Matthew Spencer | Page 3

Friendly, professional, and responsive to calls and emails. I purchased a used Ram 3500 truck from them. They listed the truck for sale prior to inspecting and knowing what was fully wrong with it. Due emails. I purchased a used Ram 3500 truck from them. They listed the truck for sale prior to inspecting and knowing what was fully wrong with it. Due to being 2 1/2 hours away, I called ahead and asked several specific questions regarding mechanical/cosmetic condition, and was told the truck had no issues and was great. When I arrived, the first thing I see is significant cosmetic damage on the driver side. I was quite irritated as to why I was not told this on the phone when I specifically asked. I then test drove and pointed out several mechanical and electrical issues as well. They agreed to repair all of the electrical and mechanical issues and we agreed on a price before repairs were completed. They struggled to understand and fix the problems, then tried to back out of fixing some due to the cost. Many phone calls and emails back and forth, I had to be persistent and push the salesman to complete the repairs that were agreed to. After 30 days, I was assured all repairs were completed and the truck is ready to be picked up and the purchase completed. I drove the 2 1/2 hours, then find that one of the repairs was not completed, and they offered lame excuses as to why. I was quite upset and demanded a discount for my inconvenience and will now need to take to another dealership that knows how to repair properly and pay out of pocket. After meeting with and explaining my frustration to the sales manager, I was given the reasonable discount that I asked for. There was no reason for this as I made my expectations crystal clear through the process. The salesman/dealership dropped the ball, and/or hoping I would accept as is. I would much rather have payed the agreed price and the repair have been made as agreed. Apparently it is up to the customer to pay attention to every detail and hold them accountable to get what you agree to and pay for. More

by MJE54 Verified Customer Verified Customer

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It was our first time visiting this dealership. We have always known that Toyota products are one of the more reliable vehicles available. But, to find the same quality customer service is amaz We have always known that Toyota products are one of the more reliable vehicles available. But, to find the same quality customer service is amazing. Matthew is the kind of customer representative that dealerships can only hope for… Thank you More

by Sosh1948 Verified Customer Verified Customer

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3rd car in 7 years and wouldn’t go anywhere else! Easy to work with!! Easy to work with!! More

by D_RUSSELL_2000 Verified Customer Verified Customer

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Efficient, knowledgeable, professional, informative, personable, friendly, confident, thorough, trustworthy (hopefully), understanding, accommodating, unassuming responsive, congenial Hoping for a g personable, friendly, confident, thorough, trustworthy (hopefully), understanding, accommodating, unassuming responsive, congenial Hoping for a good experience as a first-time Toyota owner, and first EV owner. Looking forward to a good relationship More

by kozlow66 Verified Customer Verified Customer

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I have been a Waite Customer for over 40 years, they are the best in all categories dealing with customer satisfaction. the best in all categories dealing with customer satisfaction. More

by rjreese223 Verified Customer Verified Customer

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Matt is phenomenal he did an awesome job trough out the whole process and we will continue to use him in the future. In addition Tim from finance did an outstanding job!!!! He truly made it the easiest/bes whole process and we will continue to use him in the future. In addition Tim from finance did an outstanding job!!!! He truly made it the easiest/best experience we’ve encountered in the over 30 years of buying Toyotas. More

by AL Gonzo Verified Customer Verified Customer

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I didn't have a negative experience but I was not informed that insurance in NY state won't allow same day coverage. Which lead to me not being able to drive my new car home when we had planned on. I informed that insurance in NY state won't allow same day coverage. Which lead to me not being able to drive my new car home when we had planned on. I lived 4 hours away from the dealership and that was extremely frustrating being that I had to find friends that were willing to drive me out to pick up the vehicle. When I first found out it wasn't going to happen was after a week of thinking we had everything planned out. So I then had to find a new ride out. After that it was a smooth buying process but here I am not even 2000 miles after buying and I'm now running into issues with the vehicle. I understand I bought used but what I'm dealing with are things that you would assume would have been taken care of by the dealership before reselling for $30,000. At the end of the day I'm not impressed through out the entire buying experience and genuinely think they took advantage of me. All I'm saying is, be very careful and cautious before buying. More

by ethan.massey.w2 Verified Customer Verified Customer

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Great service all around! Easy to work with as they were very personable! We will retirn next time! Easy to work with as they were very personable! We will retirn next time! More

by cougler78 Verified Customer Verified Customer

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mATT sPENCER WAS GREAT TO WORK WITH! hE HELPED ME EVERY STEP OF THE WAY. tHANK YOU hE HELPED ME EVERY STEP OF THE WAY. tHANK YOU More

by johng341227 Verified Customer Verified Customer

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Very friendly and helpful I am very satisfied with my purchase. Steve was very helpful. purchase. Steve was very helpful. More

by 123ymarxx Verified Customer Verified Customer

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