My sales person Mazen Abdeh and finance person were good,
although they input a fake email address for me that wound up causing some complications later. I bought the car on Saturday, drove if home saturday,
although they input a fake email address for me that wound up causing some complications later. I bought the car on Saturday, drove if home saturday, moved it across the street Sunday, and to my daughters preschool Monday where it broke down apparently now from a bad battery. Even after buying the extended warranty and service both roadside assistance and service center wouldn't do anything to help. Saying the certified preowned car was over the milage the responded to or that it wasn't in the system. Was finally puti n touch with Kevin Harris by Mazen, who then just said there was nothing they could do to help because I bought the car on a weekend and it wouldn't be processed till end of day Monday at the earliest but if I got the car to tge dealership they would look at it. After 3hrs of going back and forth to all the people on the paperwork I just filled out Saturday and am paying for I called my insurance and they sent a tow truck for the car.
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by Wsteinriede
Verified Customer
Verified Customer
Service Price Transparency
Oct 24, 2023 -
Norm Reeves Honda Superstore Cerritos responded
Response: We apologize for the inconvenience you experienced with the email address and the issues with your certified pre-owned car. We take your feedback seriously and would like to speak with you about your experience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.
I do like the services I received I will go back, will
recommend it to my friends
recommend it to my friends
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by Abed
Verified Customer
Verified Customer
Oct 18, 2023 -
Norm Reeves Honda Superstore Cerritos responded
Thank you for choosing our dealership for your automotive needs, and we appreciate your recommendation to your friends. We look forward to serving you again in the future.
The staff were friendly and helpful, they worked with me
and made me feel comfortable
and made me feel comfortable
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by Williamerazo66
Oct 13, 2023 -
Norm Reeves Honda Superstore Cerritos responded
We're pleased to hear that our friendly and helpful staff made you feel comfortable while working with you. Customer satisfaction is a top priority for us, and we're glad we could assist you. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future.
I’ve bought from Norme Reeves for many years and they
never disappoint always amazing customer service and E.J. Yeon is amazing!
never disappoint always amazing customer service and E.J. Yeon is amazing!
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by vjargas1554
Verified Customer
Verified Customer
Other Employees Tagged:
Alex Atienzo, E.J. Yeon is amazing
Sep 08, 2023 -
Norm Reeves Honda Superstore Cerritos responded
Thank you for being a loyal customer! We appreciate your kind words and are glad to hear that you've had consistently amazing customer service at Norm Reeves. E.J. Yeon is indeed a valuable part of our team. We look forward to serving you for many more years to come.
Exceptional service from this salesman!
He went above and beyond to meet my needs. A true professional who made the experience enjoyable as a teacher who was indecisive. Highly recommended!
He went above and beyond to meet my needs. A true professional who made the experience enjoyable as a teacher who was indecisive. Highly recommended!
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by VroomVerdict
Aug 29, 2023 -
Norm Reeves Honda Superstore Cerritos responded
Thank you for your kind words! We're thrilled to hear that our salesman provided exceptional service and went above and beyond to meet your needs. Making the car-buying experience enjoyable and meeting the needs of our customers is what we strive for. If you have any more questions or need assistance in the future, don't hesitate to reach out. Enjoy your new car and happy driving!
Most sales managers are nice, but this guy was rude and
had a bad attitude.
had a bad attitude.
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by Hontoy
Jun 19, 2023 -
Norm Reeves Honda Superstore Cerritos responded
Hontoy, we are sorry to hear that you had a negative experience working with our team and we would like to learn more. To discuss this with us, please reach out at a time that works best for you. Thank you.
Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.
Great customer service.
Diego was an amazing sales person not pushy at all. Super helpful!
Diego was an amazing sales person not pushy at all. Super helpful!
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by Mari
Other Employees Tagged:
Diego Cruz
Jun 14, 2023 -
Norm Reeves Honda Superstore Cerritos responded
Mari, thanks so much for sharing this great feedback for Diego and Mazen! We're so glad to know you received 5-star service and we hope to see you again!
Mazen provides great customer service and will make sure
you are satisfied every step of the way. I recommend asking for Mazen Magic.
you are satisfied every step of the way. I recommend asking for Mazen Magic.
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by GK
May 25, 2023 -
Norm Reeves Honda Superstore Cerritos responded
Thank you for sharing this awesome 5-star rating and review for Mazen! We're so glad you had a positive experience buying your new Honda. Please let us know if you need anything else!
Great place to purchase or lease vehicles and they offer
great warranty packages for said vehicles, Diego is such a great help he has helped me and my family upgrade our vehicles many times and always helpi
great warranty packages for said vehicles, Diego is such a great help he has helped me and my family upgrade our vehicles many times and always helping answer any and all questions. He is also the most friendly person ever.
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by ProfNLM
Other Employees Tagged:
Diego Cruz
May 02, 2023 -
Norm Reeves Honda Superstore Cerritos responded
Thanks so much for this kind feedback for Diego and Mazen! We're so happy to have helped you and your family get into the right cars over the years and we look forward to working with you again in the future!
Large dealership with the best stock of vehicles.
We had a great experience from choosing, to buying and financing our new vehicle.
We had a great experience from choosing, to buying and financing our new vehicle.
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by peek.zoo2
Apr 11, 2023 -
Norm Reeves Honda Superstore Cerritos responded
Thanks so much for sharing your experience working with our team. We're thrilled to hear that you had a positive experience from start to finish and we hope to work with you again in the future!