Micah Caplan
Micah Caplan at INFINITI Roseville

Micah Caplan

Service Advisor

INFINITI Roseville

800 Automall Dr
Roseville, CA 95661

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4.9
54 Reviews
4.9

54 Reviews

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54 Reviews of Micah Caplan

June 30, 2025

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Employee Rating

Micah was great! He explained everything and put me ease. I have had issues in the past with the previous Infiniti dealership and after working with Micah, I am hopef More

by WASHIE
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Jul 01, 2025

INFINITI Roseville responded

Thank you for your kind words and for giving us the opportunity to earn your trust. We're so glad to hear that Micah was able to put you at ease and provide the clear, supportive experience you deserved. We understand how important it is to feel confident in your dealership, and we're hopeful this marks the beginning of a much better experience moving forward. We're here for you every step of the way!

June 28, 2025

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I had a good entry but was kept up with updates on the status of my car. I had keep calling in. Also they did wash my vehicle when work completed. Part of that was needing to pickup my vehicle. Otherwise More

by ROBODALLAS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 30, 2025

INFINITI Roseville responded

We appreciate you taking the time to share your experience and are happy to hear that Mica and the team did a great job. We understand that staying updated is important and will strive to keep you better informed in the future. Thank you for your patience and for trusting us with your vehicle!

June 25, 2025

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Good customer service but they need to work on decreasing the waiting time for their customers More

by LEYANAZ
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Recommend Dealer
Yes
Jun 26, 2025

INFINITI Roseville responded

This is Michael Jeffries, Service Manager at INFINITI Roseville. I sincerely apologize for the wait time during your visit.We’ve addressed your feedback with our team to help improve going forward. While we’re glad to hear the service itself met your expectations, we always strive to deliver both quality and efficiency. If there’s anything you’d like to discuss further, I’m here for you at 916-770-8400.

June 21, 2025

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Service department well organized. Will return again in the future. Thanks for the loaner car! More

by Catherine
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Recommend Dealer
Yes

Other Employees Tagged: Rafael was very pleasant!

Jun 23, 2025

INFINITI Roseville responded

Catherine, Thank you for your feedback! We're glad to hear our service department was well organized and that the loaner car made your visit more convenient. We look forward to assisting you again in the future! Safe travels!

June 16, 2025

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Service is great. They are not the reason I keep coming bavk to Infiniti Roseville. More

by WEGINTZ
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain

Jun 17, 2025

INFINITI Roseville responded

Thank you for the amazing feedback! We are so glad our service keeps you coming back! We look forward to continuing to assist you.

June 14, 2025

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I took vehicle there and I had Micah to guide me throughout the process. Very kind and professional even when I was venting about the issues of the vehicle. It was a costly fix initially and had an More

by SALGADO.ANGELA
Service Price Transparency
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Recommend Dealer
Yes
Jun 16, 2025

INFINITI Roseville responded

Angela, Thank you for sharing your experience! We're glad Micah was there to support you with professionalism and care, even through the challenges. Your trust means a lot to us, and we're happy we could make things right—thank you again!

April 28, 2025

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Compared to other dealer service departments I think Roseville Infiniti could improve customer satisfaction. Technician vehicle videos are very informative and help customer see what the tech sees. Espe More

by SWJACKSN
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 30, 2025

INFINITI Roseville responded

Thank you for your positive review and thoughtful feedback. We've shared your comments with our Service Director as we continue working to improve every aspect of the experience. If there's anything more we can do or any additional feedback you'd like to share, please don’t hesitate to reach out to Michael Jeffries directly at 916-770-8400.

April 25, 2025

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My experience at Roseville Infiniti has always been amazing . The service representatives-Jairo and Dan are very professional and extremely helpful . Mechanic Rodney is above the standard. Have been go More

by Privateron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain, Jairo Gutierrez, Michael Jeffries, Alyssa Ussery, Jonathan Vargas, Matthew Berry , Charles Bermudez, Mike Heuser, Mechanic Rodney

Apr 28, 2025

INFINITI Roseville responded

Thank you for your kind words and 5-star review! We are so happy to hear that Jairo, Dan and Rodney were able to provide you with 5-star service, we are glad to have them as part of our team. We appreciate your loyal business!

April 19, 2025

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Micah was thorough and exceeded expectations. Responded quickly to all my questions and delivered my car on time! More

by PROFFITTMARJORIE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Esther Shamouel

Apr 21, 2025

INFINITI Roseville responded

Thank you for the great feedback! We’re so glad to hear that Micah exceeded your expectations and made the process smooth and timely. We look forward to the next time we can assist you!

April 09, 2025

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Quick, honest, friendly support. I appreciate the transparency. Good good good golly miss Molly we sure like to party. More

by GFunk
Service Price Transparency
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Recommend Dealer
Yes
Apr 10, 2025

INFINITI Roseville responded

Thank you for the amazing review! We look forward to continuing to serve you.

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