Matthew Randle

Honda doesn’t have parts to repair the cars they sell! !! They can’t fix anything!!! !! They can’t fix anything!!! More

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Awful experience I went In looking at a c r v Marcus was awful his additude was so rude i wouldn't recommend them for anyone . So your self a favor stay away. I went In looking at a c r v Marcus was awful his additude was so rude i wouldn't recommend them for anyone . So your self a favor stay away. More

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Lost sale to Honda of Columbia Recently I purchased a brand new Honda CR-V from Honda of Columbia (Midlands Honda's somewhat competitor), and here is why Midlands Honda lost my busi Recently I purchased a brand new Honda CR-V from Honda of Columbia (Midlands Honda's somewhat competitor), and here is why Midlands Honda lost my business. Initially, I wanted a Honda Ridgeline, but started noticing the overall value and functionality of the CR-V. So my first stop was Midlands Honda. I went with my brother and my first impression of the dealership was not a good one. From the minute I arrived, it appeared as if all of the salesguys were just sitting around the front of the dealership chatting and waiting to snag a sale. While I understand that the very nature of commission requires it to be so, it felt as if they were birds of prey waiting to pick off their next victim. Immediately after parking, I was approached by Matthew Randle (who was walking quite fast towards me before I even made it to the lot). He initially felt a bit pushy about selling...before I even was able to explain why I was there. After telling Matthew about my desire to look at the CR-V's and Ridgelines, he walked me over to take a look at them. After realizing that they didn't really have any Ridgelines in stock, we went over to the new CR-V LX. When we sat inside the vehicle, I explained to him I don't enjoy hassle or to be given the runaround; and that while I wasn't looking to buy that same day, I would be paying in full cash when I did. Matthew never explained pricing besides listing the CR-V LX at above its MSRP, and appeared to be incredibly disinterested in helping me further once he realized I wasn't going to purchase that day. He also didn't seem to know much about the CR-V besides what you can find on the manuals and via a quick internet search. After that he gave me his business card, and walked away to work on another sale, and I was left to look around the lot with my brother--which I did appreciate, since I told him I didn't like to have a salesguy hover over me while I looked. Though he never came back again after that to check up on us. I left the dealership feeling iffy about the experience. After, I followed-up with Matthew via email, inquiring about further help in finding the right CR-V for me. Matthew NEVER responded, and made me feel as if he didn't really care about me spending my money at his establishment. After this, I followed-up with Honda of Columbia, and I was IMMEDIATELY offered actual good prices BELOW MSRP on the brand new 2017 CR-V's--this was all over the phone, never having walked onto their lot. After working with a very good internet salesguy, I met with him in person at Honda of Columbia, and found the right CR-V for me. Unlike at Midlands Honda, the staff were very friendly, didn't feel disinterested after I explained I needed time to decide, and all seemed to be working and not loitering about "waiting for the next walking dollar sign". They also knew A LOT about the CR-V, which was incredibly helpful. Once I was ready, I purchased the vehicle in full (paid cash) from Honda of Columbia, and they gained a loyal customer for the life of my new CR-V. I also payed extra for all of their warranties and care plans. In the end, the lack of interest from Matthew and the feel of Midlands Honda lost a potential customer. On the other hand, Honda of Columbia got my business just for being patient, and receptive to the customer. That's something Midlands Honda should learn from. More

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Highly Recommended! In spite of a terrible experience the day prior, this turned out to be the best car buying experience ever!!!!! I recommend Matthew Randall and Chris In spite of a terrible experience the day prior, this turned out to be the best car buying experience ever!!!!! I recommend Matthew Randall and Chris Alston for your next buying experience. Both were very professional, courteous, and knowledgeable. They both went above the call to show Midlands Honda was not and is not what I had encountered the day prior. The atmosphere they provided was very welcoming and all seemed to be willing to help. The outpouring support I received was something I will remember for a lifetime. Special thanks to Madison and Claude. I highly recommend giving Midlands Honda a try. More

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New car purchase Salesman and Sales Manager helpful and expedited purchase in a timely manner. Accessory Specialist unprofessional and talked too much about personal a Salesman and Sales Manager helpful and expedited purchase in a timely manner. Accessory Specialist unprofessional and talked too much about personal affairs extending time spent at dealership, despite attempts to redirect her to task at hand. More

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