Micah Murphy | Page 9

Great customer service. Walked in wanting a certain rate and Carter helped me get it done. Thanks for the assist on getting a truck fellas and Carter helped me get it done. Thanks for the assist on getting a truck fellas More

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Typical milquetoast middle managementThere were some Typical milquetoast middle management There were some issues with getting my vehicle delivered on time and as paid for. There were three main cause Typical milquetoast middle management There were some issues with getting my vehicle delivered on time and as paid for. There were three main causes: shipping delays, miscommunication from Royal, and detailers at Royal not doing their job. Royal isn't responsible for the shipping delays, but Micah, as the manager, is responsible for the other two. The miscommunication was on Micah's part, and my vehicle went back to the detailers twice - both times missing obvious issues like a large spill on the center console, a large spill on a seat, crumbs, leaves and grass, etc. What irked me was that Micah never returned my call to address my issues or even to see if they were eventually resolved. As the manager, Micah is responsible for how Royal operates and should be taking that responsibility himself. Ultimately, Douglas Stephens made sure I was taken care of, but it seemed like he was working by himself at Royal. When I asked, he admitted he had finally cleaned my vehicle since the detailers never did it. I still recommend Royal because the price was right, and the vehicle is solid, but the rest of my experience was decidedly mediocre. More

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It was my first time buying a car from a dealership and Carter made me feel right at home. He was easy to work with and listened to me in what I was wanting out of my new car. Looking forward to seeing wor Carter made me feel right at home. He was easy to work with and listened to me in what I was wanting out of my new car. Looking forward to seeing working with him and the company in the future. More

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My entire family goes to David Thomas for every vehicle purchase we make. He makes the process easy and is always willing to help. Thanks David! purchase we make. He makes the process easy and is always willing to help. Thanks David! More

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Very pleased with my experience at Royal Automotive. Carter did an exceptional job in helping me. His approach was appreciated from this fellow salesman. When I am in search of another vehicle I will co Carter did an exceptional job in helping me. His approach was appreciated from this fellow salesman. When I am in search of another vehicle I will come straight to Carter. Thanks again and best of luck. More

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Shortly after purchasing a Grand Cherokee from this lot, the check engine light came on. I took it back to get it fixed. It was quite the mystery and took several weeks to pin point the issue. Royal Automot the check engine light came on. I took it back to get it fixed. It was quite the mystery and took several weeks to pin point the issue. Royal Automotive went above and beyond in so many ways! 1. They paid for all repairs. 2. They gave me a rental car to drive during the repair weeks, also at no cost to me. 3. Douglas Stephens, the salesman, was so determined to get it fixed for me! He took it to multiple mechanics, spent hours on independent research, called me after hours and on weekends with updates, and was always kind and honest with me. He was relentless with the out of house mechanics and successfully solved the mystery! 4. His supervisor, Micah Murphy, was professional and patient with me, and together, the two of them were able to get my car back to me in great condition. I'm very thankful to Royal and will be recommending them in the future. More

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If you need a car see Carter Ward at Royal. He was so helpful and made buying our car so easy. The entire team was wonderful!!! helpful and made buying our car so easy. The entire team was wonderful!!! More

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I appreciate the team that was available to lend insight to the mechanical specifics of my new vehicle. Also Carter and the team offered to do some touch up body work after the sale has been finalized. This to the mechanical specifics of my new vehicle. Also Carter and the team offered to do some touch up body work after the sale has been finalized. This was an unexpected surprise offer and certainly not necessary yet the team was willing to do so because they felt it was the right thing to do. More

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This was the easiest purchase I have ever made! Chase and Carter were super friendly and helpful! From the test drive to the very last signature, everyone went out of their way to help! Micah was super frien Carter were super friendly and helpful! From the test drive to the very last signature, everyone went out of their way to help! Micah was super friendly also! More

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Carter and Micah were a huge help to my wife and I. The process was smooth and quick. I felt that Carter did everything he could in order to take care of us. process was smooth and quick. I felt that Carter did everything he could in order to take care of us. More

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