Matthew Sartini

I can not thank the Empire Ford service team enough, they are a wonderful team! After a horrible experience at another dealership which I will not name but is located in Cranston. Empire Ford got my they are a wonderful team! After a horrible experience at another dealership which I will not name but is located in Cranston. Empire Ford got my family a service appointment quickly, diagnosed the issue same day and ensured my family was safe while using our vehicle. They earned a customer for life today! Thank you again Empire team! More

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IT was a pleasure working with Marc Gauthier, he made me feel like a friend. I have told several of my friends about my experience. I m sure I will have some questions, as I learn about my new car. I know feel like a friend. I have told several of my friends about my experience. I m sure I will have some questions, as I learn about my new car. I know any issues will be taken care of. More

by TOM@TOPSSUPPLY.COM Verified Customer Verified Customer

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The staff was very helpful. They tracked down the car we wanted. The financial people were easy to work with too. They tracked down the car we wanted. The financial people were easy to work with too. More

by allardmaureen Verified Customer Verified Customer

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I brought my F150 to Empire Ford Fall River after another Ford dealership had it for 7 days without looking at it. Dropped it off with Matthew Sartini, who by end of day called that it was diagnosed with par Ford dealership had it for 7 days without looking at it. Dropped it off with Matthew Sartini, who by end of day called that it was diagnosed with part on order. Three days later David Pacheco Service & Parts Director called to say it was all set and ready to pick up. The dealership were I bought my F150 didn't look at it. Empire Ford treated me as a long time customer. That is called Customer service!!! More

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