Maximilian (Max) Hernandez | Page 6

I want to share a great customer service experience I had yesterday at Longo Toyota. I brought my car in for a routine 10,000 mile maintenance. The service advisor, Max Hernandez, was wonderful to work wit yesterday at Longo Toyota. I brought my car in for a routine 10,000 mile maintenance. The service advisor, Max Hernandez, was wonderful to work with. During my short wait, I remembered that I had a problem with USB port not being able to charge my phone. I asked Max to check it and the charging port tested OK. But he gave me a new charging cable which fixed the problem. That was above and beyond what I expected. I heartily recommend Long Toyota.and kudos to Max. More

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Customer service by Longo is fantastic. They always keep the customers in the loop of how their service is going and what needs to be done. They always keep the customers in the loop of how their service is going and what needs to be done. More

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The I have received good service. I have left eve regretting going there. The people are nice and the dealership is clean. I like the waiting area and the amenities available. I have left eve regretting going there. The people are nice and the dealership is clean. I like the waiting area and the amenities available. More

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I took my car to Longo Toyota since my multimedia was failing, once I got there Max Hernandez greeted me and my fiancé in a very kind way, he listened everything we needed to explained about the failure failing, once I got there Max Hernandez greeted me and my fiancé in a very kind way, he listened everything we needed to explained about the failure in my car and he wrote down all our explanations and provided us with an idea about what his report will inform to the service area. Then he kept us informed about the service status of my car throughout the day, so that helped a lot since we knew what was going on with my car and what to expect. I was informed that Longo Toyota updated the software for the Multimedia Screen and I hope that fix the problem in a permanent way now, since the multimedia screen failed several times last year 2023 when I recently bought the car and it failed again this year 2024. To conclude, our experience with our service representative Max Hernandez was great! His kindness, knowledge and just the fact that he put attention on what we have to said made a great difference! We need more people like him that really shows care and understanding! 10 points for him!! More

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fast service, friendly employees my car was ready the same day within an hour or 2 same day within an hour or 2 More

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I came for a scheduled service of my RAV4 Hybrid. Max at the service department was very prompt and thorough. He called me with updates. Highest possible recommendation. Max at the service department was very prompt and thorough. He called me with updates. Highest possible recommendation. More

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