Meryl Herlong | Page 17

From our first call to inquire about vechicle was terrible service no follow up , I was always reaching out . The only one person was your finance person she was very nice & thorough. Jamie lacked f terrible service no follow up , I was always reaching out . The only one person was your finance person she was very nice & thorough. Jamie lacked followed up and when it came to service that was really awful . Had our car over a week and wasn't even looked at till the Thursday after they had it one full week. Literally had called over 15x just to get it in service. Never again Herlong !! I'll stick with Jim Hudson More

by MICHELEBB64 Verified Customer Verified Customer

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I love my my new car. Jamie was the best, I had seen a car on line but when I got to the store there had been a problem with the car so Jamie helped me pick out another car that was just as nice. Jamie I car on line but when I got to the store there had been a problem with the car so Jamie helped me pick out another car that was just as nice. Jamie I want to thank you for all your help. More

by JGIRL6871 Verified Customer Verified Customer

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Excellent customer service.Great experience in showing Excellent customer service. Great experience in showing what we were looking for. My wife was very pleased with the decision. Jim and Meryl were grea Excellent customer service. Great experience in showing what we were looking for. My wife was very pleased with the decision. Jim and Meryl were great at explaining and showing excellent customer service. More

by aprilwoods81 Verified Customer Verified Customer

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I had a great experience with the salesman, but financing my vehicle was a nightmare. It took over 4 hours just to get paperwork and sign on it. Then the passenger floor matt was missing from them cleaning my vehicle was a nightmare. It took over 4 hours just to get paperwork and sign on it. Then the passenger floor matt was missing from them cleaning the inside. More

by NIKKIPARRISH2013 Verified Customer Verified Customer

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Amanda and Meryl did an amazing job helping me purchase my new car! I was stressed about the process but Amanda did a great job of making me feel comfortable and not being pushing. She helped me find exact my new car! I was stressed about the process but Amanda did a great job of making me feel comfortable and not being pushing. She helped me find exactly what I was looking for! Meryl did a great job making the paperwork side of things easy and smooth. More

by SARAHAWEISS Verified Customer Verified Customer

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Excellent from beginning to the end. Great staff and everyone was easy to work with. No hidden fees which was great and made the process a lot easier. everyone was easy to work with. No hidden fees which was great and made the process a lot easier. More

by BKBURGESS48 Verified Customer Verified Customer

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Wonderful buying experience. The entire staff at Herlong are amazing to work with! We started the purchasing process online, and they called us when everything was completed and ready to sign and drive home are amazing to work with! We started the purchasing process online, and they called us when everything was completed and ready to sign and drive home. Recommend them to anyone looking for a new vehicle. More

by BEAGLESJASON Verified Customer Verified Customer

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Buying my car here was a pleasure. No complaints. I paid for DVDs to be placed in the headrests. I was asked if I wanted factory or knock off and I paid extra for factory. I took my vehicle to get them plac for DVDs to be placed in the headrests. I was asked if I wanted factory or knock off and I paid extra for factory. I took my vehicle to get them placed and when I got it back it did not have the factory DVDs but knock off. The only reason I knew this was because of a friend who had factory in her vehicle. They had no intentions of telling me. When brought to their attention they ordered factory and I had to take my vehicle back (I live an hour away). After having my vehicle another 2 weeks I was told the factory DVDs would not fit in my vehicle. This should have been conveyed to me when I bought my vehicle. The only person that has responded to any of my problems was the service manager Bryan. He has been phenomenal through the whole experience. When I emailed the sales person who sold the car and the GM I received no response. In the end they did refund me the extra money I paid for factory but I would not buy another vehicle here. I hate that the service department will suffer for the sales department of the dealership. More

by Cara Verified Customer Verified Customer

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Nice and friendly sales lady very pretty but wasn't knowledgeable on trucks or cars but staff tech guy and others were they helped me. They use repeatable Banks to finance the loan and we will shop aga knowledgeable on trucks or cars but staff tech guy and others were they helped me. They use repeatable Banks to finance the loan and we will shop again there soon. More

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Service Dept needs some work. Wes is the best but he keeps leaving so it tells you something. Warranty will expire before problem is fixed. keeps leaving so it tells you something. Warranty will expire before problem is fixed. More

by PICKENSJD Verified Customer Verified Customer

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