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Melvin Gawley
Melvin Gawley at Honda of Ames

Melvin Gawley | Page 3

Service Manager

Honda of Ames

220 Kitty Hawk Dr
Ames, IA 50010

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488 Reviews
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488 Reviews

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488 Reviews of Melvin Gawley

August 23, 2023

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Employee Rating

Service was good-I would come back -I would recommend service to others.Thank you More

by actesta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 24, 2023

Honda of Ames responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Ames!

August 23, 2023

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Employee Rating

Quiet, not as hectic as other locations and will also shuttle you elsewhere while service is done. More

by nmwolken
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 23, 2023

Honda of Ames responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honda of Ames, we look forward to having you as a valued customer for many years to come!

August 22, 2023

Dealership Rating
Employee Rating

It's very clean, service departments are very well ran. Sales departments I don't know much about, its been awhile since we've bought a vehicle. More

by ZIMM4CLONZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Searcy, Joshua Smith, Kyle Clark, Tracy Miller

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Aug 23, 2023

Honda of Ames responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 14, 2023

Dealership Rating
Employee Rating

Jerry was great and patient about making sure we understood how to use every single feature and all the new technology in the car! More

by JOHNSON.FAM5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hebrink

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Aug 15, 2023

Honda of Ames responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jerry met your expectations. Thank you again for choosing Honda of Ames, we look forward to having you as one of our valued customers for many more years to come!

August 14, 2023

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Employee Rating

Excellent service and diagnosis analysis provided by technicians.I hope there won’t be any issues further. More

by SRIDEVINALLABIRUDU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2023

Honda of Ames responded

Thank you for taking the time to share your thoughts on working with Melvin and our team. We're glad to hear we delivered such a great experience!

August 14, 2023

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Employee Rating

They were friendly, but didn’t catch that my battery was bad. And I am a little bummed that, though it might’ve been me who left the sunroof open when I dropped my car off, it sat for several days and then More

by 10maggiedavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Searcy

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Aug 17, 2023

Honda of Ames responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 08, 2023

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Employee Rating

Work was done in less time than estimated and i was updated throughout the appointment. More

by laurap1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 08, 2023

Honda of Ames responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 05, 2023

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Employee Rating

Always takes care of all our. cars immediate problems. All the staff are friendly and polite More

by JP355019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 08, 2023

Honda of Ames responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Ames!

August 03, 2023

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Employee Rating

Always the service manager and his staff go above and beyond for excellent customer service More

by MT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 04, 2023

Honda of Ames responded

It's great to hear that Melvin and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honda of Ames!

August 03, 2023

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Employee Rating

Mel and the service people are top notch. Communicate well. Give you reasonable suggestions. Very helpful More

by Jim N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Albers

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Aug 04, 2023

Honda of Ames responded

Jim, Thank you for the kind words for our service department! We look forward to sharing your compliments with Mel and our team and don't hesitate to let us know if we can be of further assistance.

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