Michael Albertian

I love my X5 but hate to write this review. Somebody called me few days ago saying that your vehicle service is long due and rear brake pad needs to change. I gave my X5 for service in last Oc Somebody called me few days ago saying that your vehicle service is long due and rear brake pad needs to change. I gave my X5 for service in last October, as per the invoice, these were done and I paid $7000.29. The next day morning of my car service I noticed the the car status saying service due and brake pad needs to change. They charged me without doing the service. The invoice also had note: IF FOR ANY REASON YOU FEEL THE SERVICE VISIT WAS ANYTHING LESS THAN "TRULY EXCEPTIONAL" PLEASE CONTACT ME DIRECTLY, MICHEAL ALBERTIAN SERVICE DIRECTOR AT (508)458-1745 OR EMAIL AT MALBARTIAN@HERBCHAMBERS.COM. I texted/emailed/called him as well as the service advisor (I don't know the name) and no action. These are mere words to fool the people. This was my turn, coming soon for others. If my problem was solved, you wouldn't have seen this review. More

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Having purchased 2 cars there, both their sales and service departments are the best! Looking forward to my next visit. service departments are the best! Looking forward to my next visit. More

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My appointment was on Friday 5/23 with a list of 3 items to be addressed. Two of the 3 were taken care of that day. The technician made 4 recommendations via a video diagnosis. I approved all 4 recommendati to be addressed. Two of the 3 were taken care of that day. The technician made 4 recommendations via a video diagnosis. I approved all 4 recommendations and asked Travis what is the estimate to complete. He replied that the work would likely not be done before "late next week", meaning the end of the Labor Day week. I did not receive any updates and reached out to Travis the morning of Friday, 4/30 to inquire of the status. Travis responded and told me the work was mostly done but there was still one other item on the list that would not be done until Saturday. Car was ready on Saturday and I picked it up that same afternoon. I noticed the next day that the warning light for low brake fluid was still on and that was one of the items on list when I originally made the service appointment. I sent Travis an email early Monday morning, I did not receive a response until the end of Monday. He had a couple of questions. I replied that same evening. It is now Tuesday end of the day, and I have not heard more from him. I also received an invoice with a cleaning charge for the loaner. I had checked around the loaner before I returned it, I have no idea what they are charging me. I forwarded the invoice to Travis to inquire about what it was about and also have not received a response. I then left the Service Director, Mike Albertian, a message, and also have not received a reply. Mike was in a meeting, so I am hoping this is only a timing issue, not because this reflects another service quality issue. More

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Services were quickly car was washed service advisor was professional and very helpful could not ask for more A plus professional and very helpful could not ask for more A plus More

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Yordanys did a phenomenal job on my vehicle. Took it in and it was diagnosed and fixed the next day. I will definitely be coming back there! Took it in and it was diagnosed and fixed the next day. I will definitely be coming back there! More

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The service at BMW Sudbury is truly exceptional. Starting with Sales and Charlie K, service led by Michael and his team make the experience so special and unique. We buy every car there and have for Starting with Sales and Charlie K, service led by Michael and his team make the experience so special and unique. We buy every car there and have for 20 years. Thank you! More

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Great service center - priced very reasonably and work is getting done on time. I came with no appointment and Travis my service advisor was so kind to take me immediately. I waited for my service to be getting done on time. I came with no appointment and Travis my service advisor was so kind to take me immediately. I waited for my service to be done at the dealer and it got finished earlier than it was promised. Car is running great and I’m definitely coming again. More

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Service was excellent and the advisor was professional In and out quick did not have long wait time and out quick did not have long wait time More

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The Championship Team of Service @ BMW of Sudbury. The newly renovated facility only enhances the experience for customers who elect to wait on their vehicle. The newly renovated facility only enhances the experience for customers who elect to wait on their vehicle. More

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My service advisor Eddie Painter was extremely helpful, patient and explained step by step what was going on with my vehicle. I had a fabulous experience with BMW of Sudbury . Great Service Department. patient and explained step by step what was going on with my vehicle. I had a fabulous experience with BMW of Sudbury . Great Service Department. More

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