service area was clean and pandemic protocols were clearly communicated in advance of my visit and via prominent signage. Matt was both helpful and polite. The issue I had brought my QX60 in for r More

by BODNARAA
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Kristal Mercado

Feb 23, 2021

Kings INFINITI responded

It's experiences like yours that really keep us motivated! We really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!

February 16, 2021

Dealership Rating
Employee Rating

Appointment is given very rapidly. All the staff is professional courteous and concerned honesty is always a quality at kings and I always leave satisfied best dealirship I’ve ever encountered More

by BEVMBERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Russo, Megan Largana , Kristal Mercado, Nelson Morales

Feb 16, 2021

Kings INFINITI responded

bevmberry, we are very happy to have provided you with such a positive experience!

February 16, 2021

Dealership Rating
Employee Rating

Kings Infiniti is a great dealership where you always have a phenomenal service. And friendly service. The associates. Are very helpful and attending to your needs More

by Ignacevallejo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Russo, Megan Largana , Kristal Mercado, Nelson Morales

Feb 16, 2021

Kings INFINITI responded

Ignacevallejo, thank you so much for your kind review. We look forward to working with you again in the future! Have a great day!

February 06, 2021

Dealership Rating
Employee Rating

Matt did a great job walking myself and my son thru the process , it was our first time at kings infinity and we felt very welcomed More

by LRDAVIS823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2021

Kings INFINITI responded

Thanks for the great feedback

February 04, 2021

Dealership Rating
Employee Rating

Treated me like I was someone special almost like a neighbor or relative . Very considerate of my concerns I would recommend very highly for service More

by Trots
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Russo, Sam Shtern, Megan Largana , Kristal Mercado, Nelson Morales, Stephan Soto

Feb 05, 2021

Kings INFINITI responded

We value your feedback very much thanks

January 31, 2021

Dealership Rating
Employee Rating

Good service. Matt and Kristal were great, I was satisfied. Thank you for your help guys. I would come again if I was not getting another car. More

by KARAGANDA11
Price
Recommend Dealer
Yes

Other Employees Tagged: Kristal Mercado

Feb 03, 2021

Kings INFINITI responded

KARAGANDA11 We are happy when our clients are happy. Thank you

January 25, 2021

Dealership Rating
Employee Rating

GREAT SERVICE! I GOT A VERY DETAILED BREAKDOWN INCLUDING PICTURES OF WORK THAT NEEDED TO GET DONE. THE TURN AROUND FOR MT CAR WAS VERY SHORT ALSO More

by TMAC60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 29, 2021

Kings INFINITI responded

Thank you TMAC for the great feeback

January 16, 2021

Dealership Rating
Employee Rating

It was a good experience of the time the appointment car is ready when promised and repair I requested was completed I am a happy customer More

by MFRANCO1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 20, 2021

Kings INFINITI responded

We are happy when our clients are happy.

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