Melissa James-Hancher
Melissa James-Hancher at Washington Ford Inc.

Melissa James-Hancher

Sales associate

Washington Ford Inc.

507 Washington Rd.
Washington, PA 15301

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4.9
12 Reviews
4.9

12 Reviews

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12 Reviews of Melissa James-Hancher

September 15, 2025

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Employee Rating

Dealer experience was good but very disappointed by the price received. I know, it's my fault for not doing my research but when my used car is priced over 10,000 more than trade in there had to be more m More

by henrty01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 15, 2025

Washington Ford Inc. responded

Henry, Thank you for your business and your review. The difference you are referencing isn't simply that cut and dry. On the surface it may appear that way but there are numerous factors that go into getting a vehicle ready for the retail lot and the cost associated with every little aspect that needs done to these vehicles is extensive. I'm approaching my fifteenth year here and this is the first time I'm experiencing a review with this subject. I assure you that your trade is no where near the profitability you laid out. If this were a reoccurring theme then you'd see similar reviews such as yours expressing the same sediment. We appreciate your business and don't want you to feel at fault in anyway. If you'd like to discuss this any further please feel free to reach out to me, thanks JS. Jeff Schaerer General Manager Washington Ford (724) 223-5100 ext 249

September 12, 2025

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You're very kind, you can consider it. You're very good at going over the paperwork with me and I would you're here again if I need another car More

by sdhuggins21
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: CJ Gaudio, Ryan Smith

August 26, 2025

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Employee Rating

Melissa was wonderful, very efficient and was a pleasure to work with. She is a valuable asset to your dealership. More

by glgord
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Recommend Dealer
Yes

July 20, 2025

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Employee Rating

Made the experience easy and worked with me when it came to the numbers. Also even helped with after the sale with an issue on my Certified Pre-Owned Explorer. More

by levijpelikan
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

July 19, 2025

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This is my 5th vehicle purchase. By far the best and easiest! Thank you to everyone for being fantastic! More

by wlee1997
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Schaerer, Tracy Goodwin

July 19, 2025

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Employee Rating

Had what I wanted. Good price Great saleswoman made buying a car so much easier More

by alicegeorge1127
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brennan May

July 18, 2025

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Employee Rating

Melissa was very professional, friendly and answered my questions about the Bronco. A true asset More

by jbennett8254
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Recommend Dealer
Yes

June 28, 2025

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Everything went great. Melissa was very friendly and helpful getting me the truck I wanted. Excellent car buying experience and a friendly staff. More

by cpmustango6
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Darren Burns

April 21, 2025

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Employee Rating

In the 30 plus years that I’ve owned a vehicle, this is only the sixth time that I’ve purchased. To say I’m not a fan of the process is an understatement. I have to admit that this time was a pleasant exp More

by thefloyd1000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 09, 2025

Dealership Rating
Employee Rating

My experience was very good. Fot a very fair price on my trade, and staff was very helpful! More

by 22344mag
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
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