Melvin Duran | Page 2

Nine cars and counting Great people to deal with. I have purchased my last 3 cars from them in the last 9 years; will probably buy my next one from them. I also have used th Great people to deal with. I have purchased my last 3 cars from them in the last 9 years; will probably buy my next one from them. I also have used their service department for all three cars with great success; but with a Honda it's just routine repairs. More

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Terrible Dealership I went to Paul Miller to look at certified used civics. They had several cars that fit what I was looking for (mileage, budget, year). Eric was very h I went to Paul Miller to look at certified used civics. They had several cars that fit what I was looking for (mileage, budget, year). Eric was very helpful and honest throughout the entire process. And they even let me haggle down to an even better deal! The atmosphere was nice and I never felt highly pressured like you do with some dealers. Alejandro was my finance consultant and he was very friendly and easy to work with. Let's just say that this dealership was EXACTLY the type who changed the second my money was in their hands. Alejandro sold me the additional warranties (HondaCare, Tire Protection and Gap) and said the cost for all three would be 1200$. After purchasing the car, and setting up my online payment system, the system informed me that they had in fact charged me 2200$ for the warranties. I called the dealer to return these warranties, and Alejandro informed me that I would have to do it on my own through the warranty companies. I called all three companies who informed me that they NEVER do business directly with car buyers and that they did not even have me in their systems as having purchased their warranties. I went down to Paul Miller and not one of the employees knew how to correctly return the warranties. I waited for 1.5 hours before they finally got all of the paperwork, signed it and left. A week later, I was contacted by Paul Miller and informed that they filled out the paperwork wrong and they'd need me to drive back to redo it (I live 1.5 hours away). It has been 6 months since I purchased the car, I have contacted manager John Renteria and Alejandro Estremera by email and phone numerous times and I still have not been fully refunded for the warranties. Everytime I speak to them, they are unhelpful, uninformed, unprofessional and tell me that it is "already taken care of" and that the warranties are cancelled. Sometimes they just don't even respond. That's great that the warranties were cancelled, however I never received a refund. As if this wasn't bad enough, I took the car down to get a state inspection 8 weeks after my purchase of a supposedly "CERTIFIED" used car. I had to pay 250$ to get the brake pads replaced after driving for 8 weeks, and only 3,000 miles. I brought my inspection checklist and vehicle into several different mechanics and every single one told me that based on the current status of my pads, there is no way the pad width listed on the checklist was correct. I contacted Paul Miller, and was basically told it was not their problem. Paul Miller Honda was the worst mistake I made for buying a car. The employees are clueless, the manager is no help in keeping them in line and they are liars. I wouldn't buy an air freshener from this dealer. I will be contacting the better business bureau, as well as Honda corporate, so shop somewhere else and save yourself the headache. More

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This is the third Honda we have leased or purchased from Paul Miller Honda. We have always found the staff to be very knowledgeable, helpful and responsive to our needs. We recommend this dealership very hi Paul Miller Honda. We have always found the staff to be very knowledgeable, helpful and responsive to our needs. We recommend this dealership very highly. More

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Dennis Brugger and Melvin Duran teamed up to make me a deal I couldn't refuse...or counter for that matter. Paul Miller Honda's pricing/offers were the best in the area (verified by another local Honda de deal I couldn't refuse...or counter for that matter. Paul Miller Honda's pricing/offers were the best in the area (verified by another local Honda dealer!). Everytime I was asked if "the numbers" sounded "ok" I responded with, "You're not going to get an argument from me!". When walking into any dealership I'm always prepared for the worst. The sales personnel at Paul Miller Honda have restored my faith in the car buying/leasing experience. I also noticed, during my time in the showroom, my experience with Dennis and Melvin were not the exception but the rule. The culture at Paul Miller Honda seems to be one of true customer satisfaction. My family and I could not get over the fact that we felt better on the way out than we did on the way in. Now that's a "neat trick" for any dealership. Thank you Paul Miller Honda! More

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Can't say enough about my experience with Paul Miller Honda. There was absolutely no pressure. Melvin was great, very informative, answered all of my questions. I would recommend Melvin and Paul Miller Honda. There was absolutely no pressure. Melvin was great, very informative, answered all of my questions. I would recommend Melvin and Paul Miller to anyone looking to purchase a new car and to have a stress free experience. More

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My experience with Melvin Duran at Paul Miller Honda was outstanding. The professionalism expressed by Melvin has restored my confidence that shopping and purchasing a vehicle does not have to be a pressur outstanding. The professionalism expressed by Melvin has restored my confidence that shopping and purchasing a vehicle does not have to be a pressured, nervous, or confusing experience due to distracted, sleazy, or uneducated salespeople. Melvin made me feel comfortable and relaxed, and I would recommend Melvin without hesitation to anyone looking to purchase or lease a vehicle. The most important trait that I witnessed and appreciated from Melvin was his integrity. Integrity is often an oxymoron when it comes to salespeople in the auto business, yet Melvin possesses this trait naturally by always being up front and honest. Thank you Melvin! More

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This is my 9th vehicle purchasing in those years, and this is only transaction which is no hassle at all. Melvin delivered every word that he promised. I am very pleased with my buying experience with hi this is only transaction which is no hassle at all. Melvin delivered every word that he promised. I am very pleased with my buying experience with him. If you are looking for a Honda, I am strongly recommend give Melvin a call. More

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We got a 2012 honda odessy, our sales rep was melvin. This was one of our best car purchasing experince. Melvin wasnt your typical car sale person, price was fair, none of the typical dealer taactics. This was one of our best car purchasing experince. Melvin wasnt your typical car sale person, price was fair, none of the typical dealer taactics. We were able to leave with car within couple of hours, seamless, hassel free. Melvin was excellent with his follow ups on plates, after purchase making sure that we understood all the features of the car. We drove 35 minutes out of our way skipping all our local dealer based on dealer ratings and it was worth it.. If you are looking to purchase a honda, this dealer is highly recommended More

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When we first entered the dealership of Paul Miller Honda of West Caldwell we were greeted by one of the salesmen, namely Melvin Duran. His kindness, knowledge and respect were more than we could have wishe of West Caldwell we were greeted by one of the salesmen, namely Melvin Duran. His kindness, knowledge and respect were more than we could have wished for and he took the time to go over every aspect of our lease until we fully understood every detail. Being two senior citizens and having asked the questions over and over again Melvin was patient and understanding with us and there was never a minute of feeling pressured in anyway in making our decision. He made sure that our choices were what we wanted and he wanted the best for us in making us happy and rest assured he did just that. He is honest and trustworthy and was a blessing to us. Everyone we met who worked at the dealership was pleasant, friendly and accommodating in every way and we recommend Paul Miller Honda of West Caldwell. It is so wonderful to know that we will never have to look further when we need another Honda and we highly recommend the salesman to see would be Melvin Duran. Thank you so much, Melvin!! Mary Lou and Nicholas Giammusso October 12, 2012 More

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I would highly recommend Paul Miller Honda of West Caldwell to anyone interested in buying a Honda. Our salesmen, Melvin Duran was friendly, respectful, and knowledgeable. Buying a car for our 17 year Caldwell to anyone interested in buying a Honda. Our salesmen, Melvin Duran was friendly, respectful, and knowledgeable. Buying a car for our 17 year old son, was not an easy decision, but Melvin not only listened to our needs concerning safety, but also made the process from start to finish a pleasurable experience. How rare it is in the world of car dealerships, that you find an unpretentious, hard working and honest salesmen. When we need to buy another car in the future, Paul Miller Honda will be the first and last place on our list. Looking forward to working with you again, Melvin. More

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