Meena Daoud | Page 2

I purchased my Volvo about 2 weeks ago. The sales process seemed normal and the saleswoman Verletta was very nice. The second time driving the Volvo, the check engine light came on. I called them to let them seemed normal and the saleswoman Verletta was very nice. The second time driving the Volvo, the check engine light came on. I called them to let them know that I wanted it checked and they suggested that I bring it in. I would expect that it would be a high priority as I am brand new client. This was not the case. They told me they were busy and wouldn't be able to see me for a week. I felt this was unacceptable as I just bought the car a couple of days previous. So I called my saleswoman for help and she said, "She had a meeting and would call me right back." She never called back. Every time after that I tried to call her she wasn't there. I called again the following day and asked for a manager. They transfered me again to reception at service and she ultimately put me on the phone with Anthony, the service manager. He vowed to have the car picked up on the day of service and would arrange to have it checked out and drop of a loaner car. I said that was fine but they need to come early as I need to get to work. They never showed up the morning of the service. I missed my window to get work waiting for them. I called frustrated and they scrambled to get someone to come pickup my car to check it out. They had absolutely forgotten about the appointment. They came and got it later that day but no loaner car, of course. The car was returned with the issue resolved a couple of days later. During this debacle, I tried multiple times to reach my salesperson and/or a manager and i was usually transferred directly to the service receptionist. I felt that I deserved someone go out of their way to make sure I was happy with my purchase. That never happened. Verletta replied to my first text but stopped after the service department missed their appointment to pick the car up. This easily the worst I've ever felt about a large purchase. I believe the correct response would have been on the first call to say, "I'm so sorry this happened and we're going to fix this right away for you." Then swiftly followed up. Obviously it didn't work out that way at all. During the paperwork, the man I was working with noticed that I overpaid for the car by several hundred dollars. I have no idea how but said they could use the money toward tinting the windows or some other options. I was excited at the time but now I'm nervous going back what frustrations await. More

by Sean Verified Customer Verified Customer

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Great service, keep it up , good job, in a timely manner, all issues addressed in the yearly service. I was very impressed. I suggest that you keep up this good service. all issues addressed in the yearly service. I was very impressed. I suggest that you keep up this good service. More

by Rshar786 Verified Customer Verified Customer

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Loura Saleh is an excellent sales person. She is personable, dependable and honest. After shopping around at other dealerships, I was lucky to find Loura. She goes above and beyond. Thank you Lou personable, dependable and honest. After shopping around at other dealerships, I was lucky to find Loura. She goes above and beyond. Thank you Loura. More

by patrick Verified Customer Verified Customer

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Came in for service. Left with a new car.. Everyone was professional, helpful and personable. 2nd lease transaction with Christine, 3rd purchase with the dealer. professional, helpful and personable. 2nd lease transaction with Christine, 3rd purchase with the dealer. More

by FEEBEE225 Verified Customer Verified Customer

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Great Team to deal with! Na'eem is the best, always provide the best service! Happy with my recent visit, and got my car wash too, Thank you provide the best service! Happy with my recent visit, and got my car wash too, Thank you More

by tinetine625 Verified Customer Verified Customer

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Rusnak Volvo takes care of you! This is my fourth Volvo with Rusnak Pasadena. I had the pleasure to deal With both Loura Saleh and Meena Daoud at Rusnak. Both were very helpful and c This is my fourth Volvo with Rusnak Pasadena. I had the pleasure to deal With both Loura Saleh and Meena Daoud at Rusnak. Both were very helpful and customer oriented. More

by AMONTERO0 Verified Customer Verified Customer

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Wonderful experience Sally has put together an amazing team! My wife and I are thrilled with our new Volvo! Rafik and Meena were both wonderful to work with. Sally has put together an amazing team! My wife and I are thrilled with our new Volvo! Rafik and Meena were both wonderful to work with. More

by kevin Verified Customer Verified Customer

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lemons to lemonade Our appointment didn't start out well, as the person we had scheduled with didn't honor our appointment. After driving over half an hour for the appo Our appointment didn't start out well, as the person we had scheduled with didn't honor our appointment. After driving over half an hour for the appointment, I was unhappy. However, we decided to stay and work with Jimmy. This turned out to be for the best. Jimmy was polite and not pushy. He let us lead the pace of the appointment. Meena, the sales manager, got us a better finance rate than our credit union, saving us money. That was great. Ronnie the finance guy was quick and efficient. We were out the door in no time flat. Both my husband and I commented on how quickly and easily things went. We probably would have been out even more quickly, if we didn't have to wait for the final paperwork. All in all Jimmy, Meena, and Ronnie turn a lemon situation into lemonade. Can't wait to pick up my car on Friday. More

by JW Verified Customer Verified Customer

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I was mistakenly charged for my loaner. I text Na'eem, he got back to me right away. I explained the problem, he said "let me look into this with my manager." He called me back in less then an hour... issue got back to me right away. I explained the problem, he said "let me look into this with my manager." He called me back in less then an hour... issue got resolved. More

by YEHOUDAMASJEDI Verified Customer Verified Customer

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Great Team at Rusnak Volvo! We purchased our car at Rusnak Volvo in Pasadena and loved our sales team, so it's a delight to find that the service department is just as good. Anth We purchased our car at Rusnak Volvo in Pasadena and loved our sales team, so it's a delight to find that the service department is just as good. Anthony was wonderful and took care of the issue which was a minor recall repair. The car was returned promptly and had been washed so it was sparkling clean. We love our Volvo, and love this dealership and service center. More

by MULLINDO Verified Customer Verified Customer

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