Max Milholland

Max Milholland was great Although he was young and not as experienced as other salesmen but, I am glad our paths crossed. I rate him as SUPERIOR as he was polite and very helpful and did what he was supposed experienced as other salesmen but, I am glad our paths crossed. I rate him as SUPERIOR as he was polite and very helpful and did what he was supposed to do. I DID NOT particularly like nor care, for how he was treated by more Senior staff. No one should be talked down to or belittled, especially in front of customers and/or potential buyers. Although they were Senior staff, I would NOT recommend or refer any family or friends to the individuals (3) that I personally witnessed not treating staff (Max) as a basic human being. While everyone has to learn their role and the process of car buying/selling, there is a way to teach professional lessons without demeaning another with showing basic human common courtesy and decency. This dealership had what I was looking for and was pleased with my purchase. I do believe all staff especially Senior staff can benefit from a personalized ongoing training in Customer Service, to include respect for the individual , for customers as well as supporting team members within the dealership. An additional training that would be beneficial is know your audience (how to conduct ones self) model structure. More

by ANNETTEMILLER1970 Verified Customer Verified Customer

Report | Print