Mellie Morales
Mellie Morales at Gardena Honda

Mellie Morales | Page 4

Service Customer Relations Manager

Gardena Honda

15541 S. Western Avenue
Gardena, CA 90249

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4.7
276 Reviews

Dealership Experience

1 yr, 9 mos

Languages Spoken

English English

Spanish Spanish

4.7

276 Reviews

Write a Review

276 Reviews of Mellie Morales

July 05, 2026

Dealership Rating
Employee Rating

Unfortunately, my experience from the moment I arrived for my scheduled service appointment was very disappointing. I arrived on time, and an employee walked up to my car and threw a number magnet on the More

by DENISEZEPEDA213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 06, 2026

Gardena Honda responded

I'm really sorry to hear about your disappointing experience, Denise. It's concerning to know that you've felt unwelcome and unattended during your visit. We certainly aim to provide a warm and professional service from start to finish, so this feedback is upsetting. If you're open to discussing further or giving us another chance in the future, please reach out. Thank you, Mellie Morales - Service Customer Relations Manager - mmorales@gardenahonda.com, (424) 340-9126

July 05, 2026

Dealership Rating
Employee Rating

I loved the service they ask what I wanted and they got it for me thank you More

by LISHIA_SMITH1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 06, 2026

Gardena Honda responded

Thank you, Lishia, for stopping by to leave Gardena Honda a wonderful review!

July 05, 2026

Dealership Rating
Employee Rating

All star service- Professional, customer oriented, stellar service, white glove treatment, classy not trashy- is the epitome of who Mellie. I am glad she was able to help me with the service for my ca More

by Kimmie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2026

Gardena Honda responded

We're blown away by your feedback! It's wonderful to hear Mellie and our team made such a positive impression. Thank you for choosing Gardena Honda, and for sharing your experience!

July 04, 2026

Dealership Rating
Employee Rating

Lo recomiendo muy amables y atienden bien explican todo paso por paso muy buen servicio al cliente More

by MORENAREGALADO81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 06, 2026

Gardena Honda responded

Nos alegra leer esto, Morena! Gracias por las 5 estrellas para Gardena Honda.

July 04, 2026

Dealership Rating
Employee Rating

Gardena Honda has great customer service. I believe that the workers whom work there, went above and beyond to service my car and made me feel comfortable waiting while in the process. More

by deon221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Benny

Jul 06, 2026

Gardena Honda responded

We are grateful for your feedback and glad you felt well taken care of. Thank you for choosing Gardena Honda!

July 03, 2026

Dealership Rating
Employee Rating

I RECIEVED EXCELLENT SERVICE! !! THANK YOU FOR SERVICING MY VEHICLE, ALSO THE DISCOUNT I RECIEVED!!! More

by IVYPIOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: WILL HELPED ME!!!

Jul 06, 2026

Gardena Honda responded

Thank you for reviewing Gardena Honda! It was so kind of you to share your experience, Ivypious.

July 03, 2026

Dealership Rating
Employee Rating

Gardena honda provides great customer service, every time I go for service everyone is very courtesy More

by KELLEY COLLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Art

Jul 06, 2026

Gardena Honda responded

Kelley, thanks so much for the 5-star review of Gardena Honda!

July 02, 2026

Dealership Rating
Employee Rating

Friendly and well organized. The Service people seem to know what they are doing and how to do it. More

by JRROD8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 05, 2026

Gardena Honda responded

Thank you for the great review. We look forward to seeing you again at Gardena Honda!

July 02, 2026

Dealership Rating
Employee Rating

The manager that helped me at customer service for service The car not friendly I didn’t like the service that day More

by adrianacabrera912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 06, 2026

Gardena Honda responded

Adriana, I'm so disappointed to hear you felt our team was unfriendly when you visited us. We want all of our guests to enjoy excellent service. I will share this feedback with the team so we can work on being more consistent with our guest experiences moving forward. If you have any other concerns or questions, please contact me. Thank you, Mellie Morales - Service Customer Relations Manager - mmorales@gardenahonda.com, (424) 340-9126

July 01, 2026

Dealership Rating
Employee Rating

They made me feel comfortable and were so nice about everything and took time to explain More

by BRYANMAGANA07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy gill

Jul 02, 2026

Gardena Honda responded

We're always happy to take the time to explain things to our customers here at Gardena Honda. Thanks for sharing your experience. Drive safe!

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