Max Goodloe | Page 2

Outstanding! Major xxxxxxto Mr. Tyler Edwards ! Experience was well worth the test drive, paper work, and overall decisions for the vehicle I now own :) good job ! Major xxxxxxto Mr. Tyler Edwards ! Experience was well worth the test drive, paper work, and overall decisions for the vehicle I now own :) good job ! More

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Superb Buying Experience As a recent widow, this was my first solo experience buying a car. The honesty and excellent service by all encountered at Hall was most appreciated. As a recent widow, this was my first solo experience buying a car. The honesty and excellent service by all encountered at Hall was most appreciated. Thank you Keegan, Richard, Steve and Max! I was treated with respect by all. They were most efficient. The entire transaction took less than 2 hours. I received a good deal with no haggling or bargaining. Great dealership....wonderful to work with. More

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Blown away by the customer service! I went to purchase my first ever new vehicle and was completely astounded by the level of professionalism and high-quality customer service with which I went to purchase my first ever new vehicle and was completely astounded by the level of professionalism and high-quality customer service with which we were greeted. First, we met with Papa Seck, who was excited to meet us even though we were nearly 30 minutes early to our scheduled appointment. He made us feel comfortable by explaining the process and at no point did we feel pressured to make a decision on-the-spot. Immediately, he asked us if we wanted coffee or any other complimentary beverage. He told us where the area was for restrooms and beverages and told us to help ourselves. He set us up with Steve Schwartz who took extra time to let us test drive multiple trim levels of the same vehicle so that I knew exactly which car I was comfortable with. He pointed out all of the features and asked multiple times if there was anything else he could clarify. I automatically fell in love with the vehicle and knew I wanted to take it home that day. We came prepared with our old vehicle's title in-hand as well as pre-approval from our credit union. Just as we came back in, Papa Seck introduced us to Erin Bessey, the General Manager, who was genuinely happy to meet us. She assured us that if we needed anything at all, she and her team would be happy to help. Next, we met with Richard Barrera who was in charge of appraising our trade-in vehicle. We went on a brief test drive with the trade-in and during the drive, he was engaging in conversation. He asked what we do for our careers and upon finding out about my partner's military service, he immediately thanked him for his service. It was refreshing to know this dealership is military-friendly. We returned from our drive with Richard and we agreed that as long as we receive a good value for our trade-in as well as the new vehicle, we would make a deal that day. Papa Seck came back to work with us on the cost. We came in with an idea of what exactly we were comfortable with spending. At no point did we feel pressured by any means. This was important to us because we have heard about the car-buying process and how stressful it can be (specifically about other car dealerships). He gave us a good valuation for our trade-in and a great deal on the new vehicle. We were surprised by the out-the-door cost and made a deal immediately. By not having to go back-and-forth, we felt our time was very respected. At this point, we were introduced to Amanda Carroll. She was extremely personable and very funny! We immediately had a connection with her and felt as if we were just spending time with a good friend. We went through all of the paperwork and she was very articulate about what exactly we were signing and extremely professional. She seems to have struck the perfect balance between efficiency, speed, and thoroughness. She was happy to answer all of our questions fully. After the paperwork and remaining procedures, we got our keys and were assisted by Barb Howard. She went through every technological feature and offered suggestions on functionality. It was clear that she was an expert on the vehicle. She offered valuable advice on some safety features that are not enabled by default on the vehicle, asked if I wanted them enabled, enabled them for me, and made sure I knew where to find those features in the future should I want to adjust them. This Civic EX-T is such a step up from my Ford Focus that I was so overwhelmingly excited by all the features. My partner later pointed out how happy her facial expressions were because she was so happy that I was happy! As we were finishing the technology demonstration, Steve had finished putting on my new plates, they both thanked us for coming in and told us to call or come in with any questions. We drove away in the newly-cleaned vehicle (it was vacuumed and washed while were finishing paperwork), very comfortable knowing that it was protected by a great protection package, knowing that Hall Honda offers a great rewards program, free state inspections, fast oil changes, and knowing that we have an incredible support team at Hall Honda that will back their product even after it's off their lot. Less than 30 minutes after driving away, we get an email from Max Goodloe thanking us for our purchase and offered to help us with any issue or question we may have with the vehicle. I'm so incredibly happy with my decision to purchase from Hall Honda in Virginia Beach and I hope they know that they won two very loyal customers for life. Keep up the amazing work! More

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Great experience and our first Honda! We recently leased our first Honda and had a fantastic experience, particularly with our sales consultant Kelsey Johnson! Kelsey very patiently worke We recently leased our first Honda and had a fantastic experience, particularly with our sales consultant Kelsey Johnson! Kelsey very patiently worked with us as we worked through what exactly was the right next vehicle for our family. We started with a very different plan than where we finished, but she hung in there and helped us throughout the process. I’ve bought and sold A LOT of cars over the years, and this was definitely one of the best buying experiences. For that matter, everyone we encountered during this visit to Hall Honda was friendly and helpful. Thank you all; we love our new car and will definitely be back! More

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Excellent service Upon arrival I received a friendly greeting, confirmed my appointment and right always my car was taken to be serviced. Fast and efficient no long wai Upon arrival I received a friendly greeting, confirmed my appointment and right always my car was taken to be serviced. Fast and efficient no long wait and my questions were answered. More

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Love my car, love this dealership! From the expertise of Dwight Richards who sold me my car to Max Goodloe who worked with me quite a bit on the electronics to Adam Jones my awesome Se From the expertise of Dwight Richards who sold me my car to Max Goodloe who worked with me quite a bit on the electronics to Adam Jones my awesome Service Advisor, I love Hall Honda and I’m not leaving as long as they keep doing what they are doing! They know how to treat the customer well and professionally and their product sells itself! Also high xxxxxxto Heather and Amanda in service. More

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