Matthew Stickney | Page 21

The incorrect 3rd party tow package was installed. Matthew said his father the owner would contact me and there was never any contact. It cost me another 600 dollars to get the correct tow package ins Matthew said his father the owner would contact me and there was never any contact. It cost me another 600 dollars to get the correct tow package installed when I went to pick up my camper. The finance person Joe assured me the correct package would be installed and it was not. Nothing was done to do the right thing! More

by bikedoc Verified Customer Verified Customer

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mr.thomas siraco was a very proffecional salesman..treat me respect . annswer all my questions. too bad i had to wait 5 month for my f150 truck..due to chips and semi conductor shortage, hope to see him in me respect . annswer all my questions. too bad i had to wait 5 month for my f150 truck..due to chips and semi conductor shortage, hope to see him in a near future, thnakyou mike acosta More

by basess2b10ball Verified Customer Verified Customer

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Perfect delivery of my carWith over two hours of Perfect delivery of my car With over two hours of instructions on all the technology and features + Benefits Rock star dealership Top down beach r Perfect delivery of my car With over two hours of instructions on all the technology and features + Benefits Rock star dealership Top down beach ready More

by axsadam Verified Customer Verified Customer

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I purchased my mach e here and I found them to be the best ford dealer around. My salesman was Phil Calabretta and he was very patient and honest. You can get the best deal here and be treated with respe best ford dealer around. My salesman was Phil Calabretta and he was very patient and honest. You can get the best deal here and be treated with respect. Xavier was there when we picked up the suv and he, along with Phil, showed us how everything worked.They were very patient and took alot of time with us. I was so impressed with this dealership,there was not one thing to complain about. It was the best experience I ever had with a dealer,wish I came here sooner to purchase all my cars,would have saved myself alot of aggravation. More

by Patsr11795 Verified Customer Verified Customer

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Extremely fair. No hidden fees or nonsense. We had a good straight forward purchase. Upon pick up car was completely cleaned. Only negative was gas tank wasn’t full. straight forward purchase. Upon pick up car was completely cleaned. Only negative was gas tank wasn’t full. More

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I had a very pleasant experience, both Matt Stickney and Matt Brooks were very helpful and accommodating. I love my 2021 BRONCO, IT'S THE BEST. Matt Brooks were very helpful and accommodating. I love my 2021 BRONCO, IT'S THE BEST. More

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The crew at Newins made my car buying experience as fast and as painless as possible. Great, honest group of salesmen who do right by their customers by eliminating the outrageous sales tactics and hidden and as painless as possible. Great, honest group of salesmen who do right by their customers by eliminating the outrageous sales tactics and hidden fees which seem all too common with other dealers in the area. Their honesty and straightforward nature truly shows their confidence in their products. Will absolutely be recommending this crew to friends and family in the future. More

by sfeminel Verified Customer Verified Customer

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BRYAN BLANCO IS THE WORST GENERAL SALES MANAGER! FORD NEWINS IS THE WORST DEALERSHIP! I leased a 2018 Ford Explorer from Tom Siraco and purchased the Ford Premium Maintenance Plan from Joe Corcione at t NEWINS IS THE WORST DEALERSHIP! I leased a 2018 Ford Explorer from Tom Siraco and purchased the Ford Premium Maintenance Plan from Joe Corcione at this dealership. I was told that one of the perks of the PMP was unlimited oil changes for the duration of my three year lease (due to end 2/19/21), but was charged $55 for my fifth oil change back in November 2020. Supposedly, I was only allowed four oil changes. When I returned home and checked my agreement, turns out the Finance Manager, Joe Corcione left that field on the PMP contract blank. He never checked off the service intervals as to whether it would be 5,000 or 7,500. COMPLETELY BLANK. I immediately brought this to the attention of the Sales Manager, Matthew Stickney back in November 2020. After some back and forth and knowing my lease was due to expire in a few months (2/19/21), Matthew said he would cut me a check for $55 to compensate me for the oil change. A month goes by, but no check. I called and left voicemails. I followed up via email several times. Finally get Matthew on the phone again in early 2021 and he asked me to refresh his memory as if I hadn't left numerous voicemails and emails. I again asked for the reimbursement for the oil change. He asked if I still had the vehicle and whether or not I was interested in leasing a new 2021 Ford Explorer...he said he would work on the reimbursement (but it appears now, that he only intended to compensate me if I leased a new 2021 vehicle). Two more months go by with me leaving voicemails and following up via email, to no avail (I guess Matthew figured I had already returned the vehicle and they lost out on the sale). On April 6th, I left a written message with the secretary Diane explaining the situation I was experiencing with Matthew not being responsive and asking to speak with someone above Matthew. I was advised Bryan Blanco was above Matthew. I asked Diane to either have Matthew or Bryan contact me. To date April 20, 2021, never heard back from either. Today, I finally got Bryan Blanco on the phone and he basically said I was being petty asking Newins Bayshore to reimburse me $55 for an oil change. "You're leaving all these voicemails and involving all these people for what $55? $55 is nothing...for all the time you spent on the phone you wasted $55...I sold 75 vehicles this month and no one complained, you're the only one complaining ." Sticking to the facts, I told Bryan to pull my contract and he will see that the intervals were omitted from the contract and I should be compensated no matter how "petty" the amount. At the end of our conversation I asked if there was someone I could speak to above him and he said "no". I asked if he was the owner of the dealership "maybe". Can I speak to the owner of the dealership "I don't know". Who is the owner of the dealership "I don't know". So you're not going to give me anyone above you "no - call Ford and complain". I can tell this is a family run dealership and that both Matthew Stickney and Bryan Blanco must be related to the owners in some way. They felt very comfortable being unprofessional with no care in the world as to any repercussions from management. To the owners of Newins Bayshore, I'm sure you have plenty of customers with great experiences, BUT YOU ALSO HAVE A FINANCE MANAGER WHO OMITS IMPORTANT DETAILS FROM THE PMP CONTRACT. YOU HAVE A SALES MANAGER WHO FAILS TO FOLLOW THROUGH OR RESPOND TO CUSTOMER COMPLAINTS, CALLS AND EMAILS. YOU HAVE A GENERAL SALES MANAGER CALLING ONE OF YOUR CUSTOMERS "PETTY", NOT TO MENTION THE CHILDISH RESPONSES OF "MAYBE" AND "I DON'T KNOW". I don't know who the 75 customers are that bought vehicles from your dealership this month, but they are in for an unprofessional experience if faced with any issues pertaining to their vehicle. ONE WOULD EXPECT MUCH BETTER CUSTOMER SERVICE FROM A FAMILY OWNED DEALERSHIP! More

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Up front. Honest. They work together from first person you see to top management to provide all you need to know to make your Best deal. you see to top management to provide all you need to know to make your Best deal. More

by rtuiny Mike Verified Customer Verified Customer

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The dealership left a very positive image with me. There was no hard sell. There was a friendly greeting when I came in and helpful guidance in purchasing a vehicle throughout the experience. I would cert was no hard sell. There was a friendly greeting when I came in and helpful guidance in purchasing a vehicle throughout the experience. I would certainly recommend the dealership. More

by rclayman Verified Customer Verified Customer

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