Melissa Louissaint | Page 11

We’ve worked with Melissa for the last 4 years and she’s been great! She always remembers the details of what’s going on in our lives and what cars would meet those needs while staying within our budget. Sh been great! She always remembers the details of what’s going on in our lives and what cars would meet those needs while staying within our budget. She’s never pushy and always willing to help! More

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We had a little miss communication. But Melissa and The We had a little miss communication. But Melissa and The management came through and found the car I Wanted at a great price. I am very happy with We had a little miss communication. But Melissa and The management came through and found the car I Wanted at a great price. I am very happy with Melissa’s efforts. More

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Everything was good. From the time it took to finish everything to every staff person that I encountered, it was all very nice. The whole thing was awesome. everything to every staff person that I encountered, it was all very nice. The whole thing was awesome. More

by ZURAKA1 Verified Customer Verified Customer

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Great experience buying our used 2018 RAV4 from Melissa! Quick, easy and painless buying! Thank you to Melissa for making this purchase easy and out the door in less then 2 hours! Very happy with the car! Quick, easy and painless buying! Thank you to Melissa for making this purchase easy and out the door in less then 2 hours! Very happy with the car! More

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Very good service department! Very professional and everything is done on time and the people are very helpful. I Highly recommend their service and sales department. everything is done on time and the people are very helpful. I Highly recommend their service and sales department. More

by chrisb110 Verified Customer Verified Customer

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On 03/20/21, I bought a 2016 Buick Encore VIN: KL4CJGSB8GB748750 from Toyota of Hackensack.  On 03/22/21, I brought the car to a Buick service department in Queens for a Multi-Point Check / DT Eng KL4CJGSB8GB748750 from Toyota of Hackensack.  On 03/22/21, I brought the car to a Buick service department in Queens for a Multi-Point Check / DT Engine Diagnostic Test.  There were problems (e.g.  crack on oil pan near drain plug; an after market drain plug (i.e., bolt) had been previously installed, throttle body service, coolant flush, engine air filter, lug nuts missing caps / cracked when new tires rotated, excessive rust around the wheels (as if car had been sitting in water). The oil light indicator was on at 35%.  The Carfax did not accurately reflect the car history. After Buick service department's Multi-Point Check / Diagnostic Test, I immediately drove back to Toyota of Hackensack to unwind the deal.  My original salesperson at Toyota, Melissa Louissant asked me if Toyota were to repair the problems would I still be interested in the car.  I responded "no." I am forever grateful to the Buick service department in Queens.  I was able to unwind the deal with Toyota of Hackensack, due to Buick's service technician's sharp eye to see the hairline crack in the oil pan & for noticing the missing & cracked lug nuts, excessive interior rust on the wheels well. Melissa Louissant was dismissive & unprofessional during the sale process; and much more so when I returned the car; as I sat in the chair making telephone calls to the bank to cancel checks of my downpayment and the insurance agent to void the insurance policy, Melissa had the audacity to come over to me and tell me "you can leave now."  I kindly replied that I couldn't leave without something stating the deal had been cancelled.  She stated there wasn't anything to give me that I had to wait for the VIN to be cancelled & to expect an email from finance.  I insisted I couldn't leave without something.  After conferring with finance, she asked for my documents, finance wrote "VOID" dated & signed the front page of all documents. This shows their lack of integrity. So relieved that I was able to unwind the deal! More

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Had a very good experience. No issues, CoVid protocols were followed and I was able to leave with a car and price I was happy with. were followed and I was able to leave with a car and price I was happy with. More

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I had such a great experience buying by car. Melissa is an outstanding saleswoman! She possesses unique qualities of listening with her heart to find the right car match for you. Always positive, caring, an outstanding saleswoman! She possesses unique qualities of listening with her heart to find the right car match for you. Always positive, caring, understanding of your wishes and needs. Her knowledge of cars, finances and openness Make her outstanding. Thank you. And give her a raise!!! More

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They did a great job on my car and the people were very kind. The service was every good. I will be coming here from now on. kind. The service was every good. I will be coming here from now on. More

by ALKETAXHAMBAZI Verified Customer Verified Customer

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Melissa L is a very special salesperson. She got me a great price & was so helpful explaining things to me. She continued to be of help even after purchase when I called her with questions. I give her th great price & was so helpful explaining things to me. She continued to be of help even after purchase when I called her with questions. I give her the highest of recommendations. More

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