Melissa Ward
Melissa Ward at Nucar Mazda of New Castle

Melissa Ward

Service Advisor

Nucar Mazda of New Castle

172 N. Dupont Hwy
New Castle, DE 19720

5.0
18 Reviews
5.0

18 Reviews

Write a Review

18 Reviews of Melissa Ward

March 21, 2026

Dealership Rating
Employee Rating

Professional, Timely and Knowledgeable along with clear Vehicle Feedback. There is little room for improvement. More

by tmp105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

Mar 21, 2026

Nucar Mazda of New Castle responded

Thank you for your fantastic review! We’re thrilled to hear that you found our team at Nucar Mazda of New Castle to be professional, timely, and knowledgeable. Your feedback is greatly appreciated, and we’re always looking for ways to enhance our services. Looking forward to seeing you again soon! The Nucar Mazda Team

March 13, 2026

Dealership Rating
Employee Rating

Nucar Mazda keeps you informed of any issues and sends a video of the inspection. They also offer a free shuttle to take you to work or home while your car is being serviced. Highly recommend! More

by johnm.hoguet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

Mar 13, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review, John! We’re thrilled to hear that you appreciate our communication and the convenience of our shuttle service at Nucar Mazda of New Castle. Your recommendation means a lot to us. We look forward to seeing you again for your next service! The Nucar Mazda Team

March 08, 2026

Dealership Rating
Employee Rating

Never a hassle Great dealership Service is easy to make appointment Keep up the good work More

by Mazda owner 2x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

Mar 08, 2026

Nucar Mazda of New Castle responded

Glad you shared your experience with us! We're delighted to hear that you had a hassle-free experience at Nucar Mazda of New Castle and found our service easy to navigate. We appreciate your support and look forward to seeing you again soon! - The Nucar Mazda Team

March 07, 2026

Dealership Rating
Employee Rating

Fast, friendly service. Minimum waiting time. Cost as estimated. Coffee was good. Waiting room was clean and comfortable More

by mtownmg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2026

Nucar Mazda of New Castle responded

Thank you for your fantastic review! We’re delighted to hear that you experienced fast and friendly service during your visit to Nucar Mazda of New Castle. It’s great to know that the waiting time was minimal and that you enjoyed our coffee in a clean and comfortable waiting room. We appreciate your feedback and look forward to welcoming you back soon! - The Nucar Mazda Team

March 01, 2026

Dealership Rating
Employee Rating

I was happy that my vehicle was serviced in a timely manner. Unfortunately I was disappointed to find white leather driver car seat was dirty in my first service for my recently purchased new vehicle. More

by andrewweller94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

Mar 02, 2026

Nucar Mazda of New Castle responded

Thank you for your feedback, Andrew. We're glad to hear that your vehicle was serviced promptly, but we understand your disappointment regarding the condition of your white leather driver seat. At Nucar Mazda of New Castle, we strive to maintain high standards for our service, and we appreciate you bringing this to our attention. Please feel free to contact us directly so we can discuss this further. We value your experience. - The Nucar Mazda Team

February 27, 2026

Dealership Rating
Employee Rating

I've always had good, reliable service there. I like that I'm shown the car parts to better understand their condition & how much wear is left on them. More

by Danceswithpugsx2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

Feb 27, 2026

Nucar Mazda of New Castle responded

Thank you for your wonderful review! We’re thrilled to hear that you have consistently received good and reliable service at Nucar Mazda of New Castle. It’s great to know that our approach of showing you the car parts and explaining their condition has been helpful. We appreciate your feedback and look forward to assisting you again in the future! - The Nucar Mazda Team

February 27, 2026

Dealership Rating
Employee Rating

Didnt recieve courtesy car wash and no indication that door bolts and nuts were tightened on the invoice. Otherwise, everything else was great More

by td2880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

Feb 27, 2026

Nucar Mazda of New Castle responded

Thank you for your feedback. We appreciate you taking the time to share your experience with Nucar Mazda of New Castle. We're glad to hear that everything else went well, but we understand the importance of the courtesy car wash and detailed service information. Please feel free to reach out to us directly so we can address your concerns further. We look forward to serving you again! - The Nucar Mazda Team

December 12, 2025

Dealership Rating
Employee Rating

Ease of scheduling service. Notification of any additional repairs needed with option of having them done. Having peace of mind that my vehicle is in good working order when I More

by Kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Schneider

Dec 13, 2025

Nucar Mazda of New Castle responded

Thank you for your wonderful review, Kathleen! We're glad to hear that you found scheduling service easy and appreciated our communication regarding any additional repairs needed. It's great to know you feel at ease with your vehicle's condition after visiting Nucar Mazda of New Castle. We pride ourselves on providing excellent customer service. We look forward to seeing you again for your next service! - The Nucar Mazda Team

October 31, 2025

Dealership Rating
Employee Rating

Another great experience at Nucar Mazda! This is my third time working with Dan Stanitski, and he continues to provide top-notch service — friendly, professional, and knowledgeable. I always More

by JV
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Dan Stanitski, Sam Odongkara, Glenn Stitely , Mike Carfagno

Nov 01, 2025

Nucar Mazda of New Castle responded

Thank you for your wonderful review, JV! We're thrilled to hear that you've had another great experience at Nucar Mazda of New Castle and that Dan has consistently provided you with top-notch service. Your confidence in our team and your recommendation mean a lot to us. We look forward to seeing you again for your next visit! - The Nucar Mazda Team

October 25, 2025

Dealership Rating
Employee Rating

I have worked with this dealership since 1987. They have been great to work with - always willing to find the best deal possible. More

by Asueruff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 25, 2025

Nucar Mazda of New Castle responded

Thank you for your kind words! We truly appreciate your loyalty to Nucar Mazda of New Castle since 1987. It's wonderful to hear that you have had such positive experiences with us. We look forward to continuing to provide you with great service and finding the best deals for you in the future! - The Nucar Mazda Team

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