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Melissa Sutton
Melissa Sutton at Larry H. Miller Hyundai Peoria

Melissa Sutton | Page 17

Service Advisor

Larry H. Miller Hyundai Peoria

8425 W. Bell Road
Peoria, AZ 85382

Contact Me
4.8
195 Reviews

BIRTH PLACE: PHOENIX PREVIOUS OCCUPATION: INSURANCE AGENT HOBBIES: RUNNING AFTER MY KIDS

Dealership Experience

8 yrs, 7 mos

Industry Experience

26 yrs, 7 mos

4.8

195 Reviews

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195 Reviews of Melissa Sutton

April 05, 2022

Dealership Rating
Employee Rating

I trust this dealership to make any needed repairs. Melissa is great to work with. More

by pegwynkoop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Apr 05, 2022

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide the repairs your vehicle needed. Come back again soon if there's anything we can assist you with. - Rick Trinkl, General Manager

April 03, 2022

Dealership Rating
Employee Rating

My oil change was done in 40 minutes! Super fast! I book an appointment online and Melissa takes great care of my car every time. I am so appreciative, thank you!! More

by Sandra L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Apr 05, 2022

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to leave us a review. Our team was happy to have been efficient and gotten the services your vehicle needed. Please let us know if there is anything else we can do for you in the future. - Rick Trinkl, General Manager

March 24, 2022

Dealership Rating
Employee Rating

Took my car in for service and was a great experience! Melissa is awesome as usual! More

by Don Schouten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 25, 2022

Larry H. Miller Hyundai Peoria responded

Thank you for bringing in your vehicle. Our team was happy to have been able to provide your vehicle with the service it needed. We really appreciate your review and hope to see you again soon. - Rick Trinkl, General Manager

March 24, 2022

Dealership Rating
Employee Rating

Had a great experience today with the service dept. Melessa always takes good care of my issues. More

by wrivas6345
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Mar 24, 2022

Larry H. Miller Hyundai Peoria responded

Thank you for your great review. Our team was happy to have given you a wonderful experience at our dealership. Please let us know if there’s anything else that we can do for you in the future. - Rick Trinkl, General Manager

March 16, 2022

Dealership Rating
Employee Rating

I had appointment on 7 of March at 8. 00am.I waited from 8.00am till 12.00 without any information about my car.Disaster,The person Melissa Sutton is so confused and unprofessional that I More

by stelamunro
Customer Service
Quality Of Work
Recommend Dealer
No
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May 21, 2024

Larry H. Miller Hyundai Peoria responded

I am extremely sorry to hear that you had a disappointing experience with our dealership on March 7th. Waiting for over 4 hours without any updates or information about your car is unacceptable, and I apologize for the inconvenience and frustration this caused. I have spoken to Melissa Sutton, and I understand that she fell short of providing the level of service you expected. I want to assure you that we take this situation seriously and will address the issue with Melissa. We will also provide additional training to ensure that our representatives are better equipped to manage appointments and keep customers informed. Please let me know if there's anything else we can do to improve your experience with our dealership. Your satisfaction is our top priority, and I'm committed to ensuring that we meet your expectations. Thank you for bringing this to our attention. Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

January 27, 2022

Dealership Rating
Employee Rating

I was very pleased with the sales staff when I purchased my Elantra about 3 years ago. The Service Department, as a whole, has been very good but Melissa is never available to answer the phone and never ca More

by barrys6544
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dshon Warren

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Jan 27, 2022

Larry H. Miller Hyundai Peoria responded

Thank you for your review. We are happy to see that your over all experience was a good one. It's unfortunate to hear you are having a hard time reaching our service department. please give us a call if you have and questions or concerns. - Rick Trinkl, General Manager, (480) 887-8450

December 20, 2021

Dealership Rating
Employee Rating

Outstanding Service. I was scheduled for a oil change and tire rotation, there was a recall notification that I was allowed to get done while I was there. I appreciate the Great Customer Service. Melissa is More

by UPSracing88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Dec 20, 2021

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

December 11, 2021

Dealership Rating
Employee Rating

Always get great service from LMH. Car was washed outside also. A plus! Quick and friendly More

by judy_schmidt2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Castleman

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Dec 13, 2021

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

December 05, 2021

Dealership Rating
Employee Rating

Melissa is our SA and she is the best!!!! She is friendly, professional, knowledgeable, and returns your calls...We are so lucky she is our service advisor! More

by fpatton955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Dec 06, 2021

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

December 03, 2021

Dealership Rating
Employee Rating

Was quick and friendly. Melissa in the service department is great. Very satisfied with the service. Will return to this dealership when I’m ready to buy Hyundai the Santa Cruz. 😁. Keep up the fantabulous w More

by choctaw555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Dec 06, 2021

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

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