

54 Reviews
Write a Review54 Reviews of Micah Caplan
June 30, 2025
Micah was great! He explained everything and put me ease. I have had issues in the past with the previous Infiniti dealership and after working with Micah, I am hopef He explained everything and put me ease. I have had issues in the past with the previous Infiniti dealership and after working with Micah, I am hopeful, this time will be a better experience. More
June 28, 2025
I had a good entry but was kept up with updates on the status of my car. I had keep calling in. Also they did wash my vehicle when work completed. Part of that was needing to pickup my vehicle. Otherwise status of my car. I had keep calling in. Also they did wash my vehicle when work completed. Part of that was needing to pickup my vehicle. Otherwise work done was great as well was Mica. More
June 16, 2025
Service is great. They are not the reason I keep coming bavk to Infiniti Roseville. They are not the reason I keep coming bavk to Infiniti Roseville. More
Other Employees Tagged: Dan Chastain
June 14, 2025
I took vehicle there and I had Micah to guide me throughout the process. Very kind and professional even when I was venting about the issues of the vehicle. It was a costly fix initially and had an throughout the process. Very kind and professional even when I was venting about the issues of the vehicle. It was a costly fix initially and had an issue after arriving home. Micah then made sure they fixed it at a reasonable cost. Thank you for everything. More
April 28, 2025
Compared to other dealer service departments I think Roseville Infiniti could improve customer satisfaction. Technician vehicle videos are very informative and help customer see what the tech sees. Espe Roseville Infiniti could improve customer satisfaction. Technician vehicle videos are very informative and help customer see what the tech sees. Especially under the vehicle and suspension. More
April 25, 2025
My experience at Roseville Infiniti has always been amazing . The service representatives-Jairo and Dan are very professional and extremely helpful . Mechanic Rodney is above the standard. Have been go amazing . The service representatives-Jairo and Dan are very professional and extremely helpful . Mechanic Rodney is above the standard. Have been going here for years and Highly recommend their service department. 5 Star - please commend these employees!!!! More
Other Employees Tagged: Dan Chastain, Jairo Gutierrez, Michael Jeffries, Alyssa Ussery, Jonathan Vargas, Matthew Berry , Charles Bermudez, Mike Heuser, Mechanic Rodney
April 19, 2025
Micah was thorough and exceeded expectations. Responded quickly to all my questions and delivered my car on time! Responded quickly to all my questions and delivered my car on time! More
Other Employees Tagged: Esther Shamouel
