Brian Santos
Brian Santos at Empire Ford Inc.

Brian Santos

Service Advisor

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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4.5
23 Reviews
4.5

23 Reviews

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23 Reviews of Brian Santos

June 05, 2026

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Employee Rating

My father worked there for several years and retired from there half the mechanics Saturday. I started there after my father was already working there, and he taught several of them little tricks of the trad More

by ranchero58
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alexia Perez

June 05, 2026

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Very friendly service advisor. Quick service. No issues at all. I do appreciate it and will be back! More

by cmenard125
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Recommend Dealer
Yes

May 16, 2026

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The best place to go and I always go to Empire Ford the best people friendly! More

by Jose Torres
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Recommend Dealer
Yes
May 18, 2026

Empire Ford Inc. responded

Thank you for your kind words Jose!

May 05, 2026

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Service is speedy and attentive. Work was completed in a very timely manner. I appreciate the dependable staff. More

by Richard.Eckert
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alexia Perez

May 07, 2026

Empire Ford Inc. responded

Thank you for your kind words Richard. We look forward to seeing you again soon!

April 19, 2026

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Absolutely professional . Sales person "T"followed up twice. Once with helping me out with remote start and another time made it convenient in NB dealership for obtaining my More

by frankkochanjr
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Recommend Dealer
Yes

Other Employees Tagged: T Martinez sales

Apr 22, 2026

Empire Ford Inc. responded

Thank you for the 5-star shout-out! We’re so glad to hear that 'T' took such great care of you. We pride ourselves on sticking by our customers long after they drive off the lot, so it’s awesome to know the remote start help and the registration process were seamless for you. Enjoy your new ride!

April 13, 2026

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Sold me a car with bad brakes. Brought it back, they had for 3 days & still didn’t fix correctly. Made another appointment to drive with tech, I showed up and was told they didn’t More

by rgrstevens
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Did

Apr 14, 2026

Empire Ford Inc. responded

Dear Roger, As you know, Rob Collins, the GM has contacted you and made arrangements for you to take your vehicle on a test drive with one of our Service technicians we can address this issue for you. Hopefully we can get to the bottom of this for you and fully resolve your concern. Thank you.

April 07, 2026

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why do i have write 15 words about this dealershipand your counting the words really More

by michaelhooley
Recommend Dealer
Yes

Other Employees Tagged: Alexia Perez

April 04, 2026

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Employee Rating

They were short handed of mechanics but managed to complete the workwith a little extra time More

by baer123
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Recommend Dealer
Yes

Other Employees Tagged: Katie Bessette , Drew Bailey, Ashley Couto

March 29, 2026

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Efficient, friendly and car is redelivered clean. Brenda is great to deal with.when scheduling service. More

by Peter
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Recommend Dealer
Yes

Other Employees Tagged: Brenda Riley , Ashley Couto

March 28, 2026

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Very professional always answer all my questions. The maintenance or any other work performed on my vehicle is done quickly. More

by DWDONAGHY
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Recommend Dealer
Yes
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