May Farris | Page 28

Pain Free May Farris was kind and helpful as I chose to leave my older Outback for a new Forester. The process was relatively quick and painless. May Farris was kind and helpful as I chose to leave my older Outback for a new Forester. The process was relatively quick and painless. More

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Quick, fast and work hard Ms. May Farris is very friendly and patient, works very hard and over time to answer all questions and to guide us went through the buy/delivery proc Ms. May Farris is very friendly and patient, works very hard and over time to answer all questions and to guide us went through the buy/delivery processes. More

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Great service!! I drove up from Northern VA to see a vehicle I had seen online and wished to purchase. I submitted an online request after-hours and was contacted by I drove up from Northern VA to see a vehicle I had seen online and wished to purchase. I submitted an online request after-hours and was contacted by the Sales Manager Lola first thing the next morning. She arranged for me work with May as my sales associate. May confirmed the vehicle was in stock and was available for test drive and/or purchase. I told her when I'd be there and she confirmed she'd see me as soon as I arrived. Once I arrived, she was finishing up with another client but pointed me in the direction of the vehicle that she had had retrieved around front for me to view. It was 100% what I wanted! Moments later, she finished with that client and she asked if I wanted to test drive but I didn't need to because I had already test driven it 2x at another dealership. I asked her if we could get it to a certain price, I'd sign the deal (I had done my research and was ready to buy!) She took the offer to her mgr and they agreed to it. We started the process of the paperwork and I was out the door in my new Subaru within 2 hours, which was GREAT for a busy, end-of-month Saturday! Everyone in the dealership was friendly and pleasant (including CJ who did my ppwk with me). I also had my young son with me and they were great entertaining him, being patient with him and giving him fun little things to play with. When we were all done, May gave me hug and my son and I were off in our new car! BUT IT DOESN'T END THERE! In the transaction, I traded in my old car and thought I had cleaned it out thoroughly. Only after I got back home to VA did I realize I left my office garage parking card in the center console of my old car. DOH! I needed it to get into my office garage and would incur a fee to replace it. I emailed May at the dealership the next day and described the item and asked them to go see if she could find it. Since I don't live in the area, I didn't have the luxury of going back to the dealership easily. May emailed me back and found my card and sent me my card!! Fantastic service!! More

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My First Subaru I purchased my first Subaru from Russell Subaru and had a great experience. May Farris was very professional and efficient. I would definitely recomme I purchased my first Subaru from Russell Subaru and had a great experience. May Farris was very professional and efficient. I would definitely recommend this dealership and May to a friend. More

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Keeps their word. Good to deal with I drove from Pittsburgh pa to Baltimore to buy a used Subaru Forester touring. I have bought a lot of cars locally and over the Internet. This dealer I drove from Pittsburgh pa to Baltimore to buy a used Subaru Forester touring. I have bought a lot of cars locally and over the Internet. This dealer was a pleasure to deal with. They kept their word on a deal that was done over the Internet. I would do business with them again. It was worth the drive to get exactly what I wanted. If you go you want to deal with May Ferris. She was a great sales person. More

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Positive Buying Experience May and Kevin treated me with a lot of respect, being up front with price, and went the extra mile to earn my business. I showed up around 8 pm to co May and Kevin treated me with a lot of respect, being up front with price, and went the extra mile to earn my business. I showed up around 8 pm to complete purchase and delivery. Even though May was handling other customers, she, CJ, the business manager who handled the transaction paperwork, and those that prepared the vehicle for delivery got me on the road fairly quickly. I have purchased several vehicles and that was one of the quickest, smoothest deliveries I have experienced. More

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Great Service I want to thank my Sales Specialist, May Farris, for her exceptional service and easing my stress of investing in a Subaru Crosstrek. It was time to I want to thank my Sales Specialist, May Farris, for her exceptional service and easing my stress of investing in a Subaru Crosstrek. It was time to part with my beloved 2002 Outback Impreza, which served me well. She was thoughtful, listened to my needs and made sure that they were met. Her follow through and commitment let me know that I made the right choice. Ms. Farris and the entire team at Russel Subaru worked to ensure that my experience was a great one and for that I am grateful and extremely pleased with my new Crosstrek . More

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Friendly, Professional & Efficient Every question was answered with clarity and patience. Our overall experience was exciting, comfortable and thorough. Every employee we asked a que Every question was answered with clarity and patience. Our overall experience was exciting, comfortable and thorough. Every employee we asked a question to was helpful and insightful. Thank you so much for making our first experience purchasing a Subaru successful! More

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Great experience The salesperson was very great. She helped me choose the right options along with the manager getting me approved on different options. Also, very hel The salesperson was very great. She helped me choose the right options along with the manager getting me approved on different options. Also, very helpful on the lease return. More

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Great Team @ Russel Buying a car is always a very stressful experience – apart from being a big financial commitment there is always buyer’s remorse – did I get a ‘fair’ Buying a car is always a very stressful experience – apart from being a big financial commitment there is always buyer’s remorse – did I get a ‘fair’ deal. I was forced to look for a new car having been rear ended badly just a week ago. I did my basic research – True cars; KBB; Edmunds etc. and contacted the nearest car dealer in my area – was referred to work with Ms. May Farris. From the moment I walked into the showroom she put me at ease. She explained the differences between the Forester and Outback as I had narrowed my choice down to those two models. Once we agreed Outback was the preferred model – she walked me thru the very different features within the Outback – covered all kinds of information on build of the wagon; interior features; safety gadgets and different trim levels and what they meant for me. She offered a test drive and ensured I used some of the great features like lane change warning; blind spot monitoring; automatic brake system etc. Once we were back at the showroom – she was very patient with me – no hard sales tactics; she scanned other locations and found me the car with exact specs that I was looking for. At the last minute I changed my mind and requested a car with additional features – again she was very responsive and had no problem crunching the numbers again – luckily she found a car in their lot. I never met the manager throughout the sale process – I was so glad we never went back and forth on the price. At the end of the process – she introduced me to her manager Mr. Kevin Engle. He assured me that they don’t believe in ‘haggling’ with customers – in all my years of buying new/old cars – this was the first time I never had to meet the Sales Manager and ‘plea’ for a better price. That made me feel so much better – coming out of a car accident barely a week ago -- where I lost my previous car for no fault of mine. The Business Manager was Kirk Patel – very pleasant to work – again he did not hard sell any of protection plans; warranty – yet was assertive as to what Subaru recommends among the so many options. He was very flexible to work with on the financing options, down payments etc. May is extremely knowledgeably about Subaru corporation and its cars. She is very approachable, takes time to explain everything; reassures you at every step – are you happy; do you have any questions; what else can I do for you. Hope to be back at the dealer for servicing soon and am praying I don’t have to seek another car anytime soon – but if I ever need to then I know where to begin – Russell Subaru in the safe hands of May, Kevin and team. Note - this dealer's location is very deceptive -- they share a building with Mazda and I was wondering would they have a good number of new cars to sell -- I was very surprised to see they have a huge parking lot of new/certified car inventory at the back of the showroom -- May had to drive me in a car to get to the model car we had shortlisted. It was like being in a Walmart parking lot. PS -- I was not paid for this review!!! More

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