Micah Edwards | Page 19

As always a professional job. Excellent facility, but more importantly excellent customer service. The service agent Micah was beyond helpful, and the shuttle drivers he arranged Excellent facility, but more importantly excellent customer service. The service agent Micah was beyond helpful, and the shuttle drivers he arranged for me went above and beyond. I’d give a six star rating if it was allowed! More

by c.allen0 Verified Customer Verified Customer

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Micah at the service desk gave great service and my car was done quickly and efficiently. was done quickly and efficiently. More

by keshabeth Verified Customer Verified Customer

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Took me right on time and completed my job promptly. They even washed my car. Didn’t expect that. They even washed my car. Didn’t expect that. More

by grandma.alices007 Verified Customer Verified Customer

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The communication with service is so much to be desired as far as how long things take when you need your vehicle and it was communicated to the service department that you need your vehicle they’re workin as far as how long things take when you need your vehicle and it was communicated to the service department that you need your vehicle they’re working on something else from the day before you drop your vehicle off at 7:30 in the morning and get a call at 12:30 in the afternoon saying they need your vehicle another day that should have been communicated the day before knowing that they’re working on another vehicle for a long time and wouldn’t be able to get my vehicle done that same day customers lose out on a days pay of work for no reason but communication More

by Leo Verified Customer Verified Customer

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What a great experience! Everyone was friendly. Great environment, comfortable, clean and bright. The guys or girls took care of my car in a timely manner. I will no longer g Everyone was friendly. Great environment, comfortable, clean and bright. The guys or girls took care of my car in a timely manner. I will no longer go to the other service center - lake Ford all the way!! More

by wickedgirlee Verified Customer Verified Customer

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Worst service center I've ever dealt with. Intentionally kept my vehicle for months so my warranty would expire. They talk to you like you're an idiot over the phone and never call back when t Intentionally kept my vehicle for months so my warranty would expire. They talk to you like you're an idiot over the phone and never call back when they say they will. They will try to charge you for things your warranty should cover. I'm buying my wife a new car this month. Guess where I'm NOT going? Lake Ford! More

by Big A Verified Customer Verified Customer

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I have a diesel Transit van, the fuel filter froze and left me stranded. Had the vehicle towed to Lake Ford, informed them I needed a filter replacement. This is typically a $200 job. I was charged $630. left me stranded. Had the vehicle towed to Lake Ford, informed them I needed a filter replacement. This is typically a $200 job. I was charged $630. Protested to service manager. She returned $195 with a lame excuse about cleaning. Lake Ford seized the opportunity to kick a customer when they were down. More

by jimbarnhouse Verified Customer Verified Customer

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Kind and professional throughout the scheduling, service, and final processing of my vehicle. Can we receive estimates on body work from a single contact rather than being directed to multiple people that pr and final processing of my vehicle. Can we receive estimates on body work from a single contact rather than being directed to multiple people that provide pieces of the quote? More

by Junkbonz Verified Customer Verified Customer

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Service was good everyone was very nice and polite the waiting area was very nice waiting area was very nice More

by buciechowski Verified Customer Verified Customer

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Untimely. Rude. Dismissive, disorganized, apologetic. They just don’t know what they are doing and it shows. Rude. Dismissive, disorganized, apologetic. They just don’t know what they are doing and it shows. More

by mitch1145345 Verified Customer Verified Customer

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