Melissa McElwee
Melissa McElwee at Concordville Subaru

Melissa McElwee | Page 18

Assistant Service Manager

Concordville Subaru

1713 Wilmington West Chester Pike
Glen Mills, PA 19342

Contact Me
4.9
723 Reviews

Dealership Experience

9 yrs, 10 mos

Industry Experience

16 yrs

Languages Spoken

English English

4.9

723 Reviews

Write a Review

723 Reviews of Melissa McElwee

August 19, 2022

Dealership Rating
Employee Rating

Knowledgeable staff, very helpful. Really made an effort to get to know what we wanted More

by lou_antonucci
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Raysor, Tony Juarez

Aug 22, 2022

Concordville Subaru responded

Hi lou_antonucci, We appreciate your 5-star review. We are delighted to hear our team made your experience with us excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Moe Laraki, General Manager

August 14, 2022

Dealership Rating
Employee Rating

High Quality and clean work and completed recommended service in a timely manner. Melissa is tremendous to work with as a service advisor and is very friendly, professional and knowledgeble. Loaner car More

by NHW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 15, 2022

Concordville Subaru responded

Hi NHW, Thank you for your kind review as well as your five-star rating. We are happy to hear Melissa made your experience an excellent one. Thank you for choosing Concordville Subaru for all your vehicle needs. We hope to see you soon. Have a great day Sincerely, Moe Laraki, General Manager

August 14, 2022

Dealership Rating
Employee Rating

Having a personal relationship with an employee that’s been there for more than 10 or more years has been a wonder and also having a great relationship with the mechanic is also a blessing thank you for s More

by MATHEWPULINKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 15, 2022

Concordville Subaru responded

Hi MATHEWPULINKA, Thank you for your 5-star review. We are glad to hear our service team was excellent during your visit. We are looking to seeing you soon. Have a great day. Sincerely, Moe Laraki, General Manager

August 13, 2022

Dealership Rating
Employee Rating

Have always been treated courteous and professionally. Melisa is outstanding personable and you should be proud that she is your employee and cares about doing what is best for your customers. More

by CHARLIESMITH1745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 15, 2022

Concordville Subaru responded

HI CHARLIESMITH1745, We appreciate your 5-star review. We are delighted to hear Melissa was excellent during your service. We are looking forward to seeing you on your next visit. Have a great day. Sincerely, Moe Laraki, General Manager

August 13, 2022

Dealership Rating
Employee Rating

Customer service is Always courteous and willing to help with solve your problems. Highly recommend! More

by lois.kennedy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 15, 2022

Concordville Subaru responded

Hi lois.kennedy1, Thank you for your 5-star review. We are glad to hear our service team was excellent during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Moe Laraki, General Manager

August 13, 2022

Dealership Rating
Employee Rating

Excellent in every way. Melissa was very professional and helpful. Car runs great. Many thanks More

by RITAMOSS52
Recommend Dealer
Yes
Aug 15, 2022

Concordville Subaru responded

HI RITAMOSS52, Thank you for your 5-star review. We are glad to hear Melissa was excellent during your visit. We hope to see you soon. Have a great day. Sincerely, Moe Laraki, General Manager

August 12, 2022

Dealership Rating
Employee Rating

Courteous and attentive. Keeps you informed with your vehicle. Have a defective torn fake leather seat. Ashamed nobody could help. Service is good. Quality is questionable. L More

by KUHLMAN8W0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers

Aug 15, 2022

Concordville Subaru responded

HI KUHLMAN8W0, We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Moe Laraki, General Manager

Aug 15, 2022

KUHLMAN8W0 responded

Hello mr.Laraki, Thank you for your response. I purchased your gold plan to cover my repairs, since i did research for subaru. This is my first subaru. I've been a gm and ford guy for 40 years. I spent $900 for my 60m maintenance in may only to find my seat wasn't covered under my warranty. 5 years really....and 1 part of the seat failed in 3 places. I question the quality of subaru. Your service dept. Said that the seat wasnt covered. No mention in the gold plan. I bought my car from jill quals. She gave me a subaru # in nj. No call back. Not a hole lot of love here for my car. Was hoping to be a loyal member of the subaru family. Will respond on social media accordingly. Thank you for your open response. Hopeful for a solution .Paul Kuhlman

August 10, 2022

Dealership Rating
Employee Rating

Bill was amazing. He walked me through the entire process and gave me all the support I needed to get the vehicle of my choice. He is very professional and kind and g More

by Cora
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Raysor , Bill Still

Aug 11, 2022

Concordville Subaru responded

Hi Cora, Thank you for your 5-star review. We are glad to hear that Bill and Tim made your experience excellent during your visit. We hope to see you soon. Have a great day. Sincerely, Moe Laraki, General Manager

August 07, 2022

Dealership Rating
Employee Rating

Fixed it quicker than we expected. Michelle was very professional and nice to work with. Happy with the repair. More

by charlie13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 08, 2022

Concordville Subaru responded

Hi charlie13, We appreciate you taking the time to write to us. We are delighted to hear Michelle was excellent during your visit. We hope to see you soon. Have a great day. Sincerely, Moe Laraki, General Manager

August 07, 2022

Dealership Rating
Employee Rating

Friendly and professional service including parts… ordered parts for 2015 and 2019 Crosstreks… waiting for a call More

by BILL@DEWITT.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers , Brian Akers, SCC manager

Aug 08, 2022

Concordville Subaru responded

Hi Bill, Thank you for taking the time to write to us. We are glad to hear our service team was excellent. Please call the dealership if you have any other questions about the parts. We hope to see you soon. Have a great day. Sincerely, Moe Laraki, General Manager

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