Medric Mills

If I could rate this review as 0 stars I would! Here we go! I usually don’t write reviews, but I feel compelled to share my experience to help others. I recently purchased a 2021 Mercedes B Here we go! I usually don’t write reviews, but I feel compelled to share my experience to help others. I recently purchased a 2021 Mercedes Benz CLA 250 from Ourisman Chevrolet of Bowie MD on July 26, 2025, and unfortunately, it has not been a positive experience. Only after driving the car off the lot, I began noticing issues with the brakes. After having it inspected, I was informed that both the brakes and rotors need to be replaced, which is extremely disappointing for a vehicle that was just sold to me. These are not minor issues—they're critical for safety and should have been addressed before the sale. I expected that the dealership would ensure basic mechanical components were in good condition or at least disclose any known issues. Instead, I feel misled and let down by the lack of transparency and quality control. I reached out to the dealership to express my concerns, but I was told there was nothing they could do,” or I can pay $2,400 to replace the brakes and rotors!!!!! I made multiple attempts to have the dealership rectify the issue and was treated like trash! All of my concerns were discarded and one of the managers had the audacity to have a smirk on his!!!!!!’ Let me also remind anyone who is going to read my review that I reported the issue to the dealership the very next day (July 27th, 2925) after driving off the lot! I took the car to their service center twice and was told it was theirs tires only to be told the second time that there is a “slight pulsation in the rotors!!!’ Did I mention all of this occurred less than a week of purchasing the car!!!! I hope this review encourages the dealership to take more responsibility for the condition of the vehicles they sell. I also recommend that potential buyers to purchase your vehicle from a dealership that is certified in the car you want to buy!!! More

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The worst dealership I’ve come across in my life. A few of them Service Advisors need to be replaced with people who genuinely care about the customer and their auto needs. Customer Service Training A few of them Service Advisors need to be replaced with people who genuinely care about the customer and their auto needs. Customer Service Training is definitely needed. I have never met a I don’t give a F$&@! in such a pleasant tone yet nasty way in my life. It was insulting and infuriating. I will never step foot in that place again. They don’t care about you at all. Trust when I say this. Mechanics SEEM to be genuine in passing but they in the shop. SMH. Most Horrible experience in my 54 years . Please stay clear of this place if you want to maintain your emotions and your blood pressure. If not you will experience what I’m telling you and they stick together so don’t get emotional. Vengeance is mine says the Lord More

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DO NOT DO BUSINESS WITH THIS DEALERSHIP I purchased my car from the Ourisman Chevrolet in Bowie a month ago, a red 2020 Toyota Camry. In that short time the brake bolts on my rear passenger side of my my car from the Ourisman Chevrolet in Bowie a month ago, a red 2020 Toyota Camry. In that short time the brake bolts on my rear passenger side of my car loosened, slipped to the front, and popped my tire. First i called roadside assistance to at least switch to my spare but the wheel lock was never put in my car. This is already gross negligence and a huge safety hazard. Because of this i had to get a tow to my dealership instead and i spent $350 to tow it to them as they said they would handle it. As soon as my car arrived however the service managers said they would not fix it, and the one i met with when i went to the dealership implied either i did something to the brake or pissed someone off. He also suggested i should file an insurance claim but I didn’t feel comfortable doing that as I am not at fault. My usage of the vehicle would not have caused my brake to slide up on my tire. Also, as a result of their negligence I could’ve lost my life and others could’ve been affected as well. I’ve never had brake bolts come loose and they couldn’t have if they weren’t already. I haven’t been in any accidents or sped over any speed bumps, nothing that would have made my brake slide around my tire. Again i stress that the wheel lock was missing from the car and that in itself is a huge safety hazard which everyone I spoke to brushed off, so they do not seem to care about customer safety. I also spoke to the sales manager, Brian reiterating my concerns. He said he would get back to me during the day Friday and he has still not contacted me. This lack of communication shows they do not have true concern for safety issues. I do not see how they can make me responsible for a mechanical failure within a month of me purchasing this car. I could’ve died since i had no knowledge the bolts could’ve even been loose until the week leading up to my flat tire. I do not believe the car was thoroughly checked before i left as they were in a rush to get me out of there to begin with. Again I never touched my brake or that wheel so how the bolts came loose is a mystery to me and with the way the service manager and sales manager responded to me trying to shift blame, I do not trust this dealership. I work at dealership myself and talked extensively with my managers, they agreed that this seemed pretty sketchy as a response especially when Ourisman is in the wrong. Not only was i endangered but i could’ve been stranded and i ended up spending more on tows because my wheel lock was never given to me. I will be sending a complaint into the Better Business Bureau as i wouldn’t want this to happen to any other customer. Freshly purchasing a car and having something of this magnitude occur is already troubling in itself but it’s clear they do not want to fix the issue. More

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Took our car in for service- issue was not resolved. Called back to schedule another service- big mistake. Apparently customers are an inconvenience for them. The rude lady that answers the phone just k Called back to schedule another service- big mistake. Apparently customers are an inconvenience for them. The rude lady that answers the phone just kept putting us on hold. We never got the appointment made- find another service center. This one is incompetent and rude More

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Medric Mills was very helpful , Personable & proficient & friendly. He took the time to listen to my concerns & tried to remedy the problem. Excellent at his job. friendly. He took the time to listen to my concerns & tried to remedy the problem. Excellent at his job. More

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I love coming in to get my car serviced Medric Mills is very professional and courteous and addressed all my concerns. Medric is very polite and listens to my concerns and then he explains and go over my s very professional and courteous and addressed all my concerns. Medric is very polite and listens to my concerns and then he explains and go over my service and the prices and always have a smile on his face... I’m glad I changed dealership to get my car service he has made it a pleasure to come and get my vehicle service... Thank you Medric.. More

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Botched oil change Took the 2018 Sonic in for an oil change didn't get home before it started smoking from 301 & 50 to 410 stopped at the light smoke everywhere.Looked Took the 2018 Sonic in for an oil change didn't get home before it started smoking from 301 & 50 to 410 stopped at the light smoke everywhere.Looked under the hood oil everywhere!! Called them they took my # and didn't call back!! They suck never again YOU take my money and leave me hanging!! I had it towed now I guess they need to talk to LAWYERS!! More

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Rushed service I recently brought my truck in for service and informed Mr. Mills that my caliper was locking up. Nevertheless, they only opted to replace my front b I recently brought my truck in for service and informed Mr. Mills that my caliper was locking up. Nevertheless, they only opted to replace my front brake drums and pads. They never even road tested my truck to fully verify the repair. Now my truck is locking its caliper worse than before. More

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Standard Striping Inc. Will not go any place else. :) Medrick Mills is wonderful to work with. Very helpful. answered all of my questions. Very caring, all around nice perso Will not go any place else. :) Medrick Mills is wonderful to work with. Very helpful. answered all of my questions. Very caring, all around nice person. When out of his way to help. More

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Wonderful people, careing and extremely helpful. Wife and I traveling to wedding at USNA in Annapolis. All of a sudden we experianced transmission problems. Tow truck carried us to dealership where w Wife and I traveling to wedding at USNA in Annapolis. All of a sudden we experianced transmission problems. Tow truck carried us to dealership where we were treated beyond expectations. Part was overnighted and Tahoe was fixed. We were given a car to drive and made the dinner and wedding. Next day we picked up our car.Mr Merick Mills is an extrodinary represinatine for this Dealership. Thanks to all who a part in this . More

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