Brian Santos
Brian Santos at Empire Ford Inc.

Brian Santos

Service Advisor

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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4.6
30 Reviews
4.6

30 Reviews

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30 Reviews of Brian Santos

August 30, 2026

Dealership Rating
Employee Rating

The service manager said if they could not get to it on Wednesday afternoon they would get to first thing Monday morning and they did it was done by 9 o’clock. More

by RAPPING34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Martin Smith

August 29, 2026

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Very happy with the service they got me right in and was finished very quickly I’m very happy with the service More

by David brasells123
Service Price Transparency
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Recommend Dealer
Yes

August 23, 2026

Dealership Rating
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Wasn’t happy with the lack of communication at first. But once Brian Santos got involved that all changed for the better. He called me every day once he was assigned (my original rep was no longer ther More

by gnails7@yahoo.com
Service Price Transparency
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Recommend Dealer
Yes

August 01, 2026

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Great service they told at I need to be done and how it take thank you More

by ASAOJOAO
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 05, 2026

Empire Ford Inc. responded

Thank you for taking the time to share your feedback! We're glad to hear our service team kept you well-informed about your vehicle's needs and timeline. We appreciate your business and look forward to serving you again!

July 21, 2026

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Accomdating, concise, professional and polite. Thank you very much for the quick service. We'll be back! More

by Jennifer Lima
Service Price Transparency
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Recommend Dealer
Yes
Aug 05, 2026

Empire Ford Inc. responded

Thank you for the wonderful feedback, Jennifer! Brian and the team strive to keep service prompt, professional, and courteous. We look forward to seeing you again next time!

July 15, 2026

Dealership Rating
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Service manager is always on point a professional. Great to deal with. Always satisfied with his services More

by Scbrhvac
Service Price Transparency
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Recommend Dealer
Yes
Jul 17, 2026

Empire Ford Inc. responded

Thank you so much for the great feedback! We're thrilled to hear that you are always satisfied with our service and that Brian Santos continues to provide the professional, top-notch experience you deserve. We'll make sure to share your kind words with him!

June 26, 2026

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I have used Empire ford many times for service Brain the service guy was vey helpful and professional, I was very happy with my service and will return when needed More

by ezeddyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2026

Empire Ford Inc. responded

Thank you for being a loyal customer! We’re thrilled to hear Brian provided another helpful and professional service experience. We look forward to seeing you again next time!

June 05, 2026

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Employee Rating

My father worked there for several years and retired from there half the mechanics Saturday. I started there after my father was already working there, and he taught several of them little tricks of the trad More

by ranchero58
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexia Perez

Jun 15, 2026

Empire Ford Inc. responded

Thank you so much for sharing such a beautiful, heartfelt memory with us. We know Father's Day weekend and the 6-year anniversary this week bring immense grief, and we are sending you our deepest condolences and warmest thoughts. Thank you for sharing his memory with us; he will not be forgotten here.

June 05, 2026

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Very friendly service advisor. Quick service. No issues at all. I do appreciate it and will be back! More

by cmenard125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 15, 2026

Empire Ford Inc. responded

Thank you so much for the wonderful review! We’re thrilled to hear you had such a quick, seamless visit and that our service advisor took great care of you. We truly appreciate your business and can't wait to welcome you back next time!

May 16, 2026

Dealership Rating
Employee Rating

The best place to go and I always go to Empire Ford the best people friendly! More

by Jose Torres
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 18, 2026

Empire Ford Inc. responded

Thank you for your kind words Jose!

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