Micah Edwards | Page 20

2 stars instead of 1, because repair was finally done correct and we were given a discount off the bill.First, we have been going here religiously as our service option for 10 years. We live A 1/2 a mil correct and we were given a discount off the bill.First, we have been going here religiously as our service option for 10 years. We live A 1/2 a mile from another Ford dealership. We started going to Braeger Ford, now Lake Ford, after the service was so bad there. I told my wife I would rather have to drive 5 miles than put up with this bad service. But, from getting picked up in a Chevy for a shuttle ride to the initial diagnosis, which was wrong. To ordering the wrong part. The tail is wagging the dog here. Communication was a total bust. We had to work with multiple service advisers. Customer service Attitude at the bare minimum. We point out not to wash the car every time we go there. We ask every time not to wash our car through the car wash. In the past, I was a retail professional detailer. So, I do my own high-speed wax job with carnuba wax, and the PH value of the soaps they use in car washes strips carnuba wax right off. They put it at the top of the paperwork, and yet when my wife came to pick up the vehicle there, it was bright and shiny clean from the car wash. At 60 years old, I no longer look forward to doing wax jobs anymore. My wife asked for the service manager to call her about it. It's been 3 days, and she has not, and I doubt it is going to. Pathetic service. This service department has zero initiative. The management of this dealership is playing not to lose the game. Instead of trying to win the game. We were put into a loner car for a week. We have a twin Turbo fully loaded Explorer that we bought from Lake Ford. We got put into a 4 cylinder escape. The escape wasn't even an SE. It was as stripped down as you could get. When I asked if we could get something nicer, the service manager said no, we don't have anything else. We don't have to give you a loner at all. I should be grateful for the one I have. She said if she had an Explorer ST model to give as loners, we wouldn't be having this conversation. She's right about that. Her attitude I will fault to her, but it is not her fault the loner vehicles are stripped down. Our Explorer sport is 6 years old. We are the perfect customer to try and sell a new one. If the management of this dealership was playing to win the game, they would have a top of the line model loner for each vehicle you sell. Then had a salesman come over And show us around it a bit. After driving it for a week, I'll bet my wife would have been telling me about how nice it is. Instead, I heard her complain to me every day about how the loner car sucks. We started out in a 2014 escape SE. Which we also bought from Lake (breager) Ford. So we are not acting like we are above driving one. Seperatley, On my 2002 truck which I did a moderate restoration. There have been tens of thousands of dollars of repairs done on it here. If they don't value us as customers, I don't believe they will value you. More

by keetencotton Verified Customer Verified Customer

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The dealership itself is always clean and easy to navigate. The staff have always been friendly and considerate of customers. navigate. The staff have always been friendly and considerate of customers. More

by Lisa M. Verified Customer Verified Customer

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Service was good. Didn’t take that long for the job to be completed. Everything was done to perfection. Good job lake Ford. Didn’t take that long for the job to be completed. Everything was done to perfection. Good job lake Ford. More

by DESPITZ1 Verified Customer Verified Customer

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Dropped my car off and they gave me a ride home. AND they came and picked me up when it was ready! AND they came and picked me up when it was ready! More

by thomas.a.brown Verified Customer Verified Customer

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Super friendly Service Consultants. Comfortable waiting room. Timely service, was done in about an hour and a half. Comfortable waiting room. Timely service, was done in about an hour and a half. More

by brentanamo2 Verified Customer Verified Customer

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Professional, and very clean dealership , price competitive. Wait time was not too bad. Would recommend competitive. Wait time was not too bad. Would recommend More

by gardenimp Verified Customer Verified Customer

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Always get the service done on time, with good communications as to status of repairs and anything unexpectedly found communications as to status of repairs and anything unexpectedly found More

by Fonzie Verified Customer Verified Customer

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I am very happy with my experience working with the lake ford service department. I plan on using them in the future. ford service department. I plan on using them in the future. More

by kjsippeljr Verified Customer Verified Customer

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As always a professional job. Excellent facility, but more importantly excellent customer service. The service agent Micah was beyond helpful, and the shuttle drivers he arranged Excellent facility, but more importantly excellent customer service. The service agent Micah was beyond helpful, and the shuttle drivers he arranged for me went above and beyond. I’d give a six star rating if it was allowed! More

by c.allen0 Verified Customer Verified Customer

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Micah at the service desk gave great service and my car was done quickly and efficiently. was done quickly and efficiently. More

by keshabeth Verified Customer Verified Customer

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