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Micah Caplan
Micah Caplan at INFINITI Roseville

Micah Caplan

Service Advisor

INFINITI Roseville

800 Automall Dr
Roseville, CA 95661

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4.8
65 Reviews
4.8

65 Reviews

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65 Reviews of Micah Caplan

November 05, 2025

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Employee Rating

Dan was friendly and professional. I called with concerns about my car losing power and he got me right in to find out what’s going on More

by MSSHAWANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain, Jairo Gutierrez, Sam Cruz, Michael Jeffries, Alyssa Ussery, David Spiller, Matthew Berry, Don Smith, Dylan Thayer

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Nov 06, 2025

INFINITI Roseville responded

Thank you for taking the time to share your experience with Dan! We are so glad we could take care of any concerns with your vehicle. We look forward to the next time we can assist you!

August 23, 2025

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Employee Rating

Completed the necessary work on time and without incident. Courteous and professional. Car wash was appreciated. More

by JLIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel

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Aug 25, 2025

INFINITI Roseville responded

Thank you for your feedback! We’re pleased to hear the work was completed on time and to your satisfaction. Our team strives to provide courteous and professional service, and we’re glad you appreciated the car wash. We look forward to assisting you again in the future!

August 15, 2025

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Employee Rating

They did damage to my leather steering wheel :( I’m not super happy about it More

by kylemcgilvary
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 19, 2025

INFINITI Roseville responded

Kyle, thank you for sharing your feedback. After reviewing the vehicle with our Service Manager, we did not find any evidence of damage caused during your visit. Given the age of the vehicle, the wear on the steering wheel appears consistent with normal use. That said, we value your business and would be happy to go over this in person if you’d like. Please feel free to reach out to Michael Jeffries at 916-770-8400.

August 14, 2025

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Employee Rating

Very professional but very over priced. Wanted way too much for an engine replacement. $30,000 to fix a $15,000 car More

by FEARNSIDETENNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 19, 2025

INFINITI Roseville responded

Thank you for taking the time to share your feedback. Our estimates are built around Genuine INFINITI parts, certified labor, and the backing of the manufacturer’s warranty, which can sometimes differ from other repair options. That said, our goal is always to be transparent and to find solutions that fit your needs. We’d be happy to go over the details of your estimate with you and explore where we may be able to help reduce costs. If you’d like, we can also connect you with our sales team to review newer vehicle options. Please feel free to reach out to Michael Jeffries at (916) 770-8400 at your convenience.

August 08, 2025

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Employee Rating

everyone friendly and helpful no issues or problems, just a pleasure doing business with the dealership More

by birdtmja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 08, 2025

INFINITI Roseville responded

Thank you for the kind words! We're so glad to hear your experience was smooth and enjoyable. It’s always a pleasure doing business with great customers like you, we truly appreciate your support!

August 02, 2025

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Friendly and knowledgeable staff, quick and super professional service for the car. It’s always been a very positive experience. More

by MIKEHELTON77
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Berry

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Aug 05, 2025

INFINITI Roseville responded

Thank you for the 5-star review! We are so glad to hear that you always have positive experiences with us, that's exactly what we strive for. We appreciate your business and look forward to the next time we can assist you.

July 30, 2025

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Employee Rating

Micah was professional, cares and looks out for veterans. Being a retired army veteran Micah went out of his way to help sure I was taken care off me while my car was being service and help me get More

by ARMYGUNNER2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2025

INFINITI Roseville responded

Thank you so much for your service and for sharing your experience with us. We’re honored to have had the opportunity to assist you, and we’re especially proud of the care and support Micah provided. He truly values our veterans and always goes the extra mile to ensure they’re well taken care of. Thank you again, and we appreciate your recommendation to your fellow veterans!

July 19, 2025

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Employee Rating

The staff are always very welcoming and accommodating. The services were done on time and the staff did their best to make the experience smooth. I would recommend this location to other potential custome More

by GUILLAUME_GENTIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 21, 2025

INFINITI Roseville responded

Thank you for your kind feedback! We’re happy to hear our team made you feel welcome and ensured your service was timely and smooth. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!

July 18, 2025

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Employee Rating

Always happy with the service I received at Infiniti Roseville. Micah, who is my service rep is wonderful to work with very helpful and doesn’t guilt one into services.. More

by Flygirl926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 21, 2025

INFINITI Roseville responded

Thank you for your continued trust in Infiniti Roseville! We’re glad to hear that Micah provides helpful, guilt-free service that makes your visits enjoyable. Your satisfaction means a lot to us, and we look forward to serving you again!

July 17, 2025

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Employee Rating

Very informative. Finished ahead of schedule. Would have no problem recommending this service department to anyone. More

by miles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 17, 2025

INFINITI Roseville responded

Miles, Thank you for your positive feedback! We’re glad we could provide informative and efficient service, and we appreciate your recommendation. Looking forward to serving you again!

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