Michael Acre
Michael Acre at Napleton Downtown Chevrolet Buick GMC

Michael Acre | Page 4

Service Advisor

Napleton Downtown Chevrolet Buick GMC

2720 S Michigan Ave
Chicago, IL 60616

4.8
43 Reviews
4.8

43 Reviews

Write a Review

43 Reviews of Michael Acre

June 07, 2025

Dealership Rating
Employee Rating

I always have a pleasant experience with this dealership. They are always courteous and respectful. They communicate about the status of your vehicle at the beginning. It’s always clean and peaceful in the w More

by msdoctor74
Service Price Transparency
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Recommend Dealer
Yes
Jun 09, 2025

Napleton Downtown Chevrolet Buick GMC responded

Thank you for sharing your experience with Napleton Downtown Buick GMC! We're delighted to hear that our courteous service, clear communication, and convenient weekend hours have made a positive impression. We look forward to welcoming you back soon!

May 16, 2025

Dealership Rating
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Excellent professional service from Todd. He knew exactly what my vehicle required.This dealership has knowledgeable people. I was pleased with my experience there. More

by BChuck22
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Todd Morrison, James Gruman

May 19, 2025

Napleton Downtown Chevrolet Buick GMC responded

We're delighted to hear that Todd and the team at Napleton Downtown Buick GMC provided you with excellent service. It's great knowing our knowledgeable staff made your visit a positive one. Thank you for sharing your experience!

May 12, 2025

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Very efficient and well run. What more needs to be said. Will be back in 6 months but unlikely to answer more surveys. More

by Harkin4872
Service Price Transparency
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Recommend Dealer
Yes
May 12, 2025

Napleton Downtown Chevrolet Buick GMC responded

We're glad to hear you found our service efficient at Napleton Downtown Buick GMC. We look forward to seeing you again in 6 months!

May 08, 2025

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Were Very Professional On Time Very Polite Were told 1 1/2 hour wait time on point! More

by maewilliams59
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Recommend Dealer
Yes
May 08, 2025

Napleton Downtown Chevrolet Buick GMC responded

Thank you for leaving a review for Napleton Downtown Buick GMC! We appreciate your patience and hope to assist you again down the road.

May 01, 2025

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Friendly techs and I appreciate the great service that I received. The wait for the maintenance to be completed wasn't bad at all. I have been coming to this location for many years and I still enjoy the s More

by mannybrown
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Recommend Dealer
Yes
May 02, 2025

Napleton Downtown Chevrolet Buick GMC responded

Manny, we're delighted to hear that our team at Napleton Downtown Buick GMC continues to provide you with great service. Thank you for your loyalty and kind words!

April 26, 2025

Dealership Rating
Employee Rating

He disappeared and I waited 2 1/2 hrs for oil change. Valet brought car to me no contact with service person. Will NOT return here More

by Emily Majka
Service Price Transparency
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Recommend Dealer
No
Apr 28, 2025

Napleton Downtown Chevrolet Buick GMC responded

Emily, I'm sorry to hear about your long wait and lack of communication during your visit. This isn't the level of service we aim for, and I apologize for any inconvenience caused. Please feel free to reach out if you'd like to discuss this further or have any other concerns. Please reach out directly to chicagofeedback@napleton.autos. - Napleton Downtown Chicago

April 25, 2025

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Employee Rating

Very professional and fulfilled all my needs. He went above and beyond to get the car I wanted by driving to a partner site because I wanted a certain color. More

by ansphones
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Recommend Dealer
Yes
Apr 28, 2025

Napleton Downtown Chevrolet Buick GMC responded

We're delighted to hear that our team at Napleton Downtown Buick GMC went above and beyond to meet your needs! Thank you for sharing this positive experience, and we hope you're enjoying your new car in the perfect color.

April 25, 2025

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Employee Rating

The individual dealers are respectful and seem to know what they’re doing, but the overall system seems not to be as organized as it could be. More

by dtex5128
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Recommend Dealer
Yes
Apr 25, 2025

Napleton Downtown Chevrolet Buick GMC responded

Thank you for your feedback on Napleton Downtown Buick GMC. We're glad to hear our dealers were respectful and knowledgeable, but we appreciate your input regarding organization and will work on improving this aspect. We hope to provide an even better experience next time!

April 23, 2025

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Employee Rating

fixed my issue under warranty in less than a day, tow included. well done to the whole team. More

by johnvictor56
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Recommend Dealer
Yes
Apr 23, 2025

Napleton Downtown Chevrolet Buick GMC responded

We are glad to hear that our Napleton Downtown Buick GMC team provided timely service. Thanks for the shoutout!

April 14, 2025

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Employee Rating

Great service! Did not wait long at all. Clean service as well. Will continue to bring my vehicle here. More

by ammaryamro
Service Price Transparency
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Recommend Dealer
Yes
Apr 14, 2025

Napleton Downtown Chevrolet Buick GMC responded

We're delighted to hear you had a great experience with our team at Napleton Downtown Buick GMC. Thank you for your kind words and continued trust in us!

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