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Max Nazareno
39 Reviews
39 Reviews
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39 Reviews of Max Nazareno
August 24, 2026
Went in to diagnose a defective side window which constantly clicking sound. Picked the car up after hours so didn't get info as what would happen next. Waited and Called service dept twice after 2 constantly clicking sound. Picked the car up after hours so didn't get info as what would happen next. Waited and Called service dept twice after 2 weeks and was told I would be called each time. Never received a call or any info on status Or instruction on what to do next. Was considering purchasing the lease but now hesitant because of how this is being handled. More
by Tbone13872
Verified Customer
August 24, 2026
Joseph, Max, and Jonathan were all very friendly and helpful. I appreciate the parts discount, complimentary carwash, and the Uber voucher. However, I would have appreciated a 2nd voucher back to the de helpful. I appreciate the parts discount, complimentary carwash, and the Uber voucher. However, I would have appreciated a 2nd voucher back to the dealership in any future appointments i'll have . More
by Vincent A
Other Employees Tagged: Jonathon Sanchez, Josef Helphinstine
August 14, 2026
Excellent service with excellent customer service. Only problem was my service time lasted more than expected and coming from Pahrump that was a bit of an issue for me but overall had a wonderful cust Only problem was my service time lasted more than expected and coming from Pahrump that was a bit of an issue for me but overall had a wonderful customer service as my agent effectively communicated with me throughout the time. More
by andohandrew
Other Employees Tagged: Brandy Richardson
August 12, 2026
I would have to say it's one of the worst dealerships I have been to we had to go and find our car I won't be back have been to we had to go and find our car I won't be back More
by maintenance4less
Other Employees Tagged: Anthony Rivas-Garcia, Jose Montanez, Rick Conahan, Alissa Fernandez, Brii Oseguera, Tony Perez, Josef Helphinstine
July 30, 2026
Max went above and beyond to make the inconvenience of car repair seem as smooth with little disruption to my everyday routine. Also wanted to mention Jonathan & Layla who were equally accommodating 🤩🤩� car repair seem as smooth with little disruption to my everyday routine. Also wanted to mention Jonathan & Layla who were equally accommodating 🤩🤩🤩🤩🤩 More
by KIADRIVER1326
Other Employees Tagged: Leila White, Jonathon Sanchez
July 24, 2026
I worked directly with Carlos. He did a great job explaining all the stuff that was going on with my car and getting me in and out very quickly. Huge thanks to you guys. Very frien He did a great job explaining all the stuff that was going on with my car and getting me in and out very quickly. Huge thanks to you guys. Very friendly service! More
by Humilator
Other Employees Tagged: Brandy Richardson, Carlos Quinones
July 21, 2026
My Experience with Findlay Kia – Extremely Disappointing I purchased a brand-new 2023 Kia Carnival in the summer of 2022 for $48,645.93 (paid in cash). Unfortunately, my experience has b Disappointing I purchased a brand-new 2023 Kia Carnival in the summer of 2022 for $48,645.93 (paid in cash). Unfortunately, my experience has been one disappointment after another. Shortly after purchasing the vehicle, I discovered that it did not include the communication system that was discussed during the sales process. When I raised the issue, I was simply told that verbal agreements don't count. In other words, I was left with no solution. Later, while the vehicle was parked in my own driveway, the windshield suddenly cracked. The incident was captured on my dashcam, yet Kia's response was simply that it was not covered under warranty. On top of that, this vehicle has already been subject to multiple recalls, including serious safety recalls such as: "A fuel leak increases the risk of a fire." I use this vehicle commercially for guided tours, so every recall means downtime and lost revenue. Although the recall repairs are free, the vehicle is unavailable during that time. The last recall alone kept my vehicle in the shop for more two days (overnight), forcing me to cancel tours and lose income. The final straw came after a routine oil change at Findlay Kia. When I picked up the vehicle, the steering wheel was suddenly crooked. If I held the steering wheel perfectly straight, the vehicle would drift toward the curb. "See picture" During my next visit for a recall, I pointed out the issue. I was told they would inspect it. When I picked up the vehicle, I specifically asked whether everything had been fixed and was assured that it had. It hadn't. The steering wheel was still crooked the moment I drove off the dealership lot. I returned immediately and was told I would need to wait another two hours for someone to inspect it. I agreed. Then I was informed that it would cost me $130. At that point, I had enough. I told them I would be contacting Kia's corporate headquarters. The employee's response was simply: "Okay, do it. This is the Customer Service at FINDLAY KIA in Las Vegas. Unbelievable! There are two additional practices at Findlay Kia that I found particularly concerning: 1. Constant offers to buy your vehicle.
Every time I drop my vehicle off for service, I receive a text message saying they are "very interested" in buying my car. If you respond, the offer is far below market value. My advice to anyone servicing their vehicle there: be cautious before accepting any offer. 2. The complimentary Multi-Point Inspection.
During one inspection, I was told: "Engine oil level/condition may require attention." The interesting part? Just 510 miles (about three days) earlier, the vehicle had received a fresh oil change using Mobil 1, one of the highest-quality motor oils available. That inspection result seriously made me question how carefully these inspections are actually performed. Final Thoughts: I have owned this vehicle since new and expected much better from a nearly $50k purchase. Between the missing features, repeated recalls, warranty issues, lost business due to repair downtime, the unresolved steering problem after service, and my overall experience with the dealership, I have completely lost confidence in both Kia and Findlay Kia. Kia has just lost a long-term customer. I am genuinely disappointed by what I have experienced with a brand-new vehicle at this price point. More
by RENE MEINERT
