Meghan Clippard

Suntrup Nissan responded

We are disappointed to hear that you feel this way, as it does not reflect the experience we strive to provide. We also believe it is important to provide some additional context. When you returned to the dealership, our team was prepared to assist you with your questions and help you begin the process of canceling your warranty. Jill had an unexpected emergency so we referred you to another finance manager next door so you did not have to wait for Jill to return. Unfortunately, the interaction quickly became confrontational. Despite multiple attempts by our staff to de-escalate the situation and continue assisting you, the behavior toward our employees became increasingly aggressive. Because of the circumstances, law enforcement was contacted, and you and your guest were escorted from the premises to ensure the safety of everyone involved. Our team is committed to treating every customer with professionalism and respect, even during difficult conversations, and we expect the same courtesy in return. If you still have questions regarding your warranty cancellation or need copies of any applicable documentation, we remain happy to assist through the appropriate channels.

Suntrup Nissan responded

Thank you so much for your kind words and for choosing Suntrup Nissan again! We truly appreciate your continued trust in our team. It's wonderful to hear that our knowledgeable, patient customer service keeps you coming back. We look forward to helping you again whenever you need us. Enjoy your new vehicle!

Suntrup Nissan responded

Thank you for your great review! We're glad to hear our team provided a friendly, informative, and focused experience throughout your visit. We truly appreciate your recommendation and your trust in Suntrup Nissan!

Suntrup Nissan responded

Thank you for your kind words! We're so glad Meghan and Todd made the process easy and pressure-free while helping you find the right vehicle for your family. We truly appreciate your trust and thank you for choosing Suntrup!

Suntrup Nissan responded

Thanks for taking the time to share your experience! We're so glad Megan could walk you through your new vehicle's features and make everything easy to understand. It's great to hear that the entire team provided professional, efficient service and made your trade-in process smooth from start to finish. We appreciate your business and hope you enjoy your new Nissan!

Suntrup Nissan responded

Thank you for being a repeat customer and for trusting us with your last three vehicles! We truly appreciate your loyalty and are glad to have had the opportunity to help you over the years. We look forward to continuing to serve you and earning your business each time.

Suntrup Nissan responded

Thank you for your kind words! We're so glad to hear the process was quick and easy and that you had such a positive experience. It's wonderful to know our finance team helped make everything go smoothly. We appreciate your business and hope you enjoy your new vehicle!

Suntrup Nissan responded

Thank you so much for your kind words! We're so glad to hear Meghan was able to quickly find exactly what you were looking for and make the entire process smooth and informative. We'll be sure to pass along your compliments to her. We truly appreciate your feedback and hope you enjoy your new vehicle!

Suntrup Nissan responded

Thank you for your continued loyalty! We truly appreciate you choosing us for your third vehicle. It means a lot to know you’ve been satisfied enough to keep coming back. We look forward to working with you again in the future!