Mellie Morales | Page 8
Service Customer Relations Manager
Gardena Honda
15541 S. Western Avenue
Gardena, CA 90249
Dealership Experience
2 yrs
Languages Spoken
English
Spanish
425 Reviews
Write a Review425 Reviews of Mellie Morales
September 03, 2026
My experience at Gardena Honda was extremely disappointing and frustrating. I came in expecting professional service and assistance, but instead I spent hours waiting with very little communicat disappointing and frustrating. I came in expecting professional service and assistance, but instead I spent hours waiting with very little communication and ultimately left without my issue being properly resolved. More
September 03, 2026
Great customer service Arturo went above and beyond and took care of my regular maintenance. Also my car had 2 recalls and I was told they wouldn't be able to do it when I set up the appointment, but Art took care of my regular maintenance. Also my car had 2 recalls and I was told they wouldn't be able to do it when I set up the appointment, but Arturo made some calls and got both recalls taken care of. More
Other Employees Tagged: Arturo
September 02, 2026
All my appointments are with Jairo Baeza he’s great. He make sure to explain what work i need to get that day and what I could comeback for. They also send you a video while inspecting the car. Jairo al He make sure to explain what work i need to get that day and what I could comeback for. They also send you a video while inspecting the car. Jairo also explained that process to me. They have complementary shuttle rides to home but not back to the dealership. Everybody i spoke to was very polite and friendly. More
Other Employees Tagged: Jairo Baeza
September 02, 2026
Service is always great at Gardena Honda. Everyone is friendly and provides great service. They also try to get the service done quickly if I’m waiting in their waiting room. Everyone is friendly and provides great service. They also try to get the service done quickly if I’m waiting in their waiting room. More
September 02, 2026
I purchased my Honda at Gardena Honda in 2015 I have been a faithful customer ever since I have onle experienced excellent service and professionalism every time im there about ever 5 months. a faithful customer ever since I have onle experienced excellent service and professionalism every time im there about ever 5 months. More
September 02, 2026
I thought I set up an online appointment but when I showed up at dealership they didn’t show I made an appointment they said no problem they could service my car anyway I was pleased with service. showed up at dealership they didn’t show I made an appointment they said no problem they could service my car anyway I was pleased with service. More
September 02, 2026
Horrible customer service and communication skills. I finally picked up my Honda almost 3 weeks later and Alexis had a horrible attitude. I should be the one with the attitude. I said whatever took my I finally picked up my Honda almost 3 weeks later and Alexis had a horrible attitude. I should be the one with the attitude. I said whatever took my car and left. The next day I noticed parts under the hood falling apart , I lifted the hood and wow they forgot to install all the clips that hold all parts together. So I had to go back to dealer and get it fixed. All this Horrible service and Alexis was happy to give me 100.00👎🏽 More
Other Employees Tagged: Alexis
Dealership Inventory (665 Vehicles)

