Unfortunately, my experience from the moment I arrived
for my scheduled service appointment was very disappointing. I arrived on time, and an employee walked up to my car and threw a number magnet on the
for my scheduled service appointment was very disappointing. I arrived on time, and an employee walked up to my car and threw a number magnet on the roof, slightly scratching it.
I was told to wait in my car and sat there for about 25 minutes without anyone checking in, asking about my appointment, or giving me any updates. The overall attitude made me feel unwelcome, and it seemed like no one was interested in helping me.
I later noticed that my appointment had automatically changed without anyone telling me. I know my car needs additional work, and I was prepared to have more services done. However, the lack of interest and overall “I don’t care” attitude made me not want to have any additional work done there.
Unfortunately, this experience made me uncomfortable returning and caused me to take my business elsewhere.
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by DENISEZEPEDA213
Verified Customer
Verified Customer
Service Price Transparency
Jul 06, 2026 -
Gardena Honda responded
I'm really sorry to hear about your disappointing experience, Denise. It's concerning to know that you've felt unwelcome and unattended during your visit. We certainly aim to provide a warm and professional service from start to finish, so this feedback is upsetting. If you're open to discussing further or giving us another chance in the future, please reach out.
Thank you,
Mellie Morales - Service Customer Relations Manager - mmorales@gardenahonda.com, (424) 340-9126
I loved the service they ask what I wanted and they got
it for me thank you
it for me thank you
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by LISHIA_SMITH1
Verified Customer
Verified Customer
Jul 06, 2026 -
Gardena Honda responded
Thank you, Lishia, for stopping by to leave Gardena Honda a wonderful review!
All star service- Professional, customer oriented,
stellar service, white glove treatment, classy not trashy- is the epitome of who Mellie. I am glad she was able to help me with the service for my ca
stellar service, white glove treatment, classy not trashy- is the epitome of who Mellie. I am glad she was able to help me with the service for my car. Gardena Honda is the A to Z blueprint for all things car specialty services, discounts, sales, and now a store in the lobby. Say What? Gardena Honda that is what!!
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by Kimmie
Verified Customer
Verified Customer
Service Price Transparency
Jul 06, 2026 -
Gardena Honda responded
We're blown away by your feedback! It's wonderful to hear Mellie and our team made such a positive impression. Thank you for choosing Gardena Honda, and for sharing your experience!
Lo recomiendo muy amables y atienden bien explican todo
paso por paso muy buen servicio al cliente
paso por paso muy buen servicio al cliente
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by MORENAREGALADO81
Verified Customer
Verified Customer
Jul 06, 2026 -
Gardena Honda responded
Nos alegra leer esto, Morena! Gracias por las 5 estrellas para Gardena Honda.
Gardena Honda has great customer service.
I believe that the workers whom work there, went above and beyond to service my car and made me feel comfortable waiting while in the process.
I believe that the workers whom work there, went above and beyond to service my car and made me feel comfortable waiting while in the process.
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by deon221
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Benny
Jul 06, 2026 -
Gardena Honda responded
We are grateful for your feedback and glad you felt well taken care of. Thank you for choosing Gardena Honda!
I RECIEVED EXCELLENT SERVICE!
!! THANK YOU FOR SERVICING MY VEHICLE, ALSO THE DISCOUNT I RECIEVED!!!
!! THANK YOU FOR SERVICING MY VEHICLE, ALSO THE DISCOUNT I RECIEVED!!!
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by IVYPIOUS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
WILL HELPED ME!!!
Jul 06, 2026 -
Gardena Honda responded
Thank you for reviewing Gardena Honda! It was so kind of you to share your experience, Ivypious.
Gardena honda provides great customer service, every time
I go for service everyone is very courtesy
I go for service everyone is very courtesy
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by KELLEY COLLINS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Art
Jul 06, 2026 -
Gardena Honda responded
Kelley, thanks so much for the 5-star review of Gardena Honda!
Friendly and well organized.
The Service people seem to know what they are doing and how to do it.
The Service people seem to know what they are doing and how to do it.
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by JRROD8
Verified Customer
Verified Customer
Service Price Transparency
Jul 05, 2026 -
Gardena Honda responded
Thank you for the great review. We look forward to seeing you again at Gardena Honda!
The manager that helped me at customer service for
service The car not friendly I didn’t like the service that day
service The car not friendly I didn’t like the service that day
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by adrianacabrera912
Verified Customer
Verified Customer
Service Price Transparency
Jul 06, 2026 -
Gardena Honda responded
Adriana, I'm so disappointed to hear you felt our team was unfriendly when you visited us. We want all of our guests to enjoy excellent service. I will share this feedback with the team so we can work on being more consistent with our guest experiences moving forward. If you have any other concerns or questions, please contact me. Thank you, Mellie Morales - Service Customer Relations Manager - mmorales@gardenahonda.com, (424) 340-9126
They made me feel comfortable and were so nice about
everything and took time to explain
everything and took time to explain
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by BRYANMAGANA07
Verified Customer
Verified Customer
Other Employees Tagged:
Andy gill
Jul 02, 2026 -
Gardena Honda responded
We're always happy to take the time to explain things to our customers here at Gardena Honda. Thanks for sharing your experience. Drive safe!