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Melissa Horan
Refer Me
231 Reviews
Hi! My name is Melissa. I am from Northern NJ. I started sales in the fall of 2017. I enjoy the countryside of Orange County NY. My family loves to apple pick in the various orchards in Orange County. I love to hike and visit historical places in the area. You'd be amazed of all the history that Orange County has to offer! I'm a dog lover! I have two labs, Bailey and Guinness. They join us on our hikes. Guinness loves to find any puddle and lay in it... I also love to cook when I have time. My five year old niece loves to cook with me. I am kid friendly! Lol I used to be a nanny for 14 years. Watching kids grow and become their own person was very rewarding to me. I always have toys in my desk to help entertain them so it makes your car buying experience less of a hassle.
Read moreDealership Experience
6 yrs, 9 mos
Industry Experience
6 yrs, 9 mos
Specialties & Trainings
Program Consultant
Lexus Delivery Specialist
Lexus Technology Specialist
Consulting/Tech Specialist
231 Reviews
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231 Reviews of Melissa Horan
February 14, 2023
Service department is very informative. I was kept update with the service to my RX 350 via in person & cellphone video. I was kept update with the service to my RX 350 via in person & cellphone video. More
by CJJARON
Verified CustomerOther Employees Tagged: Aracelis Mendez, Govaia Larcher
Helpful 
February 05, 2023
The dealership was clean and inviting. The people were warm and helpful. My salesman was great. The people were warm and helpful. My salesman was great. More
by rn7gvzx99m
Other Employees Tagged: John Roscino, Govaia Larcher, Terrel Moore, Stephen Jean, Adrian Galeas, Marcial Mendoza, Tyler Figueroa, Daniel Becerra
January 25, 2023
I really like the service department at this Lexus. Chris is very helpful, accommodating, and professional. Chris is very helpful, accommodating, and professional. More
by luv_paps
Other Employees Tagged: Chris Nenning
January 17, 2023
My experience with Lexus of Orange County was excellent. Everyone was very friendly- informative and not pushy. Melissa was just as excited as I was that I was purchasing my first new car in 35 years. She s Everyone was very friendly- informative and not pushy. Melissa was just as excited as I was that I was purchasing my first new car in 35 years. She spent all the time we needed to go over the features of the car. She kept me posted on when it might be ready. Follow up was also appreciated. More
by Joanne Renneman
Other Employees Tagged: Stephen Berkowitz, Govaia Larcher
January 05, 2023
Exceptional, Michael was very knowledgeable about the wait period so he gave me a loaner vehicle wait period so he gave me a loaner vehicle More
by silviolino
Other Employees Tagged: Chris Nenning
January 04, 2023
Very accommodating explains the service procedures during the appointment time. The service advisor is very helpful in answering any questions I may have. the appointment time. The service advisor is very helpful in answering any questions I may have. More
by Lexus2020
Other Employees Tagged: Aracelis Mendez, Chris Nenning, Govaia Larcher
December 29, 2022
All went well. Good experience. Easy to deal with. Would do business again. Thank you. Good experience. Easy to deal with. Would do business again. Thank you. More
by Alex D
Other Employees Tagged: Stephen Berkowitz
December 20, 2022
Efficient sales development and very knowledgeable technical demonstration professional (Hassan). Helpful staff.of orange Lexus. Thank you. technical demonstration professional (Hassan). Helpful staff.of orange Lexus. Thank you. More
by Saleh Sarwar
Other Employees Tagged: Stephen Jean
December 02, 2022
Connected initially from the internet. Good customer service. Did two video chats with Melissa (two different cars) over the past month. Coordinated visiting the dealership - I live 3 ho Good customer service. Did two video chats with Melissa (two different cars) over the past month. Coordinated visiting the dealership - I live 3 hours away. Melissa was attentive to our car needs. My husband and I had a lengthy discussion with the GM regarding my trade value. Their website has a link to complete a form of what’s your trade value. This was very deceptive. Was not offered anything closed to what their website offered. Extremely disappointed Even though the GM took the time to share specific data on trade values, I felt I was lured by their deceitful website value. Seller beware. The waiting room offered a nice coffee machine with TV. A little disappointed for a Lexus dealership that you had to purchase snacks from a vending machine. Other dealerships we visited offered drinks and snacks. We were at the dealership for 5 hours - with a 2 hour delay obtaining the insurance ID cards and binder. Melissa reviewed the car interior features with us prior to our departure. One recommendation would be to have a place inside the building to have the cars “delivered” to clients first for lighting and second for climate control. Also recommend if trading your car to be prepared for a low offer. Overall it was a fairly good experience. More
by bettyhaverlock
