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Micah Edwards
256 Reviews
256 Reviews
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256 Reviews of Micah Edwards
March 11, 2023
It's always refreshing when you meet someone who is dedicated to serving customers. This is who Daniel Garcia is. I am so happy to be apart of his customer base and also apart of this new beautiful ve dedicated to serving customers. This is who Daniel Garcia is. I am so happy to be apart of his customer base and also apart of this new beautiful very upscale dealership family. I was in need of an extended warranty for my 2016 Ford F150 Platinum truck. Every other ford dealership I spoke with or have taken my truck in for service made me feel like since I didn't purchase my truck from them, my truck didn't deserve the same respect as those who had purchased from them. I couldn't get true quote for the extended warranty, and my truck would always be mishandled by the service technicians. It's still a Ford product like really! Not at Lake Ford; Daniel Garcia gave me a true instant quote, honored that same quote a month later and made me feel like a valued costumer at Lake Ford. He made me feel like no matter where I had purchased my vehicle from, it was valued too. I want to thank the technicians who inspected my truck for giving it the attention and respect it deserves. Perfect example of how a dealership should look, treat it's costumers and care for the products that they sell and service. You all should hold classes for some of these other unprofessional dealerships. Just Saying. Thank you so much Dan Garcia and all of the staff at Lake Ford for making my experience, a wonderful experience! More
by kneffect
Other Employees Tagged: Daniel Garcia
Verified CustomerMarch 07, 2023
I had new rims put on my 2017 F250 Jesse Schumaker the service Director went over and above to get Ford to pick up part of the cost even though I was out of warranty she also provided me with a loaner car service Director went over and above to get Ford to pick up part of the cost even though I was out of warranty she also provided me with a loaner car for the day. It was much appreciated More
by tomkasian
Other Employees Tagged: Craig Prochaska
March 02, 2023
2 stars instead of 1, because repair was finally done correct and we were given a discount off the bill.First, we have been going here religiously as our service option for 10 years. We live A 1/2 a mil correct and we were given a discount off the bill.First, we have been going here religiously as our service option for 10 years. We live A 1/2 a mile from another Ford dealership. We started going to Braeger Ford, now Lake Ford, after the service was so bad there. I told my wife I would rather have to drive 5 miles than put up with this bad service. But, from getting picked up in a Chevy for a shuttle ride to the initial diagnosis, which was wrong. To ordering the wrong part. The tail is wagging the dog here. Communication was a total bust. We had to work with multiple service advisers. Customer service Attitude at the bare minimum. We point out not to wash the car every time we go there. We ask every time not to wash our car through the car wash. In the past, I was a retail professional detailer. So, I do my own high-speed wax job with carnuba wax, and the PH value of the soaps they use in car washes strips carnuba wax right off. They put it at the top of the paperwork, and yet when my wife came to pick up the vehicle there, it was bright and shiny clean from the car wash. At 60 years old, I no longer look forward to doing wax jobs anymore. My wife asked for the service manager to call her about it. It's been 3 days, and she has not, and I doubt it is going to. Pathetic service. This service department has zero initiative. The management of this dealership is playing not to lose the game. Instead of trying to win the game. We were put into a loner car for a week. We have a twin Turbo fully loaded Explorer that we bought from Lake Ford. We got put into a 4 cylinder escape. The escape wasn't even an SE. It was as stripped down as you could get. When I asked if we could get something nicer, the service manager said no, we don't have anything else. We don't have to give you a loner at all. I should be grateful for the one I have. She said if she had an Explorer ST model to give as loners, we wouldn't be having this conversation. She's right about that. Her attitude I will fault to her, but it is not her fault the loner vehicles are stripped down. Our Explorer sport is 6 years old. We are the perfect customer to try and sell a new one. If the management of this dealership was playing to win the game, they would have a top of the line model loner for each vehicle you sell. Then had a salesman come over And show us around it a bit. After driving it for a week, I'll bet my wife would have been telling me about how nice it is. Instead, I heard her complain to me every day about how the loner car sucks. We started out in a 2014 escape SE. Which we also bought from Lake (breager) Ford. So we are not acting like we are above driving one. Seperatley, On my 2002 truck which I did a moderate restoration. There have been tens of thousands of dollars of repairs done on it here. If they don't value us as customers, I don't believe they will value you. More
by keetencotton
Other Employees Tagged: Craig Prochaska, Jesse - Service Manager
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