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Matthew Raiten

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Matthew Raiten

Matthew Raiten | Page 71

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.8

725 Reviews

Overview Reviews (726)

4.8

725 Reviews

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726 Reviews of Matthew Raiten

April 04, 2019

Dealership Rating

Employee Rating

Great place to be Very courteous and diligent service department . My service coordinator was clear and precise with the explanation of my options and details of the se Very courteous and diligent service department . My service coordinator was clear and precise with the explanation of my options and details of the service . He test drove my vehicle with me along and was very genuine and caring to insure that I understood all details of the service. A Plus gentleman. My former vehicle was a Lincoln Navigator. I never experienced this level of courteousness at their dealership. Also my vehicle was returned to me spotless after my service visit. Very impressive service staff. My thanks to you for raising the bar. More

by ACLASSNYC

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: John Russo, Sam Shtern , Kristal Mercado

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March 15, 2019

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Employee Rating

Excellent The staff was helpful and knowledgeable. They catered to the cars needs and in the waiting area it was very comfortable. I completely forgot i was wai The staff was helpful and knowledgeable. They catered to the cars needs and in the waiting area it was very comfortable. I completely forgot i was waiting for service and by the time i remembered the car was ready. More

by MARTINA.DAVIS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Megan Largana

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March 14, 2019

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Employee Rating

Good service at Infinity Friendly staffs and good service at the center,they didn’t provide a loaner as I had expected, cuz it’s few hours job. They offered to take me to the Friendly staffs and good service at the center,they didn’t provide a loaner as I had expected, cuz it’s few hours job. They offered to take me to the train station near by when I ask about the trains. Would definitely go back there for any service. More

by MAIDADDY

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Megan Largana

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March 14, 2019

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Employee Rating

The worst Writing my entire experience is not proactive, nor would it change the quality of service at Kings Infiniti. I was warned by several people not to bri Writing my entire experience is not proactive, nor would it change the quality of service at Kings Infiniti. I was warned by several people not to bring my car there but from a distance perspective it made the most sense. I now see why this place has such a terrible reputation. Getting to the point; this was the absolute worst service, etiquette and communication I have ever experienced. More

by Nik143

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Megan Largana , Steve Soto

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Mar 14, 2019 -

Kings INFINITI responded

Hi Nik143 - Parsing out your comments we discover a couple of interesting takeaways, that you have been warned not to come to our facility for service, yet you did due to disctance... Our Service facility and organization have won Dealer Rater's 2018 and 2019 Customer service awards consecutively and we take our customer's needs and satisfaction very carefully, were you possibly warned in 2017 not to come and decided to come now in 2019? Moveing forward, we are carefully looking through our records and cannot identify who you are. We are more than happy to speak with you to address your concerns, please call us at 718 646 3335 and speak with Stephan Soto - Thank you Nik143

Mar 15, 2019 -

Nik143 responded

Just to clarify, do you mean "passing out my comments"? I was the person you called and so rudely spoke to regarding picking up my car. After Matt left me a message that I was going to incur storage fees because the car has been ready for 3 days. I explained to you that a family member had left work the day before to try and pick up the car on my behalf but was sent away. Your responses were: 1. It was 5:26pm and he arrived at the parts department (instead of the service center) and they were closed - people want to go home. 2. it was too late for him to go from the parts department to the service center (or for the parts department to call the service center) because the 2 departments were too far away from each other 3. The place closes at 5:30pm. If I went to a bank that closed at 5:30 and I arrived at 5:31pm, I would not be allowed in either. Well - are you a bank?? Or are you a car dealership?? Also, in reference to your bank comparison ; my cousin arrived 5:26pm - not 5:31pm. I had even called Megan ahead of time and advised her that my cousin was on his way - her response was "if he's not here by 5:30pm ON THE DOT you're beat" .. Nice etiquette by Megan, award winning customer service right there. Additionally, if my cousin went to the wrong department instead of the service center - then why was he standing directly in front of my car as Megan told him she is all closed up for the day? Does Megan work in the parts department? Was my car parked in the parts department? After all, Kings wanted my car out of there so badly. LASTLY - I went to start my car days after I got my car back THE CAR DIED. I had to wait for a tow and have it towed to the nearest mechanic. Whoever worked on my car FAILED TO PROPERLY CONNECT THE BATTERY CABLE. Either this was a mistake or this was intentional given the way the staff had already acted - I'm leaning more towards intentional . Like I said, I have been warned not to come to your facility. So to answer your response - I already spoke to you. Maybe you could address the failure to connect the battery cable properly. There is nothing more dangerous than toying with someone's car or failing to properly check a car before you rush to get it out of your dealership that is "tight on space"

March 14, 2019

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Employee Rating

Great service Matthew was great with helping me what I came in for. It did take a little while but it was done right. I would definitely recommend this service. Matthew was great with helping me what I came in for. It did take a little while but it was done right. I would definitely recommend this service. More

by HU13HU

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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March 08, 2019

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oil change lovely experience at service, thank you. only negative was that mailed coupon for oil change did not apply to my car and so price was more than 2x wh lovely experience at service, thank you. only negative was that mailed coupon for oil change did not apply to my car and so price was more than 2x what i expected. in the future it would be helpful to receive appropriate promotions. customer service was great! thank you. More

by MISSNELYA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Megan Largana

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March 03, 2019

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Employee Rating

The best Best experience of my life. Period. End of story. This is the best service center in new york. Matt was incredible. Nelson and John were great too Best experience of my life. Period. End of story. This is the best service center in new york. Matt was incredible. Nelson and John were great too More

by MATTHEWRAITEN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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February 14, 2019

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Totally Professional Everyone did what they said they would When they said they would with a smile. What's better than that! I'd recommend the service to others. Everyone did what they said they would When they said they would with a smile. What's better than that! I'd recommend the service to others. More

by REUVEIN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Megan Largana

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February 13, 2019

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Employee Rating

Alignment Went for an alignment afterwards the car was drifting to the left. Spoke to Matthew and he instructed me to bring the car back. The team did a great j Went for an alignment afterwards the car was drifting to the left. Spoke to Matthew and he instructed me to bring the car back. The team did a great job in correcting the problem and were working around my schedule. More

by FKJ24

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Megan Largana

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February 09, 2019

Dealership Rating

Employee Rating

Great Service! Excellent experience with this dealership. Great service and staff. Job is always done on time and advisers always keep you up to date and informed. O Excellent experience with this dealership. Great service and staff. Job is always done on time and advisers always keep you up to date and informed. Overall 5+ experience! Keep up the good work guys. More

by MARAMUNDUZ

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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