Michael Albertian

Great service overall. Prompt, not a long wait relative to other services times. Very communicative through the whole appointment! Prompt, not a long wait relative to other services times. Very communicative through the whole appointment! More

Report | Print

I’ve been a customer for many years. They always prove Great service on my car. They always prove Great service on my car. More

Report | Print

Herb Chambers BMW of Sudbury provides outstanding service! Al, the Director of Services, is always professional, attentive, and makes sure customers are well taken care of. He connected me with My, m service! Al, the Director of Services, is always professional, attentive, and makes sure customers are well taken care of. He connected me with My, my service advisor, who went above and beyond to make sure the tire replacement on my 2024 BMW X3 was smooth and stress-free. I’m truly grateful to both Al and My for their exceptional service and dedication—they make the experience second to none! More

Report | Print

Having purchased 2 cars there, both their sales and service departments are the best! Looking forward to my next visit. service departments are the best! Looking forward to my next visit. More

Report | Print

My appointment was on Friday 5/23 with a list of 3 items to be addressed. Two of the 3 were taken care of that day. The technician made 4 recommendations via a video diagnosis. I approved all 4 recommendati to be addressed. Two of the 3 were taken care of that day. The technician made 4 recommendations via a video diagnosis. I approved all 4 recommendations and asked Travis what is the estimate to complete. He replied that the work would likely not be done before "late next week", meaning the end of the Labor Day week. I did not receive any updates and reached out to Travis the morning of Friday, 4/30 to inquire of the status. Travis responded and told me the work was mostly done but there was still one other item on the list that would not be done until Saturday. Car was ready on Saturday and I picked it up that same afternoon. I noticed the next day that the warning light for low brake fluid was still on and that was one of the items on list when I originally made the service appointment. I sent Travis an email early Monday morning, I did not receive a response until the end of Monday. He had a couple of questions. I replied that same evening. It is now Tuesday end of the day, and I have not heard more from him. I also received an invoice with a cleaning charge for the loaner. I had checked around the loaner before I returned it, I have no idea what they are charging me. I forwarded the invoice to Travis to inquire about what it was about and also have not received a response. I then left the Service Director, Mike Albertian, a message, and also have not received a reply. Mike was in a meeting, so I am hoping this is only a timing issue, not because this reflects another service quality issue. More

Report | Print

Services were quickly car was washed service advisor was professional and very helpful could not ask for more A plus professional and very helpful could not ask for more A plus More

Report | Print

Yordanys did a phenomenal job on my vehicle. Took it in and it was diagnosed and fixed the next day. I will definitely be coming back there! Took it in and it was diagnosed and fixed the next day. I will definitely be coming back there! More

Report | Print

The service at BMW Sudbury is truly exceptional. Starting with Sales and Charlie K, service led by Michael and his team make the experience so special and unique. We buy every car there and have for Starting with Sales and Charlie K, service led by Michael and his team make the experience so special and unique. We buy every car there and have for 20 years. Thank you! More

Report | Print

Great service center - priced very reasonably and work is getting done on time. I came with no appointment and Travis my service advisor was so kind to take me immediately. I waited for my service to be getting done on time. I came with no appointment and Travis my service advisor was so kind to take me immediately. I waited for my service to be done at the dealer and it got finished earlier than it was promised. Car is running great and I’m definitely coming again. More

Report | Print

Service was excellent and the advisor was professional In and out quick did not have long wait time and out quick did not have long wait time More

Report | Print