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Mellie Morales
Mellie Morales at Gardena Honda

Mellie Morales | Page 33

Service Customer Relations Manager

Gardena Honda

15541 S. Western Avenue
Gardena, CA 90249

Contact Me
4.7
425 Reviews

Dealership Experience

2 yrs

Languages Spoken

English English

Spanish Spanish

4.7

425 Reviews

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425 Reviews of Mellie Morales

March 21, 2026

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Employee Rating

I like how they help me with my honda. After years the A/C not working they help me and fix the problem More

by Ivonne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2026

Gardena Honda responded

Thank you for your feedback. We’re glad our team was able to help with your Honda and get your A/C working again. We appreciate your trust and look forward to assisting you in the future. Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

March 20, 2026

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Employee Rating

Wait time was excessively long. I was told PDI would be ready @4:30PM, but it had not even been started. I ended up waiting 3+ hours for my car to be delivered. There were a lot of More

by DRUMMONDM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
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Mar 20, 2026

Gardena Honda responded

First off, congrats on your new vehicle and thank you for choosing us here at Gardena Honda. We want everyone to drive home satisfied with their car-buying experience and we're disappointed that we fell short of expectations. I'd like the opportunity to speak with you about this further, specifically regarding the accessories. Please call me at 424-340-9120 when you have a moment. I look forward to assisting you. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

March 20, 2026

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Employee Rating

Es un excelente lugar con el mejor trato y la confianza y la atención que nos dieron More

by M2J8330
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Print
Mar 24, 2026

Gardena Honda responded

Gracias por tu comentario! Nos alegra saber que recibiste un excelente trato y que confiaste en nuestro equipo. Apreciamos tu apoyo y esperamos atenderte nuevamente. Saludos, Elizabeth Bernaba Gerente de Relaciones con el Cliente ebarnabie@dwgardenahonda.com

March 19, 2026

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Top notched service and professionalism . Attentive knowledgeable staff very pleased . I never thought I would leave Toyota to Honda but the quality of the Gardena Honda did it More

by STEFLAGUNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amine Bentaya

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Mar 24, 2026

Gardena Honda responded

Thank you for your kind words. We’re glad our attentive and knowledgeable team provided top-notch service and made your experience a positive one. We appreciate your trust and are thrilled you chose Gardena Honda. Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

March 19, 2026

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Employee Rating

The workers were very friendly. Helped me get approved for my car and didn’t take long like other dealerships! I will tell everyone to get their cars from here More

by CANDICEJAY26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Print
Mar 24, 2026

Gardena Honda responded

Thank you for sharing your experience. We’re glad our team was friendly, made the approval process smooth, and got you into your car quickly. We appreciate your recommendation and look forward to helping more customers like you. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

March 18, 2026

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Employee Rating

staff is great, easy to schedule fixed recalls and completed in a timely manner would recommend to friends and family More

by arigaribay1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 24, 2026

Gardena Honda responded

Thank you for your review. We’re glad our team made scheduling easy and that your recalls were handled promptly. We appreciate your recommendation and look forward to serving you, your friends, and family in the future. Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

March 18, 2026

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I had a great experience buying a car from this dealership. Seamless and efficient process throughout and would definitely buy from here again. More

by 123AHNBRANDON
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Print
Mar 24, 2026

Gardena Honda responded

Thank you for your feedback. We’re thrilled to hear your car-buying experience was seamless and efficient. We look forward to serving you again in the future. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

March 18, 2026

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Service was great. They accommodate me in everything I needed, was simple & easy. I’ll definitely be recommending my friends & family. More

by GLIDIEHTT
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Print
Mar 20, 2026

Gardena Honda responded

Thanks for this great review. We're so happy to see that our team was extremely accommodating. We do see you left just a 3-star rating. If you did experience any issues here and you'd like to discuss them further, please don't hesitate to reach out. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

March 15, 2026

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Employee Rating

Been going to GARDENA HONDA for last 5 yrs and they are very consistent in giving the most highest service. You can always count on a same day appt, top notch communication, a courtesy ride home if need l More

by foxykene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 17, 2026

Gardena Honda responded

Thank you so much for your incredible review! We’re thrilled to hear that over the past five years, Gardena Honda has consistently provided you with top-notch service, same-day appointments, clear communication, and convenient courtesy rides. Your kind words about our team’s genuine care mean the world to us. We truly appreciate your loyalty and look forward to many more years of serving you! Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

March 15, 2026

Dealership Rating
Employee Rating

The driving experience with Honda is excellent. I chose the HR-V compact SUV; the handling and control are quite good. Your company's sales staff are professional—overall, a very positive experienc More

by DANNYZH69726
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Print
Mar 17, 2026

Gardena Honda responded

Thank you for sharing your experience! We’re thrilled to hear that you’re enjoying your Honda HR-V and that its handling and control are meeting your expectations. It’s also great to know our sales team made a positive impression. We truly appreciate your feedback and look forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

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