Mellie Morales | Page 8

Gardena Honda responded

It’s wonderful to hear you felt so welcomed! Our team always strives to create a friendly atmosphere for all our customers. Your kind words about our service mean a lot to us. We’re glad you and your family had a great experience! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com

Gardena Honda responded

Janette, We're disappointed to see that nobody has gotten back to you about your floor mats. At your earliest convenience, please call me at (424) 340 9300 Ext 8083 or email me at mmorales@gardenahonda.com and I will be happy to assist you. Regards, Mellie Morales Customer Relations Manager

Gardena Honda responded

We're disappointed to see that we fell short of expectations at your recent visit. We want every guest to drive home satisfied with their experience, which is why I'd like the opportunity to speak with you further at your convenience and learn more about where we fell short. Please call me at (424) 340 9300 Ext 8083 or email me at mmorales@gardenahonda.com when you have a moment. I hope to hear from you. Regards, Mellie Morales Customer Relations Manager

Gardena Honda responded

We're delighted to hear about your excellent experience! Your recommendation means a lot to us, and we're glad our team could assist you quickly. Thank you for sharing your positive thoughts; it truly helps others in their decision-making process! Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

Gardena Honda responded

We’re glad to hear about your positive experience! Arthur is indeed a valuable member of our team, and we’re happy he helped make your visit smooth and enjoyable. Looking forward to seeing you again soon! Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

Gardena Honda responded

We’re delighted to hear about your positive experience! It's great to know our team's efficiency and transparency made a difference for you. We look forward to serving you again in the future. Safe travels until then! Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

Gardena Honda responded

We're so glad to hear about your positive experience with Dale! Providing clear explanations and great service is what we strive for. Thank you for sharing your thoughts; it means a lot to us. Enjoy your day, and safe travels! Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com

Gardena Honda responded

Omar, Thank you for taking the time to share these concerns. If you have Honda Care, coverage is determined by the specific terms of the plan, including what components and services are eligible at the time of repair. Sometimes, certain maintenance items, diagnostic fees, or non-covered components can be mistaken as included, which may have led to the confusion. That said, everything should always be clearly explained before any work is performed. We want to be very clear: we do not attempt to charge customers for services that are covered under their agreement. If there was any misunderstanding regarding coverage or charges, we would absolutely like the opportunity to review your repair order and make it right if needed. Please call me at (424) 340 9300 Ext 8083 or email me at mmorales@gardenahonda.com. I hope to hear from you. Regards, Mellie Morales Customer Relations Manager

Gardena Honda responded

Gabino, We want you to receive both quality customer service and quality service on your vehicle. We'd like to learn more about where our technicians fell short and help provide any solutions needed. At your convenience, please call me at (424) 340 9300 Ext 8083 or email me at mmorales@gardenahonda.com. I'm here to help. Regards, Mellie Morales Customer Relations Manager

Gardena Honda responded

We're so glad to hear you had a great experience and found our service helpful! Your recommendation means a lot to us. We strive to ensure that every customer leaves satisfied. Looking forward to seeing you again! Regards, Mellie Morales Customer Relations Manager mmorales@gardenahonda.com