Maurice Smith | Page 2

Justin, Jill, Jamar and the whole HQ team have been superb! From the demo and delivery of our new 2020 Palisades to the help getting us back on the road after our unfortunate tailgate glass broke. We superb! From the demo and delivery of our new 2020 Palisades to the help getting us back on the road after our unfortunate tailgate glass broke. We appreciate the personal service provided and will absolutely recommend our family and friends to HQ to work with this fabulous team! More

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Good Experience Tony Frazier was courteous, professional, and knowledgeable while we were purchasing our new car. All in all, it was a good experience, but while cl Tony Frazier was courteous, professional, and knowledgeable while we were purchasing our new car. All in all, it was a good experience, but while closing, I should have more carefully looked at the small print indicating that the information provided on the car was a supplemental dealer label and not the MSRP info. More

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You need to storm out to get a good deal My purchase experience at Headquarter Hyundai started out bad, then turned around into a great experience. I dealt with three people in the purchase o My purchase experience at Headquarter Hyundai started out bad, then turned around into a great experience. I dealt with three people in the purchase of my 2020 Veloster Turbo Ultimate. My experience started out with me arriving to the dealership and being greeted by Michael D’Agostino. Michael took some extra information as we discussed which car I wanted. The specific trim I was interested in wasn’t available at the dealership, so I test drove a Veloster 2.0 Premium. This allowed me to get a feel for the interior, though the turbo and 2.0 drive styles are very different. I was interested in leasing the car and had already done a lot of research from Hyundai’s website. I knew what the MSRP was and what my trade-in was worth. I was shocked when the sales manager, Maurice Smith, came back with a monthly cost of almost $200/month more than what was shown on Hyundai’s site ($286/month). The price was bumped up by a $1,836 dealer installed equipment fee (nitrogen filled tires, etc.) and the known $780 dealer fee. I negotiated back and forth with Maurice regarding my trade-in and removing the dealer installed items. He informed me that this car was rare and that it was a $30,000 car, so he didn’t know what I was expecting. I told him I was expecting the price to be closer to the MSRP. Maurice again let me know that this car was hard to find, etc. The way he was speaking to me was in a very condescending manner, as though I was insane to think I could get the car for around $300 a month. It was at this point I decided to leave, I asked Maurice where my keys were and that I was done. He replied that he didn’t want my keys and they were on the front desk. I left the dealership and was in my car reversing out of the parking space. In my rear-view mirror, I see a man in a tie running out of the doors telling me to stop. I get out of the car and meet David Castro, the desk manager. He asks me if we can get a deal would I sign. Absolutely, that’s what I’m here to do, but I’m not going to be taken advantage of. While walking back into the dealership I explained to David (with Maurice walking next to us) that Maurice kept informing me of the rarity of the car in a way that was trying to justify the higher cost of the car. David and I entered one of the perimeter offices and he asked to see what the Hyundai site showed. After showing David exactly what I entered, he left the office for about 3 minutes and came back with a deal that I was looking for ($308/month). I was very happy, but at the same time very mad. Why did I have to storm out of the dealership to get a fair deal? Was it because I look younger, or maybe I wasn’t taken seriously at first? I can’t say for sure, but the fact that the “walk away” is still a thing in 2019 is sad. I told David that I hope next time it won’t take me storming out to get a fair deal (unfortunately I’m sure it will be required). Michael called me Saturday morning to let me know the car came in from Miami and was ready, it was like Christmas. I went to the dealership and saw the car, it was BEAUTIFUL. While I’m looking at the car, Maurice Smith came out and said “See, I got it done for you!”. My blood boiled, I let him know that it was not him who “got this done” but it was David Castro giving me a fair deal that did. Maurice didn’t understand why I was upset. He let me know that he had to work out trading with the other dealership for the car (I thought that was part of his job). I apologized for my rudeness and thanked him for his part in getting the car here. Michael and I finished everything up and I drove off in my new 2020 Veloster Turbo Ultimate. I can’t say enough great things about Michael D’Agostino and David Castro. Maurice Smith on the other hand needs to be coached on how to speak with customers and to not seek praise for doing his job, especially after driving a customer to storm out of the dealership. If it wasn’t for the need to storm out to get a deal, I would have given the dealership five stars instead of four. More

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Everyone AMAZING! I can truly say is they worked really hard to help me! Tony was Literally EVERYTHING! I'm pleased and happy with the role each of them played in helpi I can truly say is they worked really hard to help me! Tony was Literally EVERYTHING! I'm pleased and happy with the role each of them played in helping me obtain my very 1st BRAND NEW VEHICLE! More

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Great experience The team treated us well and Brandon worked very hard to get us exactly what we were looking for. Very happy with my purchase there. The team treated us well and Brandon worked very hard to get us exactly what we were looking for. Very happy with my purchase there. More

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A1 customer service! Chris was amazing and did everything possible to work with what I had which wasn’t much. The process was frustrating and long but Chris helped me and Chris was amazing and did everything possible to work with what I had which wasn’t much. The process was frustrating and long but Chris helped me and understood my situation along the way. Definitely would recommend this dealership to anyone that’s looking to buy. Everyone pitches in to find you the best deal possible More

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Awesome! Excellent service and great products, i love hyundai and their cars are getting better and better everytime. Management and employees are really nice Excellent service and great products, i love hyundai and their cars are getting better and better everytime. Management and employees are really nice and super welcoming everytime i visit. Im glad to business with headquarter hyundai. More

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Good Job Very professional and friendly. Enjoyed working with the whole staff they were helpful and informative no pressure applied and made the process go ver Very professional and friendly. Enjoyed working with the whole staff they were helpful and informative no pressure applied and made the process go very well. More

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Great Experience Enjoyed the visit with excellent customer service and a smooth transition into the new vehicle. Would highly recommend this location for a great car b Enjoyed the visit with excellent customer service and a smooth transition into the new vehicle. Would highly recommend this location for a great car buying experience. Thank you Chris Carpenter. We love the Kona! More

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Great Customer Service! This was our second time to the dealership. Maurice remembered us & was honest, direct and helpful. Jeff was full of knowledge & great to work with! This was our second time to the dealership. Maurice remembered us & was honest, direct and helpful. Jeff was full of knowledge & great to work with! More

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