Mejra Berisa

My family’s experience at this dealership has been one of the most stressful, disorganized, and unprofessional car-buying processes I’ve ever encountered. What should have been a straightforward purchase tur the most stressful, disorganized, and unprofessional car-buying processes I’ve ever encountered. What should have been a straightforward purchase turned into months of unnecessary frustration—with serious consequences that we are still dealing with. 1. Major Paperwork Errors Leading to Multiple Credit Denials The problems began immediately due to errors made by Mejra Berisa. A significant mistake in the paperwork caused multiple credit check denials. After waiting over an hour, we learned that my address had been entered incorrectly, triggering flags on the credit applications. This resulted in several denial letters and alerts about changes to my credit score. These unnecessary hard inquiries lowered my score and directly impacted my daughter’s loan terms, resulting in a higher interest rate. 2. Incorrect Loan Documents and Delays When the loan was finally approved, Mejra Berisa presented the paperwork—only to discover that the documents had been filled out incorrectly. We had to redo everything from scratch. This pushed our appointment well past closing hours and added even more frustration to an already difficult process. 3. Serious Registration and License Plate Mistake The failure to transfer the plates and registration from my daughter’s trade-in was also the responsibility of Mejra Berisa. My daughter was never given the option to transfer the plates. Months later, she was pulled over by police and informed that the plates on her vehicle still showed her previous car because they had not been transferred correctly. This is a completely avoidable—and potentially dangerous—error that should never occur at a dealership, especially one representing a luxury brand. 4. Loan Mismanagement and Mishandled Personal Information A month after the sale, my daughter still hadn't received any loan information. When I reviewed her paperwork, I discovered additional issues with her name and address. Mejra Berisa’s response was unhelpful—she simply resent sensitive documents through an unsecured email, raising major privacy concerns. After contacting the bank myself, I learned that the loan had been set up incorrectly, listing me as the primary borrower and my daughter as the co-signer, the complete opposite of what we had agreed to. This mistake occurred because once again, Mejra Berisa had entered my address incorrectly and failed to include my unit number. Despite proof and clear explanations, Mejra Berisa dismissed my concerns and did not take appropriate steps to fix the issue. 5. Complete Lack of Follow-Up From Finance and Management I asked Mejra Berisa to follow up with the bank and provide an update the next morning. She never did. After her unresponsiveness, I reached out directly to management, including the general manager, Jonathan Young, hoping someone in leadership would step in and help resolve the situation. I never received a single response. The complete lack of communication and accountability from both Mejra Berisa and management has been incredibly disappointing. Bottom Line: This entire process has been time-consuming, stressful, and riddled with avoidable errors. From incorrect paperwork to credit damage, mishandled personal information, mismanaged loan documents, and even failure to properly transfer plates resulting in a police stop—nothing about this experience reflects the level of service one should expect from a luxury dealership. I strongly urge potential buyers to proceed with caution. Until this dealership addresses the systemic issues within their finance and management teams, I cannot recommend them. More

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Working with Azoz was a true pleasure. I felt that he really listened to what I was looking for & took care of me. I felt that he really listened to what I was looking for & took care of me. More

by mp0 Verified Customer Verified Customer

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Nobody ever answered the phone to helped out to complete my purchase and didn’t helped to complete the paperwork. In short words the personnel didn’t helped me out and the dealership it’s been decadent. my purchase and didn’t helped to complete the paperwork. In short words the personnel didn’t helped me out and the dealership it’s been decadent. More

by Mayra Verified Customer Verified Customer

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Made buying a new car a pleasurable experience. Super helpful and good knowledge about the cars! Taylor and Mejra are the BEST!! Super helpful and good knowledge about the cars! Taylor and Mejra are the BEST!! More

by Dwight Verified Customer Verified Customer

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I had a wonderful experience! Taylor was great and got me in and out of the dealership in no time, while still being thorough and making sure I was happy with my new vehicle. Taylor was great and got me in and out of the dealership in no time, while still being thorough and making sure I was happy with my new vehicle. More

by KACEYNBELLAMY Verified Customer Verified Customer

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Excessive pressure to accept add-ons to inflate the final sale price so that minor adjustments can be made and presented as favors to the customer. But this was not the work of the sales person; rather it s sale price so that minor adjustments can be made and presented as favors to the customer. But this was not the work of the sales person; rather it seems to be baked into the finance/sale contract process. More

by A65ROGER Verified Customer Verified Customer

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Mercedes Benz Beaverton dealer is the best place for us to buy our favorite car. They provided us the best service: friendly, helpful, and fast. Especially, Ronald Tekpho, salesman who was really patient w to buy our favorite car. They provided us the best service: friendly, helpful, and fast. Especially, Ronald Tekpho, salesman who was really patient with us on finding the perfect car. He was super nice, friendly and professional. We definitely give him five stars. More

by TIFFANYNGUYEN8888 Verified Customer Verified Customer

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The smoothest transaction ever! !. I really enjoyed working with the associates.. I will not hesitate to to return !. I really enjoyed working with the associates.. I will not hesitate to to return More

by GHALL11010 Verified Customer Verified Customer

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As a first time car buyer, this was a great experience. Mehdi was great. Like just about any car salesman out there, he did try to upsell the extended warranty and some other fluff on my first quote, but i Mehdi was great. Like just about any car salesman out there, he did try to upsell the extended warranty and some other fluff on my first quote, but it took one time of telling him I’m not interested for him to give me an updated quote for what I wanted. I appreciated that he was not too overbearing or insistent on these things, and was willing to listen to what I wanted. The car was more than fairly priced, which I appreciated. The finance director, Mejra, was amazing as well. She lowered my interest rate for me and was so informative — something I really needed as a young first-time buyer. She wanted me to have the best car buying experience possible. With test driving, talking numbers, and all the paperwork, I was in and out in about 2.5 hours. Not bad compared to some other experiences I’ve heard of. I’m overall very happy with my experience here, and absolutely in love with my new 2023 Hyundai Elantra Limited. More

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Everyone was wonderful I look forward to working with your service team at mb Beaverton your service team at mb Beaverton More

by TDULLEY Verified Customer Verified Customer

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