Mellie Morales | Page 35

Gardena Honda responded

We're so glad to hear about your positive experience with Dale! Providing clear explanations and great service is what we strive for. Thank you for sharing your thoughts; it means a lot to us. Enjoy your day, and safe travels! Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

Gardena Honda responded

Omar, Thank you for taking the time to share these concerns. If you have Honda Care, coverage is determined by the specific terms of the plan, including what components and services are eligible at the time of repair. Sometimes, certain maintenance items, diagnostic fees, or non-covered components can be mistaken as included, which may have led to the confusion. That said, everything should always be clearly explained before any work is performed. We want to be very clear: we do not attempt to charge customers for services that are covered under their agreement. If there was any misunderstanding regarding coverage or charges, we would absolutely like the opportunity to review your repair order and make it right if needed. Please call me at (424) 340 9300 Ext 8083 or email me at mmorales@gardenahonda.com. I hope to hear from you. Regards, Mellie Morales Customer Relations Manager

Gardena Honda responded

Gabino, We want you to receive both quality customer service and quality service on your vehicle. We'd like to learn more about where our technicians fell short and help provide any solutions needed. At your convenience, please call me at (424) 340 9300 Ext 8083 or email me at mmorales@gardenahonda.com. I'm here to help. Regards, Mellie Morales Customer Relations Manager

Gardena Honda responded

We're so glad to hear you had a great experience and found our service helpful! Your recommendation means a lot to us. We strive to ensure that every customer leaves satisfied. Looking forward to seeing you again! Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

Gardena Honda responded

It’s wonderful to hear that you felt welcomed and appreciated during your visit! We take pride in our hospitality and care for your vehicle. Your satisfaction means a lot to us, and we look forward to serving you again! Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

Gardena Honda responded

We're so glad to hear about your positive experience! It’s fantastic that our team could help you find the best deal. Your recommendation means a lot to us, and we look forward to serving you and your friends again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

If you purchased Tire & Wheel coverage through our dealership, you absolutely should have that properly reviewed before being told there would be an out-of-pocket expense. It’s concerning to hear that you were advised there was no record without further clarification. Sometimes coverage visibility can depend on how or when the policy was registered, but that should always be thoroughly verified and clearly explained. We would appreciate the opportunity to look into this further, verify your coverage, and ensure everything was handled correctly. Please call me at (424) 340 9300 Ext 8083 or email me at mmorales@gardenahonda.com so we can review your file and work toward resolving this properly. Regards, Mellie Morales Customer Relations Manager

Gardena Honda responded

It’s wonderful to hear about your positive experience with Gavin! Our team strives to provide exceptional service, and we’re glad he made a great impression. Your satisfaction is important to us, and we look forward to serving you again in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

We’re glad to hear about your positive experience! It’s wonderful to know that our team made your car buying journey enjoyable and stress-free. Thank you for trusting us again for your second vehicle. We look forward to serving you in the future! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

We always want to be completing services in as timely a manner as possible, and we're disappointed that didn't happen. We appreciate your feedback and should you like to discuss your recent visit any further, please call me at (424) 340 9300 Ext 8083 or email me at mmorales@gardenahonda.com. Regards, Mellie Morales Customer Relations Manager