Mellie Morales
Mellie Morales at Gardena Honda

Mellie Morales | Page 8

Service Customer Relations Manager

Gardena Honda

15541 S. Western Avenue
Gardena, CA 90249

Contact Me
4.7
425 Reviews

Dealership Experience

2 yrs

Languages Spoken

English English

Spanish Spanish

4.7

425 Reviews

Write a Review

425 Reviews of Mellie Morales

September 04, 2026

Dealership Rating
Employee Rating

Jairo did excellent! Gave me a time and stuck to it! Efficient and respectful of my time! I love Gardena Honda. More

by LANILAY.01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2026

Gardena Honda responded

We're glad to hear Jairo and our team made your visit efficient and respectful. Thank you for choosing Gardena Honda, and for sharing your feedback! Safe travels!

September 04, 2026

Dealership Rating
Employee Rating

I am very satisfied. with the overall service that I received from service to sales. More

by DANIEL@FATHERAGENT.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2026

Gardena Honda responded

Daniel, thank you for stopping by to leave Gardena Honda a wonderful review!

September 03, 2026

Dealership Rating
Employee Rating

They helped me leave happy and got the vehicle I wanted so thank you guy every much More

by JUAN GARCIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 04, 2026

Gardena Honda responded

Congratulations on your new vehicle, Juan! Thank you for choosing Gardena Honda.

September 03, 2026

Dealership Rating
Employee Rating

My experience at Gardena Honda was extremely disappointing and frustrating. I came in expecting professional service and assistance, but instead I spent hours waiting with very little communicat More

by CHEESY.MARIAA02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 08, 2026

Gardena Honda responded

This is not the feedback we expect from our guests. We pride ourselves on providing professional service and we are disappointed to see that we missed the mark on your visit. We want to speak with you to get the full picture. Please contact me so we can better understand what went wrong during your visit. Thank you for your feedback, Elizabeth Bernaba - Customer Relations Manager - ebernaba@gardenahonda.com, (424) 340-9120

September 03, 2026

Dealership Rating
Employee Rating

Great customer service Arturo went above and beyond and took care of my regular maintenance. Also my car had 2 recalls and I was told they wouldn't be able to do it when I set up the appointment, but Art More

by TWIINZ99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arturo

Sep 03, 2026

Gardena Honda responded

Thank you for sharing your positive feedback about Arturo and our team! We are grateful for your business and happy to have you as a customer. Your kind words mean a lot to us and we'll be sure to share them with Arturo and the rest of our team. See you next time at Gardena Honda!

September 02, 2026

Dealership Rating
Employee Rating

All my appointments are with Jairo Baeza he’s great. He make sure to explain what work i need to get that day and what I could comeback for. They also send you a video while inspecting the car. Jairo al More

by ILUVKARI10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jairo Baeza

Sep 03, 2026

Gardena Honda responded

Thank you for sharing your review with us! We will be sure to thank Jairo for making your visit so smooth, informative, and comfortable. From all of us at Gardena Honda, we wish you safe travels ahead!

September 02, 2026

Dealership Rating
Employee Rating

Service is always great at Gardena Honda. Everyone is friendly and provides great service. They also try to get the service done quickly if I’m waiting in their waiting room. More

by MARIHEELEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2026

Gardena Honda responded

Thank you for choosing Gardena Honda and for sharing your appreciation of our team. See you next time! Safe travels!

September 02, 2026

Dealership Rating
Employee Rating

I purchased my Honda at Gardena Honda in 2015 I have been a faithful customer ever since I have onle experienced excellent service and professionalism every time im there about ever 5 months. More

by janice.broadnax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2026

Gardena Honda responded

Janice, thank you for your longtime support of Gardena Honda! We appreciate your business and look forward to your next visit. Drive safely!

September 02, 2026

Dealership Rating
Employee Rating

I thought I set up an online appointment but when I showed up at dealership they didn’t show I made an appointment they said no problem they could service my car anyway I was pleased with service. More

by rubencon1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2026

Gardena Honda responded

Hi Ruben, we're glad we could accommodate you quickly at Gardena Honda Service Center even though there was a scheduling issue. Please reach out if we can ever lend a hand again!

September 02, 2026

Dealership Rating
Employee Rating

Horrible customer service and communication skills. I finally picked up my Honda almost 3 weeks later and Alexis had a horrible attitude. I should be the one with the attitude. I said whatever took my More

by climbs.zenith-4n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alexis

Sep 04, 2026

Gardena Honda responded

I'm truly sorry to hear about the issues you experienced and the frustration this has caused. It's disappointing to know that our service fell short of your expectations, especially regarding the condition of your vehicle and the attitude you encountered. We pride ourselves on providing top-notch service, so this feedback is concerning. Please give me a call so we can make sure all your concerns are fully addressed and resolved to your satisfaction. Thank you, Mellie Morales - Service Customer Relations Manager - mmorales@gardenahonda.com, (424) 340-9126

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