Mellie Morales | Page 6

Gardena Honda responded

Thank you for your feedback. We’re glad you found our car-buying process efficient, enjoyed our amenities, and appreciated our helpful team and vehicle selection. We look forward to serving you again. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

Gracias por traer esto a nuestra atención. Le pedimos disculpas por cualquier confusión o frustración causada por los mensajes contradictorios sobre su vehículo. Lo que usted describe no refleja el nivel de comunicación ni la claridad que nos esforzamos por ofrecer. Comprendemos lo importante que es recibir información precisa, especialmente cuando se trata de reparaciones mayores, como un problema en el motor. Agradeceríamos la oportunidad de revisar lo ocurrido y asegurarnos de que todo se haya gestionado correctamente. Por favor, llámeme al (424) 340 9300 (Ext. 8083) o envíeme un correo electrónico a mmorales@gardenahonda.com; será un placer asistirle. Atentamente, Mellie Morales Gerente de Relaciones con el Cliente

Gardena Honda responded

Manuel, Thank you for being a returning customer; we truly value your loyalty. I am concerned to hear about the pricing discrepancy between your quote and the contract, as this does not reflect how we aim to do business. If you've not yet spoken with someone about this, please call me at 424-340-9120 and I will be happy to assist you. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

Thank you for your thoughtful review. We’re glad to hear our service has been consistently reliable and that our recommendations have helped keep your Hondas running smoothly. We appreciate your trust and look forward to supporting your vehicles for many more years. Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

Gardena Honda responded

We are thrilled to hear that you always enjoy your experiences here at Gardena Honda! Thank you for choosing us! Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

Gardena Honda responded

Thank you for your feedback. We’re glad Luis provided excellent guidance and made your experience smooth. We appreciate your recommendation and look forward to helping more customers like you. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

Thank you for your feedback. We’re glad our team was able to help with your Honda and get your A/C working again. We appreciate your trust and look forward to assisting you in the future. Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

Gardena Honda responded

First off, congrats on your new vehicle and thank you for choosing us here at Gardena Honda. We want everyone to drive home satisfied with their car-buying experience and we're disappointed that we fell short of expectations. I'd like the opportunity to speak with you about this further, specifically regarding the accessories. Please call me at 424-340-9120 when you have a moment. I look forward to assisting you. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

Gracias por tu comentario! Nos alegra saber que recibiste un excelente trato y que confiaste en nuestro equipo. Apreciamos tu apoyo y esperamos atenderte nuevamente. Saludos, Elizabeth Bernaba Gerente de Relaciones con el Cliente ebarnabie@dwgardenahonda.com

Gardena Honda responded

Thank you for your kind words. We’re glad our attentive and knowledgeable team provided top-notch service and made your experience a positive one. We appreciate your trust and are thrilled you chose Gardena Honda. Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com