Matthew Silva | Page 12

This is my 4th Lexus that I lease since 2005. I'm extremely pleased with the services that I've always receive at Lexus starting with the professionalism, kindness, assistance and willingness to ensu extremely pleased with the services that I've always receive at Lexus starting with the professionalism, kindness, assistance and willingness to ensure that the customer is pleased and satisfied with the entire experience of buying a car. My last 3 leases were from the Pembroke Pines location; where Yony Edery ALWAYS assisted me. He is now the GM at North Miami, so I followed him. What an assets to your group! He is a wonderful person and makes sure everything is running GREAT... SALES Person: Matthew Silva: This was my first time at the North Miami location, Mathew was the Sales person that assisted me and from the minute he greeted me till I drove off the lot with my new lease; the experience was awesome. Matthew was able to educate me on the new features from one model to the next and answered all my questions. He spent more than 6 hours with me, made sure that my trade in was empty and ensured that I had everything with me. Matthew walked me through the basics of the car and taught me some new features. Matthew was very enthusiastic and charming personally of interacting with me the entire time made time very pleasant and pass fairly quickly. I thank everyone at Lexus for always making my trade-in experiences a very easy one. Thanks again, Yony for your teamwork and hard work each of you do each day, keep up the GREAT work! Margaret More

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My visit was very comfortable . We enjoyed working with our sales person and the entire lexus experience . Made the deal happened. Very impressed with the sales team. our sales person and the entire lexus experience . Made the deal happened. Very impressed with the sales team. More

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I have been leasing cars through your dealership for 7 years now and will never change the dealership unless I am forced to. You are wonderful: Jeff Brooks is superstar, always giving best deals avaialble years now and will never change the dealership unless I am forced to. You are wonderful: Jeff Brooks is superstar, always giving best deals avaialble. Matt Silva is very professional. The fastest lease signing deals I have ever experienced. Thank you for excellent service. More

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This was the most pleasant experience in Car Buying(leasing) we have ever had. The sales department could not have been friendlier, nicer or more accommodating. It was a 10! Outstanding..... Buying(leasing) we have ever had. The sales department could not have been friendlier, nicer or more accommodating. It was a 10! Outstanding..................Thank you More

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I just traded in my 2007 ES350 for the new 2013 model other then being the best car I ever owned, the experience of working with Matthew Silva was really first class. He made the process really easy and other then being the best car I ever owned, the experience of working with Matthew Silva was really first class. He made the process really easy and stress free. He is very professional and friendly and very knowledgeable on all the Lexus models. If your thinking of buying a Lexus, this is the man to see !! Kudos to Frank Diaz in the finance department for also giving me great service. From the buying process to servicing you car, Lexus of North Miami is amazing ! I often find myself bragging about the dealership and all the incredible services and perks it offers. Where else can you drop off your car for a FREE car wash, get a cup of coffee and get a quick work out. This isn’t my first Lexus and defiantly won’t be my last. More

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customer attention has been always great ,bought car 2 months ago ,3rd car bought here bobby,erica,matthew,and Jaime are a credit to the dealership ,but had a horrible detailing of car ,bobby and jaime, months ago ,3rd car bought here bobby,erica,matthew,and Jaime are a credit to the dealership ,but had a horrible detailing of car ,bobby and jaime,notified and received satisfaction of problem ......thanks to bobby and jaime More

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I was a JM Lexus guy until I came and visited the North Miami Lexus Dealership. I was fortuante that JM Lexus couldn't get me the car I was looking for becuase it made me visit the North Miami dealership. Miami Lexus Dealership. I was fortuante that JM Lexus couldn't get me the car I was looking for becuase it made me visit the North Miami dealership. From the first few steps of walking in to the last, I had an unbelievable car leasing experience. I have now leased a car from all 4 Lexus delaerships in south Florida, and North Miamiai Lexus is the best. Keep up the great work! Michael Silva is the guy you want to see. He is very professiona and friendly, and he works hard to make sure ou get what you want for the price you want. Thanks, Mike. More

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I bought a pre owned 2011 Lexus RX450h that I found through autotrader. Unfortunately, I live in CA and the car was in FL and I was not able to test drive or inspect the car prior to my purchase. The l through autotrader. Unfortunately, I live in CA and the car was in FL and I was not able to test drive or inspect the car prior to my purchase. The listed price for the car was so competitive that I couldn't pass up on the deal. Matthew Silva, my sales rep was very helpful and assured me that the car I was buying was exactly as described (flawless condition). I had to arrange my own shipment of the car from FL to CA and Matt was very helpful and reassured me that he's familiar with this process. Ive never shipped a car before so this was all new to me. The shipping took almost 2 weeks and I was really nervous during this time since I just paid for a used car in full without even seeing it in person. When I finally received the car, I was ecstatic! The car was perfect and practically brand new. Came exactly as described and still has the new car smell. Matt also followed up with me to make sure there were no issues and that I was satisfied with my purchase. Thanks Matt and Lexus of North Miami for a great car at a great price! Keep up the great work! More

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I do not like the service provided for the free car wash.... it looks like the guys who are responsible for it just put my car into the machine and thats it..... sometimes when i picked my car up i can wash.... it looks like the guys who are responsible for it just put my car into the machine and thats it..... sometimes when i picked my car up i can see a lot of dirty stains on it and the worst thing is that i noticed a little scratches on my car's coat from the car wash machine..... I think that for that kind of car i pay (that is not cheap) , lexus should be offer a better service. In the other hand, excellent service provided by Mathew Silva, everytime I stop by Lexus north miami he always assist me in what I need. More

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Truly did EVERYTHING to accommodate me, my credit score and payment terms. I left happy with the car I wanted, no "Bait & Switch". Check them out! and payment terms. I left happy with the car I wanted, no "Bait & Switch". Check them out! More

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