Melissa James-Hancher
Melissa James-Hancher at Washington Ford Inc.

Melissa James-Hancher

Sales associate

Washington Ford Inc.

507 Washington Rd.
Washington, PA 15301

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4.9
17 Reviews
4.9

17 Reviews

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17 Reviews of Melissa James-Hancher

November 25, 2025

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Employee Rating

Had a wonderful transactional experience purchasing a 2025 F-150. Melissa's friendliness is only exceeded by her product knowledge. The entire experience was seamless and we were able to take advantage o More

by jbummr50
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tracy Goodwin

November 23, 2025

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she was really easy to work with, the experience was easy nothing to complain about More

by blythedale
Sales Price Transparency
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Recommend Dealer
Yes

October 29, 2025

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A pleasure to deal with. Knowledgable staff that knew about the used trucks they were selling. More

by v11guz1064
Recommend Dealer
Yes

Other Employees Tagged: Darren Burns

October 18, 2025

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Employee Rating

Melissa treated me like a friend from the start, was not pushy in any way but did everything she could to get a deal done on a used truck. She even worked with the finance team to get me a better rate than More

by tabauer73
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Tracy Goodwin

September 30, 2025

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Employee Rating

Melissa was a pro at what she does. Pleasure working with her from beginning to the end. More

by bruce_ken
Sales Price Transparency
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Recommend Dealer
Yes

September 15, 2025

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Dealer experience was good but very disappointed by the price received. I know, it's my fault for not doing my research but when my used car is priced over 10,000 more than trade in there had to be more m More

by henrty01
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No
Sep 15, 2025

Washington Ford Inc. responded

Henry, Thank you for your business and your review. The difference you are referencing isn't simply that cut and dry. On the surface it may appear that way but there are numerous factors that go into getting a vehicle ready for the retail lot and the cost associated with every little aspect that needs done to these vehicles is extensive. I'm approaching my fifteenth year here and this is the first time I'm experiencing a review with this subject. I assure you that your trade is no where near the profitability you laid out. If this were a reoccurring theme then you'd see similar reviews such as yours expressing the same sediment. We appreciate your business and don't want you to feel at fault in anyway. If you'd like to discuss this any further please feel free to reach out to me, thanks JS. Jeff Schaerer General Manager Washington Ford (724) 223-5100 ext 249

September 12, 2025

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You're very kind, you can consider it. You're very good at going over the paperwork with me and I would you're here again if I need another car More

by sdhuggins21
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: CJ Gaudio, Ryan Smith

August 26, 2025

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Employee Rating

Melissa was wonderful, very efficient and was a pleasure to work with. She is a valuable asset to your dealership. More

by glgord
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

July 20, 2025

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Employee Rating

Made the experience easy and worked with me when it came to the numbers. Also even helped with after the sale with an issue on my Certified Pre-Owned Explorer. More

by levijpelikan
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

July 19, 2025

Dealership Rating
Employee Rating

Had what I wanted. Good price Great saleswoman made buying a car so much easier More

by alicegeorge1127
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brennan May

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