Meredith Miller | Page 2

Bought a new Volkswagen Jetta from Volkswagen Catonsville and it has been my second new purchase from them. They always take care of me and have great customer service. They have competitive pricing and do t and it has been my second new purchase from them. They always take care of me and have great customer service. They have competitive pricing and do their best to get you a good deal. Even if they don't have the exact model, trim and color you want they will go find it! If you're looking for a Volkswagen I recommend going here and work with Naz Islam! He helped out a lot finding the car I wanted and getting a good deal on it as well. I have purchased 2 cars from here. I had Naz work with me both times and it has been an amazing experience! Can't thank him enough! More

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Meredith made my experience enjoyable and helped to ensure a positive transaction with my purchase. ensure a positive transaction with my purchase. More

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Tyrone, Josh, and Billy did am amazing job during every step of the process. They all went above anything that I could have expected to smooth out anything that might have become a concern to me. I would d step of the process. They all went above anything that I could have expected to smooth out anything that might have become a concern to me. I would definitely recommend them to anyone and fully intend to come back the next time I'm ready for a new car. More

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We’ve been part of VW family for YEARS! From when Tavon was in Owings Mills to GM Abdul to now GM Gabe in Catonsville. Gabe and his team, sales Naz with finance Meredith to delivery personn From when Tavon was in Owings Mills to GM Abdul to now GM Gabe in Catonsville. Gabe and his team, sales Naz with finance Meredith to delivery personnel went above and beyond to make sure the transaction is as smooth as can be and we are satisfied with our new 2023 Atlas. We are confident that we’ll always get the best deal possible with them and be treated well here. Looking forward to doing more business with you as a loyal customer. Thank you. More

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My experience with Marco was awesome! He answered all of my questions in detail about the new Tiguan I was interested in purchasing, responded to my emails, phone calls and texts immediat He answered all of my questions in detail about the new Tiguan I was interested in purchasing, responded to my emails, phone calls and texts immediately, and made certain I fully understood all of the specials Heritage offered this month. Once I decided on the Tiguan I wanted to purchase, it wasn't available in Maryland. Marco and Gabe came to the rescue, located one for me in Washington DC, picked it up, and Marco even delivered it to my home, knowing I had already sold my old car and had no transportation to the Dealership. Needless to say, I highly recommend Marco and Heritage Volkswagen! More

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Excellent experience, the best I have ever had, the Dealership went above and beyond any thing I was expecting. Dealership went above and beyond any thing I was expecting. More

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They worked with me and they made my deal happen thank you Mrs Miller and Stephen you Mrs Miller and Stephen More

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Denny was great to work with. He's been selling VW's for a long time, and really took a minute to listen about what I was looking for. He's been selling VW's for a long time, and really took a minute to listen about what I was looking for. More

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I purchased a car at the end of August. I would rate the experience as above average. I scheduled a time to come in to test drive a vehicle. When I arrived the vehicle was ready out front but it was complet experience as above average. I scheduled a time to come in to test drive a vehicle. When I arrived the vehicle was ready out front but it was completely filthy and it was hard to gauge if the paint had any defects. The car had no gas in the tank so my test drive consisted of driving to the gas station so they could fill it with gas. I would expect the car to be prepped for a scheduled test drive. The purchasing process was average. I waited around 1 hour and 30 minutes before I could get back to the finance desk to complete the sale. I brought my own financing so we didn’t have much to discuss and the process went smoothly. The process itself was excellent, but the wait was a bit lengthy. Edit 9/18 Steve Knolle reached out to me within an hour of my review to resolve an issue I had with missing tow hook covers. I was having trouble reaching anyone to get status on the replacement order. Steve managed to get me replacement parts and I picked them up the next day. There are many factors that could have played into why the car didn't have them on delivery and why the order order status was unavailable, but what matters is that Steve and Bill helped me out. I would rate Steve and Bill as excellent for remaining professional and resolving the issue despite the early issues which were likely out of their control. My experience with the test drive seems to be a one off occurrence and based off other reviews I would recommend this dealership. More

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I had a good welcoming experience at the dealership. They did not have a lot of cars as they used to because of the car shortage, but they had the model that I wanted to purchase. did not have a lot of cars as they used to because of the car shortage, but they had the model that I wanted to purchase. More

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