Max Caplin | Page 9

Everyone was genuinely nice and respectful. It was a pleasure to meet everyone. The entire process was very enjoyable It was a pleasure to meet everyone. The entire process was very enjoyable More

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It is quite a distance from my home but they do a great job. People there are professional, efficient and pleasant. I trust the service department to do good work and treat me fairly. job. People there are professional, efficient and pleasant. I trust the service department to do good work and treat me fairly. More

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UPDATE: The dealer principal, Jason, got involved after this review was posted and immediately offered to purchase the vehicle back with no questions asked. I purchased a sign unseen 2021 Certified Pre this review was posted and immediately offered to purchase the vehicle back with no questions asked. I purchased a sign unseen 2021 Certified Pre-Owned XC90 From Crest. I wired the cash, and arranged to pick the car up ONE WEEK after I paid, because I live 3 hours away. I booked a $150 ride to Frisco. Upon pickup I noticed the car wasn't detailed. I was shocked, but didn't have time to wait for them to clean anything. I had to get in the car immediately to drive back to Austin for meetings and kid pickup. THE CAR SMELLED LIKE SMOKE. There were ash marks near the windows, ashes in the cup holders, ash trays, and console. I asked the salesperson he said "i didn't smell anything or look closely". Sam the "general manager" wants to haggle about cleaning fees and "if you were close I would fix it"....NEVER did Sam offer a solution, rather asked me to fix the problem and I will reimburse you up to $300. I have no recourse, cant return the car, cant do anything except smell musty, stale, cheap cigarette smell in my 50K used car. Boo More

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Easy, fast and straight forward. Much appreciated! Met my needs from beginning to end. Thanks! Much appreciated! Met my needs from beginning to end. Thanks! More

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Max Caplin was beyond helpful and exceeded our expectations with the car buying process. We couldn't be happier with our overall experience at this dealership--from the car buying experience throu expectations with the car buying process. We couldn't be happier with our overall experience at this dealership--from the car buying experience through service--top notch! More

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The Crest Volvo crew was extremely helpful, knowledgeable and friendly. They made my visit a perfect experience and friendly. They made my visit a perfect experience More

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Wonderful, no pressure experience and my Sales Consultant found the perfect car. Very happy and highly recommend. My Sales Consultant went above and beyond and I love the minimalist Volvo style. Perfect!! found the perfect car. Very happy and highly recommend. My Sales Consultant went above and beyond and I love the minimalist Volvo style. Perfect!! More

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Max and David did an maxing job of making the process move smooth and easy. I would definitely recommend this dealership. move smooth and easy. I would definitely recommend this dealership. More

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Service was excellent! Keith did a great job getting our Volvo taken care of. Max did a great job getting us the number we needed on our new Lexus. Finally Jeremy helped Keith did a great job getting our Volvo taken care of. Max did a great job getting us the number we needed on our new Lexus. Finally Jeremy helped get us out of the door. Start to finish an amazing process. More

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The person that helped us set up the car was amazing. I really appreciate the finance department on the consistency and my salesman who always kept me updated for when the car was available I really appreciate the finance department on the consistency and my salesman who always kept me updated for when the car was available More

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