Melissa Coutu | Page 7

Great customer service, although when I booked an appt over the phone for the yearly tune up and inspection sticker for my 2019 Mitsubishi Outlander I was not told this dealership was in RI. So after spe over the phone for the yearly tune up and inspection sticker for my 2019 Mitsubishi Outlander I was not told this dealership was in RI. So after spending over $200 at their dealership I still had to go on my own and get a sticker at another service station. More

by GLITTGODDESS987 Verified Customer Verified Customer

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Great overall experience, I had a mechanical issue and it was repaired right away. Only negative I have is that I still don't have my registration and sticker. was repaired right away. Only negative I have is that I still don't have my registration and sticker. More

by Lisariley0860 Verified Customer Verified Customer

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Great sales staff quick easy purchasing amazing finance team.. easiest straight forward purchase I would highly recommend this dealership as they keep thier word amazing team.. easiest straight forward purchase I would highly recommend this dealership as they keep thier word amazing More

by Mtkwasny93 Verified Customer Verified Customer

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I found exactly what I was looking for and they made it easy. Fast service and very helpful. Tony was extremely knowledgeable and took care of everything for me, making it an excellent experience! They gav easy. Fast service and very helpful. Tony was extremely knowledgeable and took care of everything for me, making it an excellent experience! They gave me a great deal and I couldn’t be happier! Thanks Tony! More

by Lindsey Verified Customer Verified Customer

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We had a great experience buying a used Subaru here. More importantly, Bill and Paul in service were exceptional. When my new teen driver blew the clutch learning how to drive, not only did they get u More importantly, Bill and Paul in service were exceptional. When my new teen driver blew the clutch learning how to drive, not only did they get us right in to fix it, they even had a tech with the same car take my teen for a driving lesson! Above and beyond! More

by Amf7622 Verified Customer Verified Customer

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Very friendly staff specially the new member vivian very nicely explain everything to me i recommend this dealership 100% keep it up the good work nicely explain everything to me i recommend this dealership 100% keep it up the good work More

by ALII-7611 Verified Customer Verified Customer

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My experience at this dealership was below average. My sales associate, Viviana was great and if someone was going to buy a vehicle from there I would recommend seeing her. I bought a used van based on sales associate, Viviana was great and if someone was going to buy a vehicle from there I would recommend seeing her. I bought a used van based on a vehicle that I found online. I had an extremely difficult time getting the advertised price. The advertisement stated a “$5,000 savings”, but apparently $2,000 of the “$5,000 savings” was the customers money. The advertisement should of said “3,000” savings. The vehicle was not fully clean when I picked up and and soda dripping down the side of the inside. The vehicle had just over a half tank of gas. Aaron from the internet was rude and wrote me a nasty email arguing over price when I was just asking a question about the advertisement. He was the reason I almost didn’t buy from dealership. His demeanor walking around the dealership was horrible as well. I even vented about him to the finance manager. When I came back to dealership to sign paperwork for the vehicle the used car manager who was in the show room just walked away and never came back to say thanks for buying or anything to acknowledge I was there. Financing started off rough. The finance manager thought certain information was given to me about payments that had never been mentioned to me. He was irritated and said he had 3 people waiting and wasn’t happy I was asking questions. I mentioned I would just finance through my bank and he was irritated and said the dealership wouldn’t allow that after I had already beaten them up on price. After I explained to him what had happened, talked to him about my experience with Aaron, explained to him no monthly payments were mentioned and that I had no idea about the “Courtesy membership”, he completely changed his attitude and talked to me much better. I enjoyed the second half of our interaction. Had I not gotten the advertised price I would not have bought from this dealership. Maybe they treat those looking at new cars better. I had bought another vehicle the same week from a different dealership and had a completely different experience. More

by Dan Verified Customer Verified Customer

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Professional and courteous made sure I didn’t leave there without a car even though I thought I wasn’t gonna get approved, will highly recommend them to any and everyone without a car even though I thought I wasn’t gonna get approved, will highly recommend them to any and everyone More

by channy67 Verified Customer Verified Customer

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My sales associate was very knowlegable and very helpful and pleasant Gina was also very courteous and friendly she went out of her way to make sure we where very happy and satisfied and pleasant Gina was also very courteous and friendly she went out of her way to make sure we where very happy and satisfied More

by Muzikfan6989 Verified Customer Verified Customer

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Courtesy Mitsubishi was extremely accommodating to me in such a strange time with my car search. I knew exactly what I wanted in a car and it just so happened to be on their lot. I was texting back and fort such a strange time with my car search. I knew exactly what I wanted in a car and it just so happened to be on their lot. I was texting back and forth with Melissa who was extremely helpful in helping me set up an appointment to test drive the vehicle. Upon arrival we spoke with Tony who is a really straightforward guy, you’re not gonna get any BS with him. We were able to make a deal with a trade in and I’m happily driving the car every day! I look forward to continuing to go back there for my services in the future. More

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