Micah Caplan

Compared to other dealer service departments I think Roseville Infiniti could improve customer satisfaction. Technician vehicle videos are very informative and help customer see what the tech sees. Espe Roseville Infiniti could improve customer satisfaction. Technician vehicle videos are very informative and help customer see what the tech sees. Especially under the vehicle and suspension. More

by SWJACKSN Verified Customer Verified Customer

Report | Print

My experience at Roseville Infiniti has always been amazing . The service representatives-Jairo and Dan are very professional and extremely helpful . Mechanic Rodney is above the standard. Have been go amazing . The service representatives-Jairo and Dan are very professional and extremely helpful . Mechanic Rodney is above the standard. Have been going here for years and Highly recommend their service department. 5 Star - please commend these employees!!!! More

by Privateron Verified Customer Verified Customer

Report | Print

Micah was thorough and exceeded expectations. Responded quickly to all my questions and delivered my car on time! Responded quickly to all my questions and delivered my car on time! More

by PROFFITTMARJORIE Verified Customer Verified Customer

Report | Print

Quick, honest, friendly support. I appreciate the transparency. Good good good golly miss Molly we sure like to party. I appreciate the transparency. Good good good golly miss Molly we sure like to party. More

by GFunk Verified Customer Verified Customer

Report | Print

Great service, Very accommodating. Some miscommunication about resetting service reminders. Grateful for the job and fast turnaround. Some miscommunication about resetting service reminders. Grateful for the job and fast turnaround. More

by VICTORIA31 Verified Customer Verified Customer

Report | Print

This dealership provides excellent customer service and I am to come here when I need my vehicle serviced. am to come here when I need my vehicle serviced. More

by PASILLASBRI Verified Customer Verified Customer

Report | Print

I am loyal to the brand and the Roseville location based on customer service. Everyone is amazing on customer service. Everyone is amazing More

Report | Print

Micah is the best. Friendly, helpful, fast, trustworthy. I always feel confident when he gives me advice, that he's got my best interests at heart. Friendly, helpful, fast, trustworthy. I always feel confident when he gives me advice, that he's got my best interests at heart. More

Report | Print

I visited this dealership to have a tire that was losing air replaced. Despite my concerns, they couldn’t find any issues with the tire. Instead recommending a tire replacement. First red flag: This dealers air replaced. Despite my concerns, they couldn’t find any issues with the tire. Instead recommending a tire replacement. First red flag: This dealership couldn’t get tires for my Q60 due to them being 20inches. However Orlando Infiniti never had this issue. However. I found tires on Tire Rack that were cheaper than those offered by the dealership, with the added benefit of avoiding the dealership’s upcharges. Had them shipped to them… it’s $25 a tire to have them put on by Infiniti. While Micah, had the mechanic, mounting the tire, he accidentally damaged my rims. Consequently, they had to keep my car longer than expected until it could be sent to an independent rim repair shop. When I finally went to pick up the car, Micah admitted to not completing the necessary paperwork. He sent me a text message, instructing me to come and pick up the car without any paperwork. However, I encountered several issues when retrieving the car. The service department at this dealership seemed inexperienced and disorganized. They couldn’t locate my key in their system or find it for paperwork purposes. It appeared that the service department had no idea where my key was stored or why it wasn’t with the other keys. To make matters worse, the car I picked up had a bigger issue than when I had brought it in. The tire replacement had resulted in damage and deterioration. The service department had failed to address any of the problems and even suggested that I should be grateful they hadn’t charged me the $50 fee for mounting two tires that they had damaged during the process. Overall, I had a terrible experience with this dealership’s service department. I wouldn’t recommend this dealership for any car service. I would be afraid to let them service my car in the future. However I do recommend INFINITI the brand in general and their ORLANDO dealership is amazing however the experience here was much the opposite side of the spectrum. More

by JEMSTE89 Verified Customer Verified Customer

Report | Print

Micah provided an excellent customer service. He provided and help me with all the choices that I had to make. He provided and help me with all the choices that I had to make. More

by LEYANAZ Verified Customer Verified Customer

Report | Print