Mayeline Sosa Dominguez | Page 76

Sport Mazda responded

Charlotte, I cannot thank you enough for your informative review. I think that many people believe a small part of they read in car dealer ads. I am so happy you had a chance to get to know us better and chose us to provide the special car that will start your daughters new adult life. May God Bless here and give her much success. I appreciate you letting others know about how you worked with us from Kentucky. Several years ago we became a digital dealership and teach every sales staff member to be knowledgeable and have expertise in long distance sales. We have been Dealerrater National Mazda Dealer of the Year for out 7th year and we have more and more customers visiting from distance, including Out-of-State. I am especially grateful that with the large number of Mazda dealerships you searched, that you chose Sport Mazda. I must admit that our staff is the main reason you enjoyed your experience. Mark and Mayeline are great examples of the many friendly, caring and professionals we employ. I really appreciate the kind comments about Mayeline. She studied very hard and learned the Mazda product line quickly. She is a natural in the personality and caring, and she will be a long-time asset here at Sport Mazda. You should know that the sales strategy lessons are very few. The most important is LISTEN TO WHAT THE CUSTOMER WANTS, their needs and wishes, AND THEN DO EVERYTHING YOU CAN TO MAKE SURE THEY GET IT. It is not to complicated and easy to remember. She has adapted well to it. I hope that others read your review. You have said things that I always want people to know about us. I certainly hope you visit us again and we want to welcome your entire family to our SPORT MAZDA FAMILY. I wish for your daughter many, many miles of safe, happy, and fun driving in her new Mazda 6. She will always be well cared for whenever she visits the dealership. Thank you again and I hope that you all had a very wonderful Christmas and New Year. May she have a very successful one.. JAY MEALEY, OWNER

Sport Mazda responded

If there is a True Family Dealership in Florida, it is Sport Mazda. I welcome you to our large family of staff and owners, like yourself, and are so proud to have you as our valued customer. Treating you like family will always be the experience, every single time you visit. Have a wonderful day and enjoy your new car. JAY MEALEY, OWNER

Sport Mazda responded

Diane and Jerry, It is funny that you mentioned Disney service while you were here. I cannot think of a better example of the family-oriented service that we also try to provide our customers. I want to thank you very much for the wonderful review and the kind comments you made about Juan, Mayeline, and Edwin and how the experience they provided made your visit a pleasure. It was our great pleasure to have served you and that you chose SPORT MAZDA to lease your new Mazda CX-5. Welcome to the Sport Mazda Family of Staff and Owners, like yourselves, and may you and yours enjoy many, many miles of safe, happy, and fun Mazda miles in your new CX-5. FEEL ALIVE is the new Mazda tagline and it accurately describes the sensation that you will experience with every drive. Thank you again for being our customer. JAY MEALEY, OWNER

Sport Mazda responded

Lyne B, Thank you for using your valuable time to let us know about your visit to Sport Mazda. I am the owner of the dealership and on occasion have found the need to make sure staff understands how important respect and courtesy are to our customers. I assure you that I will address the situation you mentioned. I am very grateful that Mayeline and Rey Almonte were there to insure that you received what you came for with the respect you deserved. They are both very good at what they do, but even more, they have both received many compliments from customers for the way they treated them. Sport Mazda has a great reputation with its customers and they have made us a Dealerrater Mazda Dealer of the Year every year since 2013. I want to personally welcome you to the Sport Mazda Family of Staff and Owners, like yourself. Your purchase of a 2019 Mazda CX-3 will insure you a vehicle that will give you many, many miles of safe, happy and fun Mazda Driving. FEEL ALIVE is the new Mazda tagline and it accurately describes the sensation that you will experience with every drive. Thank you again for being our customer. JAY MEALEY, OWNER

Sport Mazda responded

Rebecca, It was our pleasure to provide you the service you needed and make sure you found the car that you wanted here at Sport Mazda. It sounds like Mayeline made sure that you did not have to wait and I am so happy to hear how fast you completed the entire car buying process. We are proud to have you as our customers and wish you many safe, happy and fun miles in your quality used car. It was a great photo you enclosed and I hope that you are still enjoying your new car. Thank you for being our valued customer and you will always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Surya, We appreciate very much your review. It was our honor to serve you and we are proud to have you as a new member of our SPORT MAZDA FAMILY. Ever new Mazda comes with the continuing support of your Sport Mazda team to make sure that you have an ownership experience just as good, or better, than your buying experience. Thank you for the kind comments for Daneila. i know she will be happy to read your review. You will always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Linda, Thank you and your husband for trusting us for the repair of your 99 Mazda B4000 Truck. As you mentioned Sully, our chief technician, is just the person you want. He knows Mazdas, old and new, and his expertise is invaluable. I am so grateful that Nick and Sully made sure that your truck was back to you by your deadline. Our customers are so valuable to us and there is never a doubt that our Service Team will always do their best to meet your needs. Thank you for being a loyal customer of the Sport Mazda Service Center and your nice review is very much appreciated. JAY MEALEY, OWNER