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Start your review of Mellissa Ramsarran.
Mellissa Ramsarran
Mellissa Ramsarran at Nissan of Queens
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Mellissa Ramsarran

Customer Relations Manager

Nissan of Queens

93 - 25 Rockaway Boulevard
Ozone Park, NY 11417

3 Reviews of Mellissa Ramsarran

June 23, 2019

Dealership Rating
Employee Rating

"Worst dealer in New York. Don’t go there"

- Sam

I checked a car on their website, made a appointment to test drive got to the dealer and car wasn’t there. Then they try to sell me another car. Then they sent me to another dealer where they said the car was, got there and they didn’t know nothing about the car. They called Nissan of Queens and ask them about it and they told them to tell me to go back Nissan of Queens the next day. Which I didn’t. NEVER GO THAT PLACE. AND STOP GIVING THE SAME xxxx xxx RESPONDE TO ALL THE NEGATIVE REVIEW WHEN YOU KNOW YOU F... up

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Recommend Dealer
No
Jun 24, 2019

Nissan of Queens responded

Hello Sam, On behalf of Nissan of Queens Dealership, I would like to apologize for your frustrating experience with our Sales Department. The situation you've described is not typical for our dealership, and your feedback has been taken into serious consideration. If you are open to discussing this issue in further detail, please contact me, Estaline Hall at 718-835-8300, at your earliest convenience. I look forward to speaking with you soon. Respectfully, Estaline Hall - Customer Care Representative Nissan of Queens

May 21, 2019

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Employee Rating

"I have a Nissan Altima they have poor customer service "

- Nisani69

They take there customers for granted an treat people like the not bother anyone the just about the money .i being about three time the looner car are dirty.

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Recommend Dealer
No
May 30, 2019

Nissan of Queens responded

Hello Nisani69, Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Nissan of Queens, we take customer reviews very seriously. Please contact us at 718-835-8300. We look forward to working together with you to come up with a solution. Respectfully, Estaline Hall - Customer Care Representative Nissan of Queens

August 17, 2016

Dealership Rating
Employee Rating

"Do not keep their appointments"

- Mr Medina

I had called them a week in advance to make an appointment for Wednesday at 7am. I have work at 9 and needed to be the first one in so I can be the first one out. The receptionist said that wouldn't be a problem and called me a day before to confirm. I show up at 6:55 and park my car in front of the shop and out comes a mechanic telling me that I have to move and get behind a 10 car line. I told him I have a 7 am appointment and he said it doesn't matter because the other cars were waiting since 6:30am .I asked if they have an appointment also and he said no but they were there first. What is the point to make and confirm an appointment if it's voided as soon as you get walk ins???? Very unprofessional and unapologetic. This was going to be my first oil change with them and the whole experience was horrible. How can they run a service center like this?? Very disappointing!

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Recommend Dealer
No
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