Micah Caplan

Micah was great! He explained everything and put me ease. I have had issues in the past with the previous Infiniti dealership and after working with Micah, I am hopef He explained everything and put me ease. I have had issues in the past with the previous Infiniti dealership and after working with Micah, I am hopeful, this time will be a better experience. More

by WASHIE Verified Customer Verified Customer

Report | Print

I had a good entry but was kept up with updates on the status of my car. I had keep calling in. Also they did wash my vehicle when work completed. Part of that was needing to pickup my vehicle. Otherwise status of my car. I had keep calling in. Also they did wash my vehicle when work completed. Part of that was needing to pickup my vehicle. Otherwise work done was great as well was Mica. More

by ROBODALLAS Verified Customer Verified Customer

Report | Print

Good customer service but they need to work on decreasing the waiting time for their customers the waiting time for their customers More

by LEYANAZ Verified Customer Verified Customer

Report | Print

Service department well organized. Will return again in the future. Thanks for the loaner car! Will return again in the future. Thanks for the loaner car! More

by Catherine Verified Customer Verified Customer

Report | Print

Service is great. They are not the reason I keep coming bavk to Infiniti Roseville. They are not the reason I keep coming bavk to Infiniti Roseville. More

by WEGINTZ Verified Customer Verified Customer

Report | Print

I took vehicle there and I had Micah to guide me throughout the process. Very kind and professional even when I was venting about the issues of the vehicle. It was a costly fix initially and had an throughout the process. Very kind and professional even when I was venting about the issues of the vehicle. It was a costly fix initially and had an issue after arriving home. Micah then made sure they fixed it at a reasonable cost. Thank you for everything. More

by SALGADO.ANGELA Verified Customer Verified Customer

Report | Print

Compared to other dealer service departments I think Roseville Infiniti could improve customer satisfaction. Technician vehicle videos are very informative and help customer see what the tech sees. Espe Roseville Infiniti could improve customer satisfaction. Technician vehicle videos are very informative and help customer see what the tech sees. Especially under the vehicle and suspension. More

by SWJACKSN Verified Customer Verified Customer

Report | Print

My experience at Roseville Infiniti has always been amazing . The service representatives-Jairo and Dan are very professional and extremely helpful . Mechanic Rodney is above the standard. Have been go amazing . The service representatives-Jairo and Dan are very professional and extremely helpful . Mechanic Rodney is above the standard. Have been going here for years and Highly recommend their service department. 5 Star - please commend these employees!!!! More

by Privateron Verified Customer Verified Customer

Report | Print

Micah was thorough and exceeded expectations. Responded quickly to all my questions and delivered my car on time! Responded quickly to all my questions and delivered my car on time! More

by PROFFITTMARJORIE Verified Customer Verified Customer

Report | Print

Quick, honest, friendly support. I appreciate the transparency. Good good good golly miss Molly we sure like to party. I appreciate the transparency. Good good good golly miss Molly we sure like to party. More

by GFunk Verified Customer Verified Customer

Report | Print