Matthew Yee

Went in for a tire rotation on April 10th. Approached waiting in the service line about trading our 2021 Tundra in. We decided to see what they had to say. I told the salesperson that we were Approached waiting in the service line about trading our 2021 Tundra in. We decided to see what they had to say. I told the salesperson that we were upside down on our truck, she said no problem. They have us drive a 2026 Tundra 1794 edition. Then came back and had us drive a 2026 Tundra limited. Told them repeatedly I was not comfortable going above a certain price on payments. They kept coming back saying what's another $100. Umm it's alot in the grand scheme of things. Anyways tell us what the payment would be, husband and I discussed it, decided we would do it. They give us the paper to change our insurance to the new truck, go to talk to the insurance people on site to see if we could get a better deal, then head to finance where we sign all the papers. Then before we are walking out without a copy of the paperwork we are told by Matt that the director is having a conf call on Tues and they will let us know if this is a done deal. Wait, what? We signed everything already we thought it was done. We didn't hear anything on Tues or Wed. I reached out to your salesperson and asked her what was going on she said she would look into it. She said it was still in the works. Spoke to a director on April 20th that said he was having a call at 3 that day to see what they could do. Needless to say 10 days after signing the paperwork we were told they couldn't secure financing and we needed to bring the truck back. We go to the dealership to bring it back and get our truck back. We have to go in to change our insurance back to our old truck and the make sure the registration was switched back. Which is a huge hassle. Then we leave and head straight home. I back in the driveway, get out and walk around the back. I stop to lock the doors while on the phone with my daughter-in-law and see my bumper was damaged. Something that was not their when we traded it in. I immediately call our salesperson and tell her we have a problem and send her a picture. She calls her boss and tells them, she tells me they would check cameras the next day. I get a call around 11 to tell me that they will fix the issue and give us a loaner while it's getting fixed and we would hear from Sun Collision. I hear from them they order the parts, we take the truck down the next day. They take us to the dealership to get the loaner where we are told we will have to pay for gas if we don't put in any. I explained i shouldn't have to pay for gas since I wouldn't need a loaner if my truck was not damaged in their parking lot. There was just under $1000 worth of damage that they paid to fix. I checked my bank and they charged me $8 for gas. Absolutely ridiculous. This would have been thr 4th vehicle we purchased from them but never again. Very poor business practice. More

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Toyota was very effeceint, got everything done in a timely fashion and overall great to work with. timely fashion and overall great to work with. More

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Dealing with Mike was easy and he listened to what I needed to get the deal done! needed to get the deal done! More

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I bought a new car from Dave and help from Tim as well They stayed in contact and helped me the whole way with my decision and did not push for me to buy a car and stayed after closing so I could look m They stayed in contact and helped me the whole way with my decision and did not push for me to buy a car and stayed after closing so I could look more at cars to find the perfect car in my budget. The sales team is so nice there and no one is pushy or tries to take over sales They stayed in contact with text messages and always let you know updated as soon as they know More

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I worked with Wagdy "Wayne" Ghattas he was super funny and personable he helped me get a great deal on a 2020 Toyota Camry and I would definitely come back for my next car! and personable he helped me get a great deal on a 2020 Toyota Camry and I would definitely come back for my next car! More

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Big dealership that feels very professional. I feel like I can trust buying a car and getting service here I feel like I can trust buying a car and getting service here More

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They have great service there good place to buy your a vehicle great customer service great salesman vehicle great customer service great salesman More

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Fred H was a pleasure to work with. He had everything ready when I got to the dealership so I could test drive a few different options. He had a great mix of hospitality and profession He had everything ready when I got to the dealership so I could test drive a few different options. He had a great mix of hospitality and professionalism that you don’t see in the car business anymore. I enjoyed it so much that I have sent 2 friends in who also had great experiences with him as well. Thanks again Fred. I hope Toyota knows how lucky they are to have a great guy like you working for them. More

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They change the price when where signing the papers and they promised no payments for three months and that was a big lie they promised no payments for three months and that was a big lie More

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I truly want to thank Mark for all his help in making my purchase of my Toyota Corolla cross he was very kind and polite I was so glad to get him you need everything go so smooth and got me out as quick as purchase of my Toyota Corolla cross he was very kind and polite I was so glad to get him you need everything go so smooth and got me out as quick as possible Thanks again Mark More

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